- •1. Explain the roles of tour operators and travel agencies. What is the difference?
- •2. Show why people travel
- •3. Describe satisfactory and unsatisfactory service in a hotel
- •4. You are a general manager at the Hotel Ambassador in London. Explain what hotel staff should do not to lose customers.
- •5. Prove that it is great to work in a hotel for having a lot of benefits
- •6. As the owner of the hotel you see that it’s losing its popularity…
- •7. Set up you vision for the perspective of English language skills both as daily requirement and essential means for career
- •8. Prove that working in a team one should be responsible for the whole hotel.
- •9. Advertise any special interest tour
- •10. Dwell on the typical complaints of hotel guests
- •11. Give advice on how to make up a team at the hotel
- •12. Speak about experience and qualities you have acquired working in a hotel as a tour leader and tour guide
- •13. Speak on the advantages of organized tours
- •14. You have just employed a new receptionist. Explain his duties to him
- •15. The stages of putting up a package
- •16. Rewards the hotel offers to the staff.
- •17. The manager of a new ta speaks about the responsibilities of the staff
- •18. In what way are the functions of tour operators and tour agencies similar and different?
- •19. Show why people travel
- •I suggest, there are 3 main reasons, such as: leisure, business and also visiting friends and relatives (vfr) who live far away.
- •20. Responsibilities and functions of hotel manager
- •25. How are package tours made up?
25. How are package tours made up?
Organized tours, which are also known as package tours or holidays, include all of the components necessary for a complete vacation: transportation to and from the destination, hotel accommodation and transfer. In addition to the basic features, the tour package may also offer meals, entertainment, sightseeing, a rental car and many other extras.
Process of making package tours consist of two important branches: tour operators and travel agencies. So don’t be surprised if you ask for a holiday in one company and you will travel with another.
Tour operators as usually prepare advertising and information brochures, makes reservations in hotels and excursions - that means “to make package in total”( with fixed price and duration).
Travel agencies have their main purpose to sell such tours and make all deals with clients (prepare travel documents, visas, receiving payments etc.)
Advantage of package tours - make possible to visit many remote areas that would be too difficult for people to see by their single trips. Tour operators have made endless places throughout the world accessible to the general public.