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2. Give antonyms to the following word combinations:

to get the wrong number; the line is busy; to take up the receiver; to hold on; to connect.

3. Fill in the blanks with suitable words and word combinations:

  1. I believe the ... is out of order.

  2. Something must be wrong with the ... It does not go back into position.

  3. There was ... for you this morning.

  4. Can I book a ... call in advance?

  5. As he was walking along the street, he saw a ... on the corner.

4. Give synonyms to the words in bold type:

  1. I will ring you up tomorrow, just about the same time.

  2. A constant buzzing showed that the number was en­gaged.

  3. "Who is this?" asked the voice. "Miss White is out at the moment. Will you ring her up again another time?"

  4. May I speak to the chief of the Department, please?

  5. Can I make a trunk call from here?

  6. Has any­body called me during the day and asked you to tell me anything?

5. Learn the following text. Telephone

The most convenient mean of communication is telephone. If you want to ring somebody up you must pick up a receiver, dial the number and wait for an answer. If the line is engaged, you'll hear frequent buzzing. If it is free, you will hear long buzzing.

In real life people prefer to use an ordinary phone regularly. Some of them spend a lot of time on the phone. Some people don’t enjoy chatting and their calls are often short and to the point. From time to time we get annoyed while talking on the phone. The problem is that the line is engaged. In other words, someone is already on the phone (= using the phone). Quite often we’ve got the wrong number and a strange answer. Very often we are frustrated because the line is bad. We can hardly (scarcely) hear each other and there’s some background noise interfering and often we are cut off and try to get a person over the phone again and again. That’s why people use mobile phones or leave a message on an answer phone.

If you use a public phone, you must have a card to put it into the slot before picking up a receiver. If the line is engaged, you must make another call in 3 or 4 minutes. If you want to communicate with another town you must make a long-distance call.

6. Remember the following telephone etiquette The techniques of telephoning is very much the same in all countries. Only remember your good telephone manners:

    1. When talking on the telephone – speak clearly. Do not shout and take your cigarette out of your mouth.

    2. Make sure that your conversation with a busy person is as brief as possible.

    3. When calling a friend who does not recognize your voice - don't play: "Guess who?" Announce yourself promptly.

    4. When you get a wrong number don't ask: "What number is this?" It is a good manner to ask: "Is this two-three-four-five-six?" If not - apologize.

    5. If a wrong number call comes through, don't lose your temper. Simply say: "Sorry, wrong number", - and hang up. Don't bang the receiver.

    6. Always identify yourself when making a call, especially if you are calling on business, e.g. "This is Mr. Volkov of the Russian Trade Mission. Could I speak to Mr. Jones...?"

    7. If you have a visitor, do not carry a long chat when your visitor tries hard to avoid listening to your conversation. The best thing to do is to say you are busy at the moment and ... "May I call you back in a little while?" But don't forget to do so.

    8. When inviting friends to a party do not ask: "What are you doing on Saturday night?" or "Will you be busy on Saturday night?" The correct way is to say: "We'd like to have you over for dinner on Saturday."

    9. Finally, remember: if you make the call, you should terminate it yourself. Do not "Drag it out".

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