- •1. Explain the roles of tour operators and travel agencies. What is the difference?
- •2. Show why people travel
- •3. Describe satisfactory and unsatisfactory service in a hotel
- •4. You are a general manager at the Hotel Ambassador in London. Explain what hotel staff should do not to lose customers.
- •5. Prove that it is great to work in a hotel for having a lot of benefits
- •6. As the owner of the hotel you see that it’s losing its popularity…
- •7. Set up you vision for the perspective of English language skills both as daily requirement and essential means for career
- •8. Prove that working in a team one should be responsible for the whole hotel.
- •9. Advertise any special interest tour
- •10. Dwell on the typical complaints of hotel guests
- •11. Give advice on how to make up a team at the hotel
- •12. Speak about experience and qualities you have acquired working in a hotel as a tour leader and tour guide
- •13. Speak on the advantages of organized tours
- •14. You have just employed a new receptionist. Explain his duties to him
- •15. The stages of putting up a package
- •16. Rewards the hotel offers to the staff.
- •17. The manager of a new ta speaks about the responsibilities of the staff
- •18. In what way are the functions of tour operators and tour agencies similar and different?
- •19. Show why people travel
- •I suggest, there are 3 main reasons, such as: leisure, business and also visiting friends and relatives (vfr) who live far away.
- •20. Responsibilities and functions of hotel manager
- •25. How are package tours made up?
16. Rewards the hotel offers to the staff.
Staff is one of the most important factors in the success of the hotel.
Staff performance is a product of three concepts: teamwork, empowerment and rewards.
There different sort of rewards. For example:
10% bonus over normal pay- is a bonus on month salary for good results, or good sales. Staffs really enjoy this.
10% discount all year on room, food and beverage in the same hotel. It’s good for staff and for managers, because staff can tell and discourse some small imperfections in the hotel.
Free access to the hotel gym and fitness center
A free massage and beauty treatment session for you
Voucher for local clothes boutiques.
Another rewards don’t need a lot of costs for manager and can be pleasant for staff.
I think that rewards motivate the staff greatly!
17. The manager of a new ta speaks about the responsibilities of the staff
Hello! Let me introduce myself! I’m Olia Yakimchuk and I’m a manager of the “Volia Travel” agency. Our agency has recently appeared. It offers our customers: study trips, packaged tours, group travels and individual tours.
I would like to emphasize, that “Volia Travel” has a young, dynamic and specialized staff, permanently informed in order to be updated with the novelties on the tourism market.
I am going to tell you a little about the responsibilities of the staff.
As for travel agency manager, he plans, organizes, directs and controls the operations of travel organization. He also co-ordinates the activities of the staff, overseeing not only the day-to-day tasks, but the hiring and training of the staff members as well.
Travel agent offers advice on destinations and makes arrangements for transportation, hotel accommodation, car rental and tours for clients.
One of the most interesting careers is a public relations specialist. His job is to generate positive publicity for clients and enhance the reputation of the agency.
A tour guide is a person in charge of a tour or an excursion. He usually gives a prepared talk that describes the points of interest, but he must also be prepared to answer a lot of questions.
As for travel consultant, he promotes and sells a wide variety of travel services to the public.
In conclusion I want to say that the members of our staff are skilled, hard-working and outgoing people.
18. In what way are the functions of tour operators and tour agencies similar and different?
Sometimes there is confusion over the difference in functions of tour operators and travel agents.
Tour operators are the organisers and providers of package holidays. They make contracts with hoteliers, airlines and ground transport companies then print brochures advertising the holidays that they have assembled.
Travel agents give advice and sell the bookings for a number of tour operators. It is estimated that there are some 7,000 travel agency shops ranging size from the multiples, with several hundred outlets each, to the individual shop. Some travel agents also undertake tour operating - be it on a small scale, eg a local agent packaging a group holiday for a local club, or on a larger scale - most famously by the legendary Thomas Cook, who was the first tour operator, and Sir Henry Lunn (Lunn Poly) who is widely credited with "inventing" skiing as a leisure activity. Agents can also sell the 'components' (flights, ferry bookings, car hire etc) for those who travel independently.
Although most package holidays are sold through travel agents a significant and growing percentage are sold direct to the consumer through advertising - Teletex, TV Travel Shops and the internet.
ABTA - The Travel Association - represents both travel agents and tour operators. The Federation of Tour Operators represents only tour operators- its members have c.70% of the market. All current FTO members are also members of ABTA, and the two organisations work closely together - with the FTO particularly active with overseas governments and suppliers.