Book

P03dln 6. TeXHonoziJI opeaHi3aqif ma yuoeu 3dliiCHeHHR mypucmu'IHUX nodopc»Keii

KJiiemy Ha,D;CHJia€ThC.SI ,D;OK)'MeHT,m;o ni,nTBepJPKY€ IIpaBO Ha 01pHMaHH.SI 3aMOBJieHHX nocrryr,'eneKTpOHHOIO IIOmTOIO a6o lj:>aKCOM:

2. Y peJICUMi peOJlbHozo 'lacy. IlicJI.SI 3aiiOBHeHH.SI Ta Bi,n;n- paBKH lj:>opMH 3asiBKH KJii€HT IIpOT.SII'OM,n;eKiJn,KoX CeKYH,LJ; 01pHMy€ iHij:>opMauiro npo MO)l(JIHBicTh Ha,n;aHH.SI nocrryr Ta 1x BapricTb. Ue ,n;ocMacrbc.SI THM, mo Bi.n;noBi.n;He nporpaMHe 3a6e3neqeHH.SI ,D;03BOJI.SI€ aBTOMaTIRHO Bi.nnpaB.HTH 3aiiHT B CHCTeMY 6pOHIOB&HHSJ:, 3 .SIKOIO y ,D;aHOl lj:>ipMH € ,D;OTOBip.

3a MOJKJIHBOCTi Ha,D;aHH.SI IIOCJIYT KJiiemy aBTOMaT~O nponoeyeThc.SI a6o Herafum ciiJiaTHTH 1x 3a ,n;onoMororo o,n;Hid 3 eneK1poHHHX IIJiaTi)KHHX cncTeM, mo rrpauroe B peJKHMi peaJibHOTO qacy, a6o BBeCTH ,D;aHi 6aHKiBCbKOl KapTH ,D;Jl.SI TOTO, mo6 rapaHTyBaTH oiiJiary (pnc. 6.6).

8Ba.DHT8 napOM8Tpw npOllfM81lHMR-

0GiRSB.T8JlbHIIUI MHiiiOPt481.4M" OTOIISpeacaaTC:II CI4HI4H l.,laiiTOM_

0KOH'-18.T8ni•HblenapaMeTpbl npO)I(HBo.Hiot9 onpe.Qem"IOTCI npH 3C.S3~-

Puc. 6. 6. IlpotfeC 6poH106aHHR zomellbHux nocllyz ttepe3 BiKHO oH-Jla1AH 6pOH106QHHJl Ha caumi niiJnpueMCm6a

OnnaTa Bi.n6YBa€TbC.SI nicJI.SI npn6yrr.SI Ha Micue Ha,n;aHH.SI nocnyr (B roTeJib, aeponopr Tomo). IlicJI.SI Toro, .SIK ciiJiaTa rapaHTOBaHa, Ha CepBepi lj:>ipMH aBTOMaTHqHo reHepyeThC.SI ,D;OK)'MeHT, mo rri,n;TBep,n;xcye cpaKT npoBe,n;eHH.SI onepaui'i, i Ha,n;cHJia€TbC.SI KJii€HTY eneK1pOHHOIO IIOillTOIO. 3a TaKoro cnoco6y peani3aui'i TyPHCTJiqHHX nocnyr rroBHiCTIO 3HHKae oco6HCTe cnirrKYBaHH.SI rypncTa 3 nepcoHarroM rypHCTHqHot cpipMH [110].

291

OPfAH/3ALIIJl TYPHCTHIIHHX nqqoPOJKEH

..

Deta of reW:m lM~rl:Oa?ill ~

Puc. 6. 7. EpoHIOBaHH.Jl aeiaKBUmKa Bpe:»CUMi oH-JWUH [96}

P03rmrneMo rroerarrno 3arrpoBa,IPKeHIDI crre~iaJibHOi" CHCTeMH 6pomoBa:HIDI rrocnyr (pHc. 6.7) Typorrepampa Idriska-Typ

oH-JiaiH [97] B .niH.JibHocri <PipMH-iH~anmHoro Typorrepampa, OCHOBHHM rrpoA)'IcroMmcoro e rro.nopo)l{i .no TypetfllliHH Ta €rmny.

1) crroqaTK)'<PipMi-rypareH'fY,mea 3a )'MOBaMHareHTC.bKOi" yro.nH 6y.ne crriBrrpa~IOBaTH 3 orrepampoM, rrporroeyeT.bCH BCTaHOBHTH IIeBHe rrporpaMHe 3a6e3rreqeHHH Ta Bi,l(IIOBi.l(HO HaBqJITH rrepcomm, w;o.n;o po6oTH 3 TaKoro rrporpaMOIO (,1UUI ~oro Ha CaHTi Typorrepampa BHBimemrli. rpa<PiK BOpK-IIIOIIiB);

2) rrepe.n rroqaTKOM rrpo~e.nypH 6pomoBaHHH Heo6xi.l(Ho

060B 'H3KOBO3apeecrpysaTHCH Ta BKa3aTH CBiH JIOriH Ta rrapOJI.b, 3a HKHM Bci iHmi orrepa~ii" areHTa 6y.nyTD BH,l(HO Ha eKpaHi Bi.nrroBi.D;aJibHoro 3a po6ozy 3 wero <PipMOIO MeHe.L{)l{epa <PipMHzyporrepaTopa. Qeii KOHTpOJib 3 6oKy .nocBi,l(qeHoro MeHe,l()l{epa ,l(OIIOMarae He,l(OCBi.l(qeHHM areHTaM, IIp~IOBaTH i3 CHCTeMOIO y rri.l(6opi rypy, <PopMJBaHHi ~iHH IIO.D;Opo)l{j Ta o<PopMJieHHH 3aMOBJieHHH;

3) Ha CTOpiH~i «IlOmyK TypiB» 06HpaiOT.bCH: -Kpai"Ha;

-,l(aTa i Mic~e BHJI.bOTy Ta IIOBepHeHHH;

-Ha3Ba zypy;

292

P036in 6. TeXHon~X~iJr Op2aHilaqii ma yuoeu Jdii'JCH8HHR mypucmU'IHUX ftOOOpol«eU

Puc. 6.8. Pec:cmpm-1m mypazeHma

BnpozpaMi 6poHJOBaHHR myponepamopa

-o6paHe MiCTO Bi,IUIO'liHHK)';

-KaTeropiH roTemo;

-nm xap-qysaHIDI;

-uiHa TYPY (si.n;-.n;o);

-Ki.rrbKiCTb HO'lleii;

-Ki.rrbKiCTh rypncTiB (y TOMY 'tlHcrriH: .n;opocrmx Ta OKpeMo

.n;iTeH:);

-o6paHi roTerri;

4)niCIDII(bOrO HaTHCKaeTbCH KHOIIKa «3mlliTID>. ):(arri, rrporpaMa

BH)J;aCTb Ha eKpaH BCi BapiaHTH 3arrpOIIOHOBaHOrO Bi.n;rroqHHKy Ta uiey rro.n;opo)l(i (pnc. 6.8);

293

OPfAHI3AJ.l/R TYPHCTH'IHHX no,qOPO)t(Eff

Puc. 6.9. CmopiHKa nowyK)' npozpa.Mu 6paH10flaHHJl noCJzyz myponepamopa

Puc. 6.1 0. BBedeHHR dama U{Odo niiJ6opy onmUMClllbHOZO mypy 3a 3a.M06Jl€1lHJLiW

294

-~

P03iJin 6. TexHonoaiR opaa~~llaqifma yuoeu JiJii"JCHIHHII mypucmu'IHUX noiJopOJKeii

4) BCi BapiaHTH, rrpe,l(CTaBJieHi y $OpMi BH6opy, $iKCYJOTbCH

' . . . . . .

IllJUIXOM HaTHCKaHH}I KHOIIKH <<MHIIIKH» 1 Bl,l(pa3Y y BlKOHIJ;l BKa3Y€TbCH 3HaqeHH}I Tiel qH iHIIIOl KJiiTHHKH;

5)niCAA BH6opy Ta HaTHCKaHH}I KHOIIKH «IlOKa3aTH» y ni,nCyMKOBOMY BiKOHIJ;i 3aJIHIIIa€ThCH o6paHi ITOCJIYI'H (Bi,nnoBi,l(HO .no rrporpaMH rypy Ta :H:oro TepMiHiB);

6)3a nporpaMOIO MO>KHa 3,l(iHCHIOBaTH 3aiTHT :iH$opMauii' npo HaHBHicn. BIDbHHX MiCD;b Ha aBiapeiicH (pHc. 6.11 ).

·-~ 6~- · --

Puc. 6.12. ,4oeioKU npo 1WJl6HiCmb MiCtfb Ha aeiapeucax

7) nicAA BH6opy rypy Ta <l>opMYBaHH}I iioro u;iHH y nporpaMi $iKCYJOTbCH ,l(aHi mo,no i,neHTH$iKau;i1 oci6 T)'pHCTiB, 3aiTHCYJOTbC}I lx ,naHi Ta ,naHi 3aKOp,l(OHHHX nacnopTiB. ·u,e BH,l(HO 3 iH$OpMau;i1, rrpe,nCTaBJieHOl Ha pHC. 6.13-6.14;

295

OPrAH/3~/R TYPHCTH'IHHX nQQOPOJKEH

Puc. 6.13. 3anoenemm popMu 6poH106aHII.R

3arroBHeHa <PopMa Bi.D;p33y HarrpaBIDI€ThCSI .n.o rrpHiiMa10qoro 'fYPOIIepaTopa. a6o peu;errnnmoro roTeJIIO, SI.KHH o6paHHif 6330BHM ,lJ.IDI p03Miii{eHHSI T)'pHCTIB.

Puc. 6.14. Jlpoooe:JICeHII.R popMu 6poH106aHHR mypnoc;tyz

296

P03din 6. TexHonoalll opaBHbaqii ma yuosu 3diiJCHIHH11 mypucmu'IHUX nocJopOII(eii

Puc. 6.15. C/JopMa 6pomo'\HR rna 011.1lamu Bapmocmi mypy

8)KiHn;eBHM eTaiTOM € BHITHC)'BaHIDIpaXYHKY Bi)J;ITOBi)J;HO )1;0 :u;iHH o6paHoro zypy. I(H onepa:u;iJI TaKO)I( aBTOMaTH3oBaHa Ta 3)1;iHCHIO€TbC.II 3a )J;OITOMOfOIO HaTHCKaHIDI KJiaBimi «npOHIOBaTH» y nonepe)J;HbOMY BiKOHUi;

9)paXYHOK BH)J;a€TbC.II TypHCTY roui OITJiaTH ITOCJiyr. Y HbOMY BKa3yiOThC.II HaCryiTHi peKBi3HTH: HOMep 3aMOBJieHIDI (3a

.IIKHM ITOCeJI.IIIOTh y rOTeJii TypHCTiB); Kpa"iHa Bi)J;Bi.n)'BaHIDI, MapmpyT, rOTeJib, ,[(aTH B'i'J)J;y-BHh)J;y,npi3BHJUa TypHCTiB, peKBi3HTH )J;OKYMeHTiB TypHCTiB Ta TepMiHH ,nii nacnopTy, a TaKO)I( BCi 3a6pOHbOBaHi ITOCJiyrH:

•TPaHcnopTHe o6crryroByBaHIDI;

•Ha3Ba Ta KaTeropiJI roTerriO, HOMepa B roTerri;

•TPaHccpep;

•CTPaxOBHii norric Tomo.

)1,0icyMeHTaJibHe 3a6e3ne'leHHB6pOH10BaHHB B peiKHMi OH-JiaHH

Ilop.II)J;OK 6pOHIOBaHIDI OH-JiaHH BCTaHOBnJO€TbC.II )J;O)J;aTKOBHMH yro,naMH (AO)J;aTKaMH )1;0 areHTCbKOl yro,D;H qn ,[(OfOBOpy npo cniBpo6iTHHIJ;TBO Mj)l( ryponepaTOpaMH). TaK, ryponepaTop J,niiicHIO€ nonepe,nHIO o6po6KY 3aMoBJieHb rypareHTa 3a ,nonoMoroiO CHCTeMH OH-JiaHH 6pOHIOBaHIDI.

297

OPrAHI3A1QR TYPHC1JIIIHHX nCJROPOlKEH

Ami IIOBHOrO Bm<:OpHCTaHIDI CHCTeMH OH-JiaHH, y TOMy l:ffiCJii H: ,Wm 6e3nocepe.zun,oro 6pomosa.HIDI ry'pHcnmmxnocnyr, ryponepaTOp H~ae rypareHTY napo.IIL i noriH, mo e KoH<l>i.n;eHqiillrnMH i He ni.zuuiraiOTL p03ronomeHmo.

Bci 3IDIBKH Ha 6pomoBaHIDI, Bi.,n;npaBJieHi si.,n; iMeHi rypareHTa 3a }l;OnOMOroiO OH-JlaHH MaiOTh CHJiy 3IDIBOK, o<i>opMJieHHX ITHCLMOBO, i THH)'Tb3a co6o10 nosey si.,n;nosi.nanLHicn si.,n;nosi.n;Ho .no YMOB AreHTCI>Koro ~orosopy Ha peani3aqiro rypHCTifqHifX npo.nyKTiB.

TyponepaTop Ha,n:ae ryparemy TeXHiqey ni.n;rpHMKY, .SIKa BKJIIOqae B ce6e HasqaHH.SI i rpeHiHrn no Bm<:opHcTaHHIO i po6oTi i3 CHCTeMOIO OH-Jia:iiH Ha}l;aHH.SI }l;OCTYflY }l;O qiHOBHX npon03Hqm ryponepaTopa, a TaKO)I{ .no nepeniKY 3a6poHLOBaHHX nocnyr.

O<l>opMJieHH.SI 3a.SIBOK 3a .nonoMororo oH-nall:H He e o6os'.SI3KOBOIO YMOBOIO.

IIi.n;Tsep}l;)l{eHH.SI TyponepaTOpoM 6pomosaHH.SI qepe3 cHCTeMy OH-JiaHH e ni.,n;cTaBOIO .l1:J1.SI OITJiaTH nocnyr, 3a3HaqeHHX y 3a.SIBqi rypareHTOM. OnnaTa 3}l;ill:cmoeTbC.SI 3ri.,n;Ho AreHTCbKoro ~oro­ sopy Ha peani3aqiro rypHCTifqHHX npo.nyKTiB.

ITHCbMOBa 3rO,ZJ;a TyponepaTopa q11 roTeJIIO (rpaHcnopTHOl KoMnaHi'l, iH.) mo.no BHKOHaHH.SI 3aMOBJieHoro 06YMOBJieHoro nepeJiiKY OCHOBHHX i ,ZJ;O)l;aTKOBHX IIOCJIYr 3ri}l;HO i3 3a.SIBKOIO Ha 6pOHIOBaHH.SI.

AHyJIIOBaHH.H - si.n;Mosa rocu a6o 3aMOBHHKa si.,n; 3a6poHLOBaHHX rrocnyr. AHyniOBaHH.SI no.nimieTLCH Ha TPH BH}l;H:

~csoeqacHe aeyniOBaHH.SI,

~IIi3He aeyJIIOBaHH.SI,

~HenpH6yrr.SI.

3a niJHLOI'O8HyJIIOB8HH.H 800 HenpufiyTT.H, ryponepaTOp

(roTeJID TOIUO) CT.Sirye mrpa<l> 3 rOCT.SI a6o 3aMOBHm<:a 3TI}l;HO 3 YMOBaMH .norosopy Ha TypHCT~He o6cnyrosysaHH.SI.

Csoe'llacueauyJiroBaHH.H - qe Bi.n;MoBa rocTH a6o 3aMOBHm<:a si.,n; Bm<:opHCTaHH.SI 3a6poHDoBaHHX rrocnyr He ni3Hime ID)I{

.no nesHoro TepMiey (y KO)I{Horo onepaTOpa csiif), ID:o nepe,zzye

.naTi 3aiTJiaHOBaHoro 3al3.ny a6o B o6YMOBJieHi .norosopoM i3 3aMOBHHKOM TepMIHH.

298

~ """'""""• : a c u .&__ _

P03iJin 6. TeXHonoabr opu~~luqffma YJIOSU 3iJiiiCHtHHR mypucmu'IHUJC nodopo~~~eiJ

Hecso£qacue (nbH£) auyJIIosauus - ue aeymoBaHIDI

fOCTeM a6o 3aMOBHHKOM y TepMiH Tii3Hime HiiK ne.BHa AaTa, ~0

nepeAYC AaTi 3aTIJiaHOBaHo. 3a'i3Aya6o B 06YMOBJieHi AOfOBopoM

.

13 3aMOBHHKOM TepMlHH.

KoM.nencaJ4iR ma wmpat}mi canKJ4ri' Bpa3i necBot:~~acnoi'anyl1Jlf4li'

IIicmi <PopM)'BaHIDIKiHUeBo1 BapTOcTi 3aMOBJieHHX rroc.rryr TypHCT IIOBHiCTIO CIIJiatzyc IX BapTiCTb B 3-AeliiiHH TepMiH, .si~O iHIIIi YMOBH He o6YMOBJieHi YrOAOID npo o6cnyroB)'BaHIDI. B iHIDOMY BHIIa.zu<)' YroAa BBaiKaCTbC.si p03ipBa.HOIO Ta yci <PaKTWIHO TIOHeCeHi TypHCTifq}!OIO <PipMOIO BliTpaTH, KOMTieHCYJOTbC.si TypHCTOM.

3a OAHOCTopoHHLoro po3ipBaHIDI TypHCTOM YroAH a6o BHMor ~OAO cyrrcBHX 3MiH cKJiaAOBHX TypHCTHqHoro npOAYKTY, Q.JipMa 3aJIHIDac 3a co6o10 rrpaBo aeyJIIOBaHIDI Yro,J::;H Ta KOMTieHC)'BaTHBHTpaTH, TIOHeCeHi Ha MOMeHT po3ipBaHIDI YroAH. Po3Mip KOMITeHcaui! BH3Ha"'la€TbC.si 3rmso KiJlbKOCTI Ai6 AO no"'laTKyTYPY Ta MOiK.e cTaHOBHTH, HanpHKJiaA:

4 30% BiA 3ara.rrLHo'iBapTOcri TYPY 3a BiAMoBy 3a 15-30 Ai6 AO AaTH no"'laTKYTYPY,

4 50% siA 3araJIDHo1 BapTocTi TYPY 3a BiAMOBY 3a 7-14 Ai6 AO AaTH IIO"'laTKYzypy,

4 85% BiA 3araJIDH01 BapTOcri TYPY 3a BiAMOBy 3a 4--7 Ai6 AO AaTH noqaTKY rypy,

4 3a BiAMOBY BiA TYPY MeHm HiiK 3a 4 AHi AO AaTH noqaTKY TYPY BapTiCTb TypHCTHqHOl TIYTiBIG:I He IIOBepTaCTbC.si.

Y BHIIa,ro<y BiAMOBH TypHCTa BiA IIOG~ nic.IDI o<PopMJieHH.si TypHCTHqHOIO Q_lipMOIO 3aMOBJieHIDI AO TepMiHiB, .siKi rrepeA6aqaiOTb IIO"'laTOKBiAIIOBiAaJibHOCTi, TypHCT BiAIDKOAOBYC Q_lipMi opraHi3auiif:Hi BHTpaTH, IIOB'.si3aHi3 <PopM)'BaHH.siMTypHCTWIHOfO npOAYKTY Ta o<PopMJieHIDIM AOKYMeHTiB.

299

OPrAH/3~/JI TYPHCTH"'HHX no,qoPO)I(EH

u:iiiua oa3a

TepMiH

BHKOHaHHH

3aBIJ;aHHH

6.4. Opzanba~iR mypucmu11.nozo o6CJiyzoByBannR, uozo Konmponb, o6niK ma po3paxynKu

Hpo~ecu opzanha~ii~ o6niK)'

ma Konmpolllo mypucmurmozo o6CJiyzoByBannR

0CHOBHHMH eTaiiaMH 06C.JiyTOB)'BaHIDI T)'pHCTiB T)'pHCTJili-

HOIO cpipMOIO € TaKi:

Ta6llulJR 6. 7

ETarru oocJiyroByBanu.a rypucTiB

300