9. Advertise any special interest tour

Special interest tours become more popular every year . People are tired from leisure vacations and choose some unusual tours/ Many of them looking for vacations according to their interest or hobbies.

I would like to propose you a photo-tour

Nowadays , photo camera is a part of our life, which accompanies us everywhere. So. this photo-tours will be interest for amateur photographers looking for unusual pictures and discover wonderful things in daily life.

This photo-tours can be organized according to the client desires and be devoted to some special places, like : Yellowstone Preserve, fjords of the Norway, some region such as Europe or Asia, countries like Egypt, France, Brazil or Tokyo, cities like New York , Dubai, Rome or simple for people.

Tours can be changed every season or even every month, depending on interest. For beginners will be organized photo-courses ,where acquaint everyone with the work of the camera.

At the end of the tour will be organized exhibition with photos of the participants of this special tour.

So, I think, that nowadays such tours are actually and will be interesting for many clients.

10. Dwell on the typical complaints of hotel guests

The complaints made by guests in a hotel may be diverse but let me list down the most common of them.

So, the most usual complaint is the lack of cleanliness in the hotel room (for ex. dusty room, stained sheets, full waste basket) and also some kind of disrepair: window is stuck, faucet is dripping or remote control isn’t working.

In addition to poor cleaning and disrepair, holiday-makers often remain dissatisfied with food, when it is not as good as they expect.

The next typical complaint is poor service, such as coldness hotel staff or lack of attention. When guests feel that they are ignored, they complain.

When the room service didn’t arrive within an expected time or when the laundry is not available at the required time, they complain. So, the receptionist should make sure that he update with laundry and other departments every now and then.

When guests couldn’t have their own privacy, for ex. if a housekeeper ignores the “Do Not Disturb” sign, of course, they complain. In my opinion, this is one of the most terrible mistakes a hotel can make. Guests come to stay for business or leisure, they need privacy, so it’s important to avoid making noise in a hotel as much as possible.

In conclusion I want to say that whatever complaints come, you should always provide guests with another option. Don’t just say “Sorry, Sir or Madam”.

If the guest is angry go somewhere private; listen carefully to the complaint and don’t interrupt or argue. Then thank the person for bringing the matter to your attention and apologize for the inconvenience. After that explain what happened and what action will be taken and how soon.

11. Give advice on how to make up a team at the hotel

Not all groups in organizations are teams, but all teams are groups. The difference between them is that a team is interdependent for overall performance (взаємозалежними для загальної продуктивності).

I would like to draw your attention to the fact, that a group qualifies as a team only if its members focus on helping one another to accomplish organizational objectives (досягнення організ цілей).

In today’s quickly changing business environment, teams have appeared as a requirement for business success.

It’s very important to help groups become teams and facilitate the evolution (сприяти еволюції) of groups into teams.

One of the main things is to be a team player. The

Most valuable factor that contributes towards (сприяє) high levels of excellence and quality in a team is the ability of individual team members to work with others, to cooperate and to communicate. These skills include also the ability to persuade (здатність переконувати), negotiate (вести переговори), compromise and make others feel important. Building trust is a critical step in creation and development of teams.

The next thing is building a team culture. Team culture ensures (гарантує), that individual members both demonstrate their best talents and function as a unit to achieve common targets. When team culture reigns (панує), people voice (висловлюють) their opinions openly. They demonstrate creativity, innovate.

I would like to emphasize, that skills developed by group work include conflict management, flexibility, negotiation, organization skills, problem solving.

To tell the truth, teamwork is essential for competing today. Individual perfection is not as desirable as a high level of collective performance (роботи).

So, in knowledge based enterprises teams are the norm rather than the exception.