- •Written work requirements
- •Introduction
- •Impersonal constructions
- •Discursive essay writing
- •1.0 Discursive essays: do’s and don’ts
- •1.1 Introductions and conclusions
- •1.2 Techniques for beginnings and endings
- •1.0 Planning and organizing
- •1.1 Points to consider
- •1.2 Sample essays
- •1.0 Planning and organizing
- •1.1 Points to consider
- •1.2 Sample essays
- •Descriptive essay writing
- •2.0 Descriptive detail
- •2.1 The five senses
- •2.2 Adjectives and adverbs
- •2.3 Grammatical structures
- •2.4 Varying your sentences
- •2.0 Order of adjectives
- •2.1 Points to consider
- •2.2 Sample essays
- •My Most Treasured Possession …
- •2.0 Planning and organizing
- •2.1 Interpreting the topic
- •2.2 Points to consider
- •2.3 Expressing impressions and reactions
- •2.4 Explaining impressions
- •2.5 Techniques to make your description more vivid
- •2.6 Sample essays
- •An Ideal Seaside Resort
- •2.0 Planning and organizing
- •2.1 Points to consider
- •2.2 Techniques for describing events
- •2.3 Sample essays
- •Letter writing
- •3.0 Style in letters
- •3.1. Formal letters: planning and organizing
- •Notes on the layout of a formal letter
- •3.0. How to write a complaint letter
- •Include your contact information
- •3.1. Planning and organizing
- •3.2. Points to consider
- •3.3. Sample letters
- •3.0. Planning and organizing
- •3.1. How to say I’m Sorry
- •3.2. How to write a personal apology letter
- •3.3. How to write a business apology letter
- •3.4. Apology letter tips
- •3.5. Guidelines to find your best written apology options
- •3.6. Points to consider
- •3.7. Sample letter
- •Article writing
- •4.0. Planning and organizing
- •4.1 Writing for magazines: things to remember
- •4.2. Ideas for attracting and holding readers’ attention
- •4.3. Points to consider
- •4.4. Guidelines for writing titles/ headlines
- •Revision Revision Box 1 (paragraphs)
- •Revision Box 2 (style)
- •Revision box 3 (discursive essays)
- •Revision Box 4 (descriptive essays)
- •Revision Box 5 (letters)
- •Revision Box 6 (articles)
- •Writing topics bank
- •For letters of complaint
- •Other useful phrases for letters of complaint
- •For letters of apology
- •To introduce points/ arguments for or against
- •To make contrasting points
- •To list advantages
- •To list disadvantages
- •To list points
- •For conclusion expressing opinion directly
- •Students’ Key to Marking Symbols
- •Письменная речь английского языка
- •614990, Г. Пермь, ул.Сибирская, 24, корп. 2, оф. 71,
- •614990, Г. Пермь, ул.Сибирская, 24, корп. 1, оф. 11
3.0. Planning and organizing
Introduction Paragraph 1 reason for writing
Main Body Paragraph 2- 3 reasons to explain the inconvenience caused
Conclusion Final Paragraph express understanding/ regret or promise to make up for the situation Closing remarks full name
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3.1. How to say I’m Sorry
In order to understand how to say I’m sorry and have it be an effective apology, we need to know what kind of statements to include when apologizing. How does one person make someone else understand that they truly are sorry?
Apologizing is both an Art and a Science. The art being the manner in which the apology is delivered while the Science is the recipe that forms the apology itself. Here is the ingredient list that when combined produces the perfect apology. A proper apology should always include the following:
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a detailed account of the situation
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acknowledgement of the hurt or damage done
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taking responsibility for the situation
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recognition of your role in the event
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a statement of regret
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asking for forgiveness
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a promise that it won’t happen again
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a form of restitution whenever possible
Now let’s take a closer look at each of these ingredients and learn how to say I’m sorry in the most effective way.
By giving a detailed account of the offence, you are making sure that both you and the other person are talking about the same thing. It also legitimizes the feelings of the recipient by having the person who caused the offence recount the situation.
Keep in mind that you should be as specific as possible and your apology should be focused on the particular event(s), don’t apologize for your general absentmindedness but instead for missing that specific date.
Next, by acknowledging the hurt or damage done, you are validating their feelings and the recipient begins to sense that you understand the situation. This is important to rebuilding your relationship because it legitimizes their reaction, even if others in the same situation may have reacted differently.
Taking responsibility and recognizing your role in the situation without offering excuses is important to letting them know that you understand that the event and your actions did cause them harm.
Don’t try to defend yourself or justify the situation or your actions. The apology is all about THEM and how they feel. It doesn’t matter if the actions were intentional or not, the end result is the same and that is what needs to be focused on when learning how to say I’m sorry.
Including a statement of regret such as “I apologize” or “I’m sorry” along with a promise that it won’t happen again are important to rebuilding the relationship and are key ingredients to any apology.
Finally, asking for forgiveness at the end of the apology gives the ‘power’ back to the recipient. It tells them, that you have done all that you can do by apologizing and providing whatever form of restitution you can. The next move is up to them.
By carefully including all of these ingredients and applying them to your situation you will know exactly how to say I’m sorry, the next time you need to apologize.
(http://www.perfectapology.com/how-to-say-im-sorry.html)