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Comments

  1. Most companies print their own stationery.

  2. Say how many pages you are sending, so the receiver knows if there is any problem with the transmission.

  3. The fax ends with the sender’s name or initials, although the style of a fax message may be more formal depending on the subject and recipient.

Check yourself:

  1. Are faxes new documents or are they just exact reproductions of existing ones?

  2. Why is it necessary to show how many pages you are sending?

  3. Do you always have to write your name at the end of your memo?

Letter of enquiry

Spiners & Windson

Ready-Made Clothing

552 Green-Blue Avenue

New York, 757 44003

November 24, 200…

Messrs. Goodman &Jackson

888 Marine Street

Leeds WIG 48C

England

Gentlemen:

We saw your children’s dresses and suits at the London Children Fashion Show, which was held in New York at the beginning of November. We have also heard that you are interested in finding new markets in the USA. Would you kindly let us know your conditions and send us complete information about spring and summer clothing that you might supply by the beginning of next January.

Payment will be made by Letter of Credit.

Thank you in advance.

Sincerely,

Sam Jackson

Sam Jackson

General Manager

Comments

If your business needs a lot of information, you may ask about the following:

* description of the goods (services);

* supply of goods;

* time and method of delivery;

* catalogues, leaflets, booklets;

* samples;

* prices, quotations;

* terms of payment and insurance.

Clichés and useful phrases for letters of enquiry:

  1. We read your advertisement in…

  2. With regard to your advertisement in…

  3. We have heard of your products from…

  4. We are interested in buying…

  5. Would you please inform us if it is possible to deliver…

  6. We would like to have further details about…

  7. We usually effect payment by letter of credit (cheque, bank transfer, etc.).

  8. If your prices are competitive…

  9. If your samples meet our requirements, we will let you have our regular orders.

  10. We look forward to your early reply.

  11. Your early reply will be appreciated.

Check yourself:

1. What information should be included in a letter of enquiry?

Reply to enquiry

Goodman & Jackson

888 Marine Street

Leeds WIG 48C

England

Spiners & Winson 7 December 200…

Ready-made Clothing

552 Green-Blue Avenue

New York, 757.44003

Attention: Mr. S. Jackson

Dear Sirs,

Thank you for your order dated 24 November.

We have pleasure in conforming that we have booked your order for 1,500 dresses and suits in each of the sizes 6-8, Thompson line. Air shipment can be made as soon as we receive confirmation that a letter of credit has been opened for the amount mentioned.

Please note that our quotation is for sea freight c.i.f. New York. We can arrange for the goods to be sent by air, which is more expensive.

However, you will receive the goods within a week, thus you will be able to distribute them in time for Christmas. Inform us which way you expect us to deliver the goods.

Yours sincerely,

Peter Campbell

Export Department Manager

Enc.: Price list.

2 catalogues