Основы деловой корреспонденции на английском языке. Учебное пособие

Пример служебной записки

Memorandum

TO: GTS Sales Staff

FROM: Karen Moore

CC: Mr. John Sakazaki

DATE: April 18, 2008

SUBJECT: Customer Presentation

The JSKL Marketing presentation you prepared last week to showcase our new product line was exceptional!

Your enthusiasm, sales strategy, and product knowledge were impressive and certainly sealed the deal with Mr. Lockhart!

Thank you for your outstanding work and dedication. Bonus checks will be distributed next week.

My sincere congratulations to all of you!

Задания

1.Выберите слова или словосочетания для заполнения

пропусков так, чтобы они отражали особенности оформления служебной записки.

A.

(1)______________: Mr. Friedrich Penner, Chief Coordinator

(2)______________: Mr. Boris Krotov, Executive Secretary

(3)______________: Settling the Problem of Rates

(4)______________: January 10, 2010

(5)______________. Our representative will contact our office in Munich to discuss with you the problem of rates.

Also, I shall send you the detailed information on the hotel prospects at the beginning of the next week.

Варианты ответов:

–Date

–From

–To

–Subject

–B. Kromov

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B.

To: William Blacksmith, (1)

From: Alex Fomin, (2)

Subject: (3)

Date: September 11, 2010

In accordance with your telex 09.09.2010 Press Agency invites Mr. K. Johnson in Moscow for the negotiations from September 15, 2010 till September 29, 2010.

(4)

Варианты ответов:

–Secretary

–Official Invitation for Negotiations

–Personnel Manager

–Al. Fomin

C.

I ask you to let me know if you require any further information.

I look forward to hearing from you regarding any clearings of the subject touched upon earlier.

Lisa Andersen

Варианты ответов:

–Mr. Bud Howard

–3 February 2010

–Lisa Andersen

–Submitting Details

D.

(1)____________: Secretarial Supervisor

(2)____________: Claire McElroy

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(3) ____________: Demonstration of New Office Equipment

The (4) __________ of Smart Equipment will visit us on 28 April to demonstrate their new computer and fax-machine which you are sure to be interested in.

Please arrange the time to meet him so that all your staff could be present. (5)

Варианты ответов:

–From

–C.M.

–Subject

–To

–Sales Manager

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IV. ПРОСТОЕ КОММЕРЧЕСКОЕ ПИСЬМО

Существуют различные виды простых деловых писем. Представляется целесообразным ознакомиться с выражениями, чаще всего используемыми в них, а именно:

∙ для подтверждения получения письма, факса, электронного письма и т.п.:

∙ при ссылке на предыдущую переписку, какие-либо документы, телефонные разговоры, переговоры и т.д.:

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∙ для вежливых деловых просьб о чем-либо:

∙ для ответов на вежливые деловые просьбы:

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∙ выражения, употребляемые при исправлении ошибок:

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Образцы писем

1.Pointing out clerical error

Указание на ошибку персонала

Moscow, 18th August, 2...

Dear Sirs,

m.v. «Valerian Kuybyshev» Order No. 2330

We confirm our telephone conversation of this morning during which we informed you that you had omitted to enclose with your letter of the 15th August the invoice for the goods shipped by m.v. « Valerian Kuybyshev» against Order No. 2330.

Please send us the invoice by air-mail.

Yours faithfully,

2.Reply to the above – error acknowledged

Ответ на полученное письмо – признание ошибки

London, 18th August, 2...

Dear Sirs,

Order No. 2330

With reference to our conversation by telephone today with Mr. G.P. Sidorov, we regret that through a clerical error our invoice for the goods shipped by m.v. «Valerian Kuybyshev» was not enclosed in our letter to you of the 15th August.

We are sending you the invoice herewith and apologize for the inconvenience you have been caused.

Yours faithfully,

Enclosure

3.Pointing out error in documents

Указание на ошибку в документах

Moscow, 21st October, 2...

Dear Sirs,

Portable Gas Turbines. Order No. 1816

We thank you for your letter of the 18th October enclosed in which was your confirmation of our Order No. 1816 for 3 Portable Gas Turbines. We would like to draw your attention to an error which we noticed

27

in the order confirmation; viz. the nominal rating of the turbines is indicated as 180 b.h.p. instead of 150 b.h.p.

For order’s sake we would like you to acknowledge receipt of this letter.

Yours faithfully,

4.Reply to the above – error acknowledged

Ответ на полученное письмо – признание ошибки в документах

London, 24th October, 2...

Dear Sirs,

3 Portable Gas Turbines. Order No. 1816

We acknowledge with thanks receipt of your letter of the 21st October and very much regret that through a typing error the nominal rating of the Portable Gas Turbines was indicated in the confirmation of the order as 180 b.h.p. instead of 150 b.h.p.

We thank you for pointing out this mistake to us.

Yours faithfully,

5.Letter accompanying order for paints

Письмо, сопровождающее заказ на краску

Portsmouth, 27th April, 2...

SW/PL

The Southern Paint Co. Ltd., Grayling Lane, Eastleigh Dear Sirs,

The demand for FINEX HOUSEMAN paints has been so heavy this month that our stocks, generally quite high at this time of the year, have fallen to a minimum. This means that we shall be unable to wait for the next bulk delivery, but must replenish stocks at once.

The attached order, No. 4743, is for a total of 56 boxes. As this falls appreciably short of the amount necessary to qualify for the maximum discount, we cannot claim it. Nevertheless, as customers of long standing, we feel that we may ask you to include this order with our quarterly one due next month in order that we may take advantage of the best terms.

We should be obliged if you would treat this order as urgent and arrange for immediate delivery.

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Yours faithfully,

T. Nicholls & Sons

S. Wilkins

Enc.

6.Reply to the above – manufacturer unable to supply the or-

der fully

Ответ на письмо – производитель неспособен полностью выполнить заказ

2nd May, 2...

The Southern Paint Co. Ltd.,

Graying Lane, Eastleigh 236 PL/SB

Messrs. T. Nicholls & Sons, Broad Street, Portsmouth Dear Sirs,

We thank you for your order No. 4743, which is receiving immediate attention and will be delivered within the week. We, too, have had a run on HOUSEMAN paints with the result that we may not be able to supply you every colour marked on your order.

With regard to your request for the inclusion of this order with your quarterly order, we regret that this will not be possible since it would involve extended credit at maximum discount. What we are prepared to do, however, is to invoice this order separately but at full discount.

We trust that this compromise meets with your approval and look forward to your further orders.

Yours faithfully,

The Southern Paint Co. Ltd.,

P. Liston

7.Reply to enquiry – sending proforma invoice

Ответ на запрос – отправка образца фактуры

July 15th, 2...

Gentlemen:

Your Enquiry of July 3, …

Our factory, «Sevzappribor», sent us your above enq uiry for further attention. We enclose a proforma invoice showing all details required. Unfortunately, the relative catalogue is at present available in Russian

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only. That is why the proforma invoice is accompanied by a prospectus which may prove helpful.

We are confident that our offer will induce you to send us your order soon.

Yours faithfully,

Encl.

Слова и выражения к теме «Простое коммерческое письмо»

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