- •Протокол № 2 від 29.09.2008 р. Завідувач кафедри, доцент
- •5. Expressing Contrast.
- •8. Answer the questions.
- •Customers
- •Read and memorize the following words and word-combinations:
- •II. Read and translate the following text:
- •III. Match each of the words and expressions on the left with one of the definitions on the right:
- •IV. Complete the sentences:
- •V. Ask questions to the underlined words:
- •VI. Match the verbs on the left with the nouns on the right:
- •VII. Answer the questionnaire by putting yes or no at each point. Then read the comments below:
- •VIII. Read the following dialogue about a bank called First Direct and a multinational retailer called Marks & Spencer:
- •IX. Answer the questions to the dialogue:
- •X. Complete the summary:
- •XI. Find the opposites to the words in exercise XI, question 2:
- •XII. Complete the extracts from company brochures with the present simple or future form of the verbs in brackets:
- •XIII. These are all questions asked by guests at the Hotel Europe Star. Complete the gaps with a word from the box:
- •XIV. Speak about the role of customers in business. Discuss the attitude of the staff and the quality of the products or services. Competition
- •I. Read and memorize the following words and word-combinations:
- •II. Read and translate the text:
- •III. Answer the following questions to the text.
- •IV. Read about the Coca-Cola Japan Company and then work in pairs and discuss the market in your country.
- •V. Match the words and expressions on the left to the definitions on the right.
- •VI. Use one of the words or expressions from exercise V to complete the gaps in this text.
- •VII. Georgio Pujol is in France on a marketing and research trip for f&d Chemicals. This is a list of the things he must do this week.
- •VIII. Correct the mistakes in each sentence.
- •Troubleshooting.
- •Read and memorize the following words and combinations.
- •II. Read and translate the following text.
- •VII. Answer the question to the topic:
- •Placing in a Job
- •Read and memorize the following words and word-combinations:
- •III. Read and translate the text “Six Steps in Job Search”:
- •IV. While answering the questions identify for yourself:
- •V. Match the synonyms:
- •VI. Tick five the most important personal qualities for the position of a receptionist clerk; an accountant on the list below:
- •VII. What must you do to be successful in a job interview? Make a list under these headings:
- •VIII. Read some pieces of advice which will help you to bear your job interview successfully. Tick the points in your list that are mentioned:
- •Investigate: what company is like before you apply for the job.
- •IX. Say if these statements are true or false using the information from the text:
- •X. Answer the following questions:
- •XI. Using the facts from the text try to persuade your friend who feels anxious about a job interview to control his nerves. Give some recommendations.
- •XII. Read the passage and study the job abbreviations below; refer to them in the next task:
- •XIII. Read the ads of mini-resumes.
- •XIV. Choose the most appropriate ad for you. Use it as a pattern for your own mini-resume and write it. Company structures
- •I. Read and memorize the following words and word-combinations:
- •II. Read the following information:
- •III. Read and translate the text:
- •IV. Use this chart for describing the structure of a typical company:
- •V. Answer the questions:
- •VI. Complete the sentences with the following words: accountable, is responsible, under, report, parent, is accountable, are accountable, is in charge, is assisted, are supported:
- •VII. Ask questions to the underline words:
- •VIII. Complete the sentences with a preposition:
- •X. Match the following definitions to the groups of three words that you identified above:
- •XI. Match each of the words that you circled with the following definitions:
- •XII. Seven people are talking about their work. Read and decide which department each one works for:
- •XIII. Use this chart for describing the structure of a typical company:
- •XIV. Discussion:
- •If you are still studying:
- •Read and memorize the following words and word-combinations.
- •II. Read and translate the text.
- •III. Answer the questions to the text.
- •IV. According to the text, which of these phrases are typically used by men and which by women? Why?
- •V. Read what these four people say about what motivates them at work. Then tick the appropriate box in the table.
- •VII. Reorder these words to make correct sentences.
- •VIII. Write sentences from these notes using going to.
- •IX. Match the headlines (1-4) to the stories (a-d).
- •X. Speak about your objectives and your action plan for getting a job or promotion. Think about:
- •Corporate Etiquette
- •I. Read and memorize the following words and word-combinations:
- •II. Discuss these examples of bad manners. Which ones do you think are especially bad? Why?
- •IV. Read and translate the text:
- •V. Answer the following questions:
- •VI. Look at the following groups of words. Which word does not belong in each group?
- •VII. Add the following prefixes to the adjectives below to make words with the opposite meaning. Use a dictionary if necessary.
- •VIII. Use words from exercise V to complete the definitions:
- •IX. Read the information about business etiquette in such cities as Sydney, London and New York:
- •XI. Answer the following questions:
- •XII. Choose the most appropriate words in italics:
- •XIV. Work in small groups. Take turns to role-play the following situations:
- •A Company Visit
- •I. Read and memorize the following words and word-combinations:
- •II. Read and translate the following text:
- •III. Answer the questions to the text:
- •IV. Which workers normally do these things? Write answers and then compare with a partner:
- •V. Discuss the following questions:
- •VI. Practise the following dialogues. Pay attention to the phrases in bold type:
- •VII. Rearrange the conversations:
- •VIII. Complete the sentences with a preposition:
- •IX. Complete the sentences using the words in the box below. Use each word once only:
- •X. Choose an appropriate response:
- •XI. Write down a question for the following answers:
- •XII. Rewrite the following in another way. Refer to the dialogues:
- •Doing Business Meetings
- •I. Read the article below on meetings. Which of these statements would the writer agree with?
- •III. Here are some situations which you could describe as “meetings”. Match each situation to one of the five meetings:
- •IV. Learn useful words and expressions.
- •V . Match the expressions a-j below to the following things that a chairperson should do.
- •VI. Match the expressions a-1 below to the following things that participants should do.
- •VII. Read the mini – definition and write the words.
- •VIII. Complete the extract from a meeting with the expressions below.
- •IX. Work in small groups. Which of these things do you expect at a formal meeting and which at an informal meeting?
- •X. Read the conversation. Tick the items from the list above which they mention. Do you think that this is a formal or an informal meeting?
- •XI. Here are six phrases from the conversation above. Write them in the correct lines.
- •XII. Read the conversation again and answer these questions.
- •XIII. Read the second part of a conversation and answer these questions.
- •Doing business 2
- •XIV. Work in small groups and have a series of short meetings. Take turns to be chairperson.
- •Personal and Cultural Relations in Business
- •I. Read and memorize the following words and word-combinations.
- •II. Read the text.
- •III. Decide if these statements are true or false, according to the text.
- •IV. Answer the following questions.
- •V. Do the around the world quiz. Test your knowledge of international customs and etiquette. Choose the answer you think is correct. Give yourselves one mark for each correct answer.
- •VI. Underline the correct words.
- •VII. Choose the correct variant in each mini-dialogue.
- •VIII. Work in pairs. Make a dialogue in which you can express your opinion about different relations in the business world. What factors are the most important for you?
- •Management
- •1. Complete the article using the following words: initiative, organization, stamina, confident, accountable, leadership, judgement, communicate, integrity.
- •2. Complete the following sentences with these words:
- •Match up these verbs and nouns to make common collocations.
- •Do the exercise
- •Marketing
- •Supermarket strategies
- •VI. Advertising. Companies advertisements appeal to different groups of people:
- •VII. Advertising vocabulary. Read the clues and write the words in the spaces provided. Use the dictionary definitions below if necessary. Clues
- •Hidden word
- •VIII. Business Goal
- •I. Read and memorize the following words and word-combinations:
- •II. Read the text:
- •III. Answer the following questions:
- •IV. Read the examples of messages and then match the letters with the numbers. Pay attention to the phrases in bold type:
- •V. Fill in the blanks with the following phrases: it clashed with the World Cup finals; helped to make; I would like to apologise; Best regards; I am writing to thank you for:
- •VI. Complete the sentences with a preposition:
- •VII. Some of these phrases are used formally and some informally. Tick the correct column:
- •VIII. Rewrite the letter, substitute the phrases in bold type with more suitable ones for e-mail correspondence. Don’t hesitate to omit unnecessary information:
- •IX. Write the sentences in this letter in the correct order:
- •X. Tracey Smith, a colleague in another country, has sent you a sample page for a new website design. You want to make the following comment about it:
VIII. Read the following dialogue about a bank called First Direct and a multinational retailer called Marks & Spencer:
Int = Interviewer AH = Ann Hislop SN = Stephen Nicholl
Int: So, Ann and Stephen. I’d like to ask you some questions about customer service. Are there any companies which you are loyal to?
AH: I am fantastically loyal to Marks and Spencers.
SN: I’m also quite loyal to Marks and Spencers. If you buy presents for people and they don’t like them, they can take the things back and they can exchange them.
Int: So what’s the attitude of the staff like at Marks and Spencer’s?
AH: Friendly…
SN: Yeah
AH:… helpful,
SN: professional
AH: … co-operative, loyal to their company. They obviously enjoy working there most of the time. I don’t know how they manage it, but they have a very friendly staff.
Int: What about the quality of their … products?
AH: Fantastic.
Int: Are there any other companies which you’re very loyal to?
SN: One company that I am loyal to, I think, is my bank which is First Direct.
Int: And why’s that?
SN: Well, first of all they’re extremely convenient to use. I do all my banking over the phone and I can do this at any time of the day. I can find out how much money there is in my account, I can pay all my bills. I don’t send any bills through the mail … and also there’re very very professional, there’re very friendly.
IX. Answer the questions to the dialogue:
Who is loyal to Marks & Spencer?
Which words do Ann and Stephen use to describe the staff at Marks & Spencer?
friendly b. helpful c. professional d. co-operative
Which word does Ann use to describe the quality of the products?
courteous b. quick c. well-dressed d. loyal to the company
How does Stehpen do his banking?
a. by going to the bank b. by phone c. by post
X. Complete the summary:
Stephen is 1)__________ to First Direct because they are extremely 2) _______. He can do his banking over the 3)_______ at any time of the day; he can find out how much there is in his 4)_______ and he can pay his 5)______. He also thinks the staff is very 6)_______ and very 7)________.
XI. Find the opposites to the words in exercise XI, question 2:
d i s c o u r t e o u s t h m u
i y a c m n r p l u n k c b v n
s l o w i f b e i m p o l l t c
l a k a d r i f a t r w b a i o
o g e p n i e z o d o l t r a o
y s e n o e s i e c f r e y r p
a c o i d n s o b g e d s n l e
l t d e i d q w q v s o p r t r
b e m o l l m u j d s m b s i a
o y t u c y x z o r i v r e f t
a i o n b k b r o x o e t k n i
s n o a h r n m i t n i c a e v
l d c s u w p n w c a u w s h e
m g u n h e l p f u l e e a o s
b a d l y d r e s s e d h l n w