- •Business Letter
- •Contents
- •Предисловие
- •Standard Features of the Business Letter
- •1.FLANAGAN’S DEPARTMENT STORE
- •Smallcrown Ltd
- •Arrangement Styles
- •[Blocked Letter Style]
- •16 Bellview Road
- •The Manager
- •[Modified Block Letter Style]
- •MARLBOROUGH HOTEL
- •5 March 200…
- •16 Bellview Road
- •Style and Tone
- •INQUIRIES
- •Important Language to Remember
- •Opening the letter
- •Main message
- •Closing the letter
- •An example letter
- •2520 Visita Avenue
- •Olympia, WA 98501
- •REPLIES to INQUIRIES
- •Opening the letter
- •Main message
- •Closing the letter
- •Emma Beckley
- •RESERVATIONS and REPLIES to them
- •London W25
- •The Manager
- •Oak Ridge
- •R.W.Winfield
- •Skyways Holidays
- •Mrs Pinotti
- •Confirmations
- •Offering alternatives
- •HANDLING COMPLAINTS
- •Complaints
- •Outline
- •1.Identify the reason you’re writing. Avoid leaping into the details of the problem in the first sentence.
- •15 Cedars Road
- •14 West Brampton Road
- •21 October 200…
- •The Manager
- •Writing Curriculum Vitae and Covering Letters
- •DO NOT include personal information such as age, sex, marital status, race, ethnic background and religion. Do not attach a photograph.
- •Street address
- •Employment History
- •Educational History
- •CURRICULUM VITAE
- •Education
- •COVER LETTERS
- •Further reading
24
Northcliff House
Springfield
Oldshire
3 October 200…
The Manager
Mountain View Inn
Oak Ridge
Upland Region
Dear Sir
I stayed for two weeks at your hotel last summer and spent the most enjoyable holiday there.
Last year I stayed in a very pleasant single room with bath, to the rear of the building, with a beautiful view over the golf course.
I would like to stay for another week this summer, 4th-11th July, and to reserve a room of the same type and location.
I look forward to hearing from you, with details of your current rates.
Yours faithfully (Dr) R.G.Trees
2. Read the extract from a letter. Then write a suitable reply to Mr. Winfield along the following lines:
-Thank the client for his letter and request.
-Say that you cannot provide the accommodation the client requests for these dates ( Unfortunately we are unable…)
-Offer an alternative (e.g. different type of room, or a room in a different part of the hotel, or the type of room requested but for different dates)