• For letters of complaint

opening remarks

(mild)

• I am writing to complain about/ regarding/ on account of/ because of/ on the subject of…

• I am writing (to you) in connection with ... / to complain about the terrible behaviour /attitude/ rudeness of/ the poor service provided by your company.

• I am writing to draw your attention to (the problem of)...

• I am writing to express my disappointment/ dissatisfaction with…

• I am afraid to say that I have a number of complaints about …

• I had been led to believe…

• Your … is unacceptable.

• I couldn’t believe that …

• I wish to register a complaint about …

• I am complaining of having to suffer the inconvenience of (delayed flights).

(strong)

• I wish to bring to your attention a problem which arose due to your staff /inefficiency ...,

• I am writing to express my strong dissatisfaction at/ with ...

• I am writing to express my strong disapproval concerning the offensive behaviour of an employee at your company’s Winchester Road branch.

• I wish (want) to express my (strong) dissatisfaction/ unhappiness with the product/ treatment I received from ... on ...

• I was (extremely) appalled at…

• I feel I must protest/ complain about…

• I am writing to express my annoyance/ extreme dissatisfaction with /anger at /protest about…

• I regret to/ feel I must inform you how appalled/ shocked I was…

• I was disgusted by…

closing remarks

(mild)

• I hope/ assume you will replace...

• I feel/ believe that I am entitled to a replacement/ refund...

• I hope/ trust the matter will be resolved/ dealt with promptly (as soon as possible).

• I hope that you will give this matter your prompt attention.

• I trust the situation will improve.

• I hope we can sort this matter amicably.

• I hope/ trust this matter will receive your immediate attention.

• I hope/ trust this matter will not be treated lightly.

• I feel that you should…

• I am entitled to compensation/ a refund/ a replacement.

• I am sure that you will understand that I was very (disappointed/ dissatisfied, etc) with …

• I would like to hear your explanation for this …

• I would like you to investigate this matter, and let me know your decision.

• I would like a complete refund as soon as possible.

• I would like a full or partial refund.

• I would like to have all of my money refunded.

• Could you please make arrangements to refund all my money?

• Could you please refund my money in full?

• I hope all my reasonable expenses will be reimbursed.

• I would like to remain hopeful that a solution can be found

• We await your reply and our compensation.

• I hope the company reimburse me for my (traveling) expenses

• I feel justified in asking for a refund.

(strong)

• I (fully) insist you replace the item at once.

• I (must) insist on/ I demand a full refund/ an immediate replacement.

• I shall be forced to take legal action/ the matter further.

• I hope that I will not be forced to take further action.

• I demand a full, written apology or I will be forced to take legal action

• I demand you fully refund my money.

• I warn you that…

• Unless this matter is resolved…

• Unless satisfactory compensation is offered…

• I will have no choice but to take legal action.

• I insist that you reimburse any further costs I incur.

• I insist you reimburse all my expenses

• You are wholly unworthy of our respect.

• I find it incomprehensible that nothing has yet been done about this.

• I feel that the least you can offer us in compensation for such a disastrous weekend is a full refund I am hoping that you will give this matter your urgent attention. Otherwise, I shall be obliged to take it further to the appropriate authorities.

• I must warn you that unless this matter is resolved at once I will not hesitate to take legal action.