15. Put the parts of the following letter of inquiry in the right order and write the letter:

1. The body of the letter:

We care about our customers, and we are always searching for new ways to improve our services. For these reasons, we are inquiring whether there is a reason for your delay in paying your long-overdue account. If we can help – by making your payments smaller, by extending our terms, or by recommending a loan company – then please let us know. We would appreciate a word from you – as well as your check.

2. The date

3. Enc: (the list of documents enclosed with the letter)

4. The complimentary close

5. The writer’s typed name and position

6. The writer’s handwritten first and second names

7. Mailing address (Name, Building Number, Street Address, City, State, Zip Code)

8. Return address (Name or Company name, Building Number, Street Address, City, State, Zip Code)

9. The salutation

10. Cc: (the names of the people who receive the copy of the letter)

11. Re: (Topic of the letter)

UNIT III

COMPETITION: FAST FOOD

Warm-up Activities

1. Find an article in the Internet on American food (Voice of America www.voanews.com/english/, National Public Radio www.npr.org, eJournal USA http://usinfo.state.gov/journals/). Make a two-minute presentation on you article.

Vocabulary

competition - конкуренция, соперничество

success - удача, успех, благоприятный исход

chairman of the board – председатель совета директоров

block - квартал

latte = caffe latte - кофе-латте (кофе-эспрессо с горячим молоком)

cappuccino - капучино, кофе с молочной пенкой

frappuccino – охлаждённый капучино, обычно с измельчённым льдом

mocha = mocha coffee - кофе мокко

сhocolate сhip - шоколадная крошка

peppermint - мята перечная

heat up - нагревать, подогревать

slow down - замедлять

increase - возрастать, увеличиваться; расти

provide - снабжать; доставлять; обеспечивать

face - сталкиваться

On the one hand - с одной стороны on the other hand - с другой стороны

2. Match the words with the definitions:

company restaurant plan expert chance store chairman drink billion (GB) billion (US)

a person with special knowledge or training a place where people buy things a business organized for trade, industrial or other purposes a possibility of winning or losing or that something will happen liquid for drinking an organized or developed idea or method million millions or 1012 thousand millions or 109 a place where people can buy and eat meals a person leading a meeting or an organized group

listening

3. Listen to the text and answer the questions:

1. When did McDonald's have more than twenty billion dollars in sales?

1. last year

2. in two thousand six

3. in two thousand one

4. in two thousand two

2. According to the speaker, how much did McDonald's have in sales in 2006?

1. twenty-six billion dollars

2. twenty billion dollars

3. more than twenty-two billion dollars

4. almost twenty-two billion dollars

3. According to the speaker, how many stores does Starbucks have in the United States?

1. about nine hundred

2. about ten hundred

3. about ten thousand

4. about nine thousand

4. According to the speaker, who is barista?

1. the person who makes and serves the meals

2. the person who makes and serves the drinks

3. the person who owns a bar

4. the person who keep order in a bar

5. According to the speaker, two of the following are true about Starbucks EXCEPT

1. the company has lately heated up competition with McDonald's

2. the company has lately put drive-through windows in some stores

3. the company has lately added more foods, including breakfast foods

4. the company has lately put coffee bars in its restaurants