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Maria Baan of Delft Tour (222 Tadcaster Road, London NW 22HF) has requested 5 copies of “Where to Stay in Yorkshire” for her head office.

Paul Burwin of Texas Travel Inc (147-149 Smith Boulevard Houston Texas 77085) has requested information on the availability of tour guides and their rates for halfand full-day sightseeing in York.

REPLIES to INQUIRIES

When you reply to an inquiry bear in mind the following tips: Answer all the questions.

Give the client all the information he/she needs to make a booking. Be friendly and positive.

Use a separate paragraph for each response to a question. Delete unnecessary details.

Useful phrases to remember:

Opening the letter

Thank you for your interest in the … Hotel.

Thank you for your letter of… requesting accommodation for… With reference to your letter of… concerning…

We were very pleased to receive your letter in reply to our advertisement in… We have received your letter dated… and are enclosing/ have reserved…

In reply to your letter/fax of…

Main message

As requested we have enclosed our illustrated catalogue. We are pleased to inform you that…

We are enclosing…

We specialize in catering for…

We regret that we are unable to offer…

Unfortunately, we are unable to provide… However, we can offer…

Closing the letter

We look forward to your visit.

We look forward to being of further assistance.

We look forward to welcoming you in our hotel.

I look forward to hearing from you.

If you need any further information, please contact us again.