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VOAYGES JULES VERNES

A 7-night sheltered-water cruise around Greece

Here is a marvelous opportunity to explore some of Greece’s most important historic sites on a seven night cruise visiting Corinth, a passage through the Corinth Canal, Mycenae, Delphi, Epidauros, the islands of Hydra, Poros and Aegina.

Price includes: Transportation throughout, full-board on cruise, port taxes, services of cruise manager.

Not included: Optional excursions, travel insurance, tipping.

You work as a Reservation Manager in … You’ve received a letter from a client who would like to reserve… Reply to the letter.

HANDLING COMPLAINTS

Complaints

Complaints are common, both in everyday situations and in the business world. In making a complaint you have to present the facts concisely, state your complaint unemotionally, and suggest a solution.

While many complaints can be made in person, some circumstances require formal business letters.

Tourists often complain about services that are not up to the usual standards. The essential rule in writing a complaint letter is to maintain your diplomacy and poise.

Follow the tips:

Do not delay your complaint

Do not apologize, as it weakens your complaint

Do not be rude because your aim is not to offend but to get results