Text 1 tasks and skills at different levels of managment

1. Key Words. Read, write down and learn.

Skill – Conceptual skill – Verbal skills – Feedback – Efficient – Accounting – Co-ordinating – Delegating – Memo – Budget – To volunteer – Responsibility -

майстерність, ремесло схематична, умоглядна майстерність словесна майстерність зворотній зв’язок досвідчений, ефективний звітність, розрахунок координування скерування меморандум бюджет братися за щось відповідальність

2. Read and translate the text: key managerial skills and tasks

One who is competent at one level, of management may not be competent at higher levels and vice versa. The skills needed are different at different levels.

Anyone who has ever played a sport such as basketball, football, or soccer knows there is a tremendous difference between being an excellent player and an excellent coach (manager). Often a good player will volunteer o coach the neighborhood team and is a disaster as a manager. The same lung happens in business. Few people are trained to be managers. Rather, he process of becoming a manager is similar to the sports example. A person learns how to be a skilled .accountant or salesperson or production line worker, and because of his or her skill, is selected to be a manager. The tendency is for such managers to become deeply involved in showing others how to do things, helping them, supervising them, and generally being very active in the operating task..

The further up the managerial ladder a person moves, the less such kills are required. Instead, the need is for people who are good planners, organizers, co-ordinators, communicators, morale builders, and motivates. Figure II-l shows that a manager must have three categories of skills:

1. Technical skills.

2. Human relations skills.

3. Conceptual skills. .

Let's pause here to clarify the terms:

• Technical skills involve the ability to perform tasks of a specific |; department such as selling (marketing) or bookkeeping (accounting).

• Human relations skills include leadership, motivation, coaching communication, morale building, training and development, help and supportiveness, and delegating.

• Conceptual skills refer to a manager's ability to picture the organization as a whole, and the relationship of various parts to perform tasks such as planning, organizing, controlling, systems development, problem analysis, decision making, co-ordinating, and delegating.

As you look at Figure l, you will notice that first-line managers need to be Skilled in all three areas. Most of their time is spent on technical and human relations tasks (assisting operating personnel, giving direction, and so forth). First-line managers spend little time on conceptual tasks. Top managers, on the other hand, need to use few technical skills, instead, almost all of their time is devoted to human relations and conceptual tasks.

Spend some time reviewing the definitions of conceptual and human relations skills, which are so important to top management. Note that delegating is in both conceptual and human relations definitions. Another one of the key managerial tasks is decision making.

Top managers	Technical skills			Human relations skills			Conceptual skills
Middle managers		Technical skills			Human relations skills			Conceptual skills
First-line managers			Technical skills			Human relations skills			Conceptual skills