3. Match the words (1-8) to their definitions (a-h).

1. lifestyle 2. workaholic 3. workload 4. deadline 5. flexitime 6. work-life balance 7. quality of life 8. working environment

a) a system where employees choose the time they start and finish work each day b) a time or date by which you have to do something c) how personally satisfied you are with the way you live and work d) someone who cannot stop working and has no time for anything e) the ability to give a good amount of time to your work and to outside interests, e.g. family f) the amount of work a person is expected to do g) the people, things and atmosphere around you at work h) the way people choose to organise their lives

4. Complete each sentence with an appropriate word or phrase from the exercise above.

1. I worked until 11 o'clock at night to meet the .....for presenting the report.

2. I work six days a week and never have a holiday. My girlfriend says I'm a ...... .

3. Karl has a heavy .....at the moment because several colleagues are off sick.

4. She gave up a highly paid job to join a meditation group in India. She's completely changed her ..... .

5. A .....system can help to reduce stress levels of employees by giving them more control over their working hours.

6. If you have children, working from home may help improve your ..... .

7. Many people argue that technology has greatly improved our .....and the way we feel about work. Others disagree, arguing it actually increases stress.

8. A clean, quiet, comfortable and friendly .....can actively reduce levels of stress.

5. For each group of words below (1-5):

• fill in the missing vowels to complete the word partnerships;

• match each of the three word partnerships to the correct definition (a-c).

1. market	research s_gm_nt sh_re	a) the percentage of sales a company has b) information about what customers want and need c) a group of customers of similar age, income level and social group
2. consumer	b_h_v_ _ _r pr_f_l_ g_ _ds	a) description of a typical customer b) where and how people buy things c) things people buy for their own use
3. product	l_ _nch l_f_cycl_ r_ng_	a) introduction of a product to the market b) length of time people continue to buy a product c) set of product made by a company
4. sales	f_r_c_st f_g_r_s t_rg_t	a) how much a company wants to sell in a period b) how much a company thinks it will sell in a period c) numbers showing how much a company has sold in a period
5. advertising	c_mp_ _gn b_dg_t _g_ncy	a) a business which advises companies on advertising and makes ads b) an amount of money available for advertising during a particular period c) a programme of advertising activities over a period, with particular aims.

6. Cross out the word in each group that doesn't form a word partnership with the word in bold.

1. advertising share / campaign / budget / agency

2. consumer behaviour / profile / launch / goods

3. market goods / research / share / segment

4. product launch / lifecycle / range / segment

5.sales forecast / range / figures / target

7. Put these words in the correct order to make questions.

1. market / the / research / Is / complete ?

2. it / do / want / to / When / you / do ?

3. at / to / website / Do / the / you / new / have / look / time ?

4. survey / Did / read / you / the ?

5. figures / the / Have / sales / seen / you ?

6. model / How / we / should / describe / new / the ?

8. Match each question from exercise 7 (1-6) to one of the answers (a-f):

a) Yes, I did. The results were interesting.

b) Yes, it is. We finished last week.

c) No, I haven't. Is there any good news?

d) Next Monday.

e) I don't know, but let's not say it's new and improved.

f) Yes, I do. I really want to see it.

9. What qualities and skills should a good manager have? Choose the six most important from the list. Discuss your ideas with a partner.

To be a good manager you need to:

1. be an expert

2. like people

3. focus on tasks, not people

4. enjoy working with others

5. give orders

6. listen to others

7. make suggestions

8. judge people's abilities

9. plan ahead

10. to be good with numbers

11. make good presentations

12. be older than your staff

10. Fill in the missing words:

1) I work ___ the sales department.

2) He likes to work ___ home.

3) Mike gets ___ well with his colleagues.

4) Mary works ___ -time, not ___ -time.

5) I never work ___ the weekends.

6) It's exciting to work ___ a team.

7) She stays late ___ the evenings.

8) ___ holidays I spend time ___ the beach.

9) It takes me 15 minutes to get ___ and from work ___ bus.

11. Make sentences of the three parts. Say what a person by profession is, what he does and what department he works in.

Make a presentation of your position (profession).

I. The jobs

I'm a manager

I'm a sales person

I'm a PA

I'm a boss

I'm a consultant

I'm an employer

I'm a human resources officer

I'm a customer service manager

I'm a chief buyer

I'm a public relations officer

I'm a supplier

I'm a marketing consultant

I'm a senior management committee

I'm a press officer

I'm an organisation's database manager

II. What the person does

I read and write reports, work on reports and projects

I send and receive e-mails

I consult people

I employ people

I look after customers

I sell products, goods

I buy computer equipment

I organise meetings

I socialise with the team

I talk to employees about their personal development

I look for new and cheaper suppliers all the time

I'm responsible for sales

I'm in charge of this department

I deal with everything

I discuss problems

I travel much on business

I'm part of an international team

I'm head of a big group of workers