2. Complete the missing lines in the following dialogues.

• Good morning, this is Helen Randall.

• Could I talk to Simon Hooper, please?

• I’m afraid he’s away from his desk at the moment. Would you like to leave a message?

• Yes, please. Could you ask him to call me when he gets back? My number is...

• …………………………………………………………………………………..

*****

• …………………………………………………………………………………..

• OK, then. So I’ll see you next Saturday at 7 o’clock. I’m looking forward to it.

• Yeah, me too. See you on Saturday, then. Thanks for calling.

• No problem. Bye!

*****

• ………………………………………………………………………………….

• Right, then, I’ll find out how much the tickets cost and get back to you.

• Thanks, that would be great. Speak to you later. Bye!

BLOCK III

1. Study the text and do the following.

a) match the headings to the paragraphs.

A Differences between people and animals

B Communication today

C How we communicate

D History of communication

b) answer these questions.

• Which animals are mentioned? What can they do?

• What is special about human communication? What can we do?

• Which four forms of media are mentioned in the last paragraph?

• What is good and bad about information technology today?

c) what do you think?

• What can animals do that people can’t?

• How do you like to communicate?

• What is happening in information technology today?

PEOPLE – the great communicators

1_____________________________________

We can communicate with other people in many different ways. We can talk and write, and we can send messages with our hands and faces. There is also the phone (including the mobile), the fax, and e-mail. Television, film, painting, and photography can also communicate ideas.

2_____________________________________

Animals have ways of exchanging information, too. Bees dance and tell other bees where to find food. Elephants make sounds that humans can’t hear. Whales sing songs. Monkeys use their faces to show anger and love. But this is nothing compared to what people can do. We have language – about 6000 languages, in fact. We can write poetry, tell jokes, make promises, explain, persuade, tell the truth, or tell lies. And we have a sense of past and future, not just present.

3_____________________________________

Communication technologies were very important in the development of all the great ancient societies:

• Around 2900 BC, paper and hieroglyphics transformed Egyptian life.

• The ancient Greeks loved the spoken word. They were very good at public speaking, drama, and philosophy.

• The Romans developed a unique system of government that depended on the Roman alphabet.

• In the 14th century, the printing press helped develop new ways of thinking across Europe.

4____________________________________________________________________________

Radio, film, and television have had a huge influence on society in the last hundred years. And now we have the Internet, which is infinite. But what is this doing to us? We can give and get a lot of information very quickly. But there is so much information that it is difficult to know what is important and what isn’t. Modern media is changing our world every minute of every day.

2. Read the text and do the tasks below.

Types of Communication

When we talk to others or write to them, communication takes place between us. But for such a communication, language is essential. Communication with the help of words is known as verbal communication. Similarly when we meet our friends, we shake our hand with them. This also conveys some meaning. This is an example of non-verbal communication. Communication without any use of words is called non-verbal communication.

Verbal communication is made through words, either spoken or written. Communication through spoken words is known as oral communication, which may be in the form of lectures, meetings, group discussions, conferences, telephonic conversations, radio message etc. In written communication, message is transmitted through written words in the form of letters, memos, circulars, notices, reports, manuals, magazines, handbooks, etc.

Non-verbal communication may be ‘Visual’, ‘Aural’ or ‘Gestural’. Sometimes you look into some pictures, graphs, symbols, diagrams etc. and some message is conveyed to you. All these are different forms of visual communication. For example, the traffic policeman showing the stop sign, a teacher showing a chart of different animals are visual communication.

Bells, whistles, buzzers, horns etc. are also the instruments through which we can communicate our message. Communication with the help of these type of sounds is called ‘aural’ communication. For example, the bell used in schools and colleges to inform students and teachers about the beginning or end of classes, siren used in factories to inform the change of work-shift of the workers are examples of aural communication.

Communication through the use of various parts of the human body, or through body language is termed as gestural communication. Saluting our national flag, motionless position during the singing of national anthem, waving of hands, nodding of head, showing anger on face, etc. are examples of gestural communication.

a. Fill in the blanks with appropriate words.

1. Communication with the help of words is known as ________.

2. Communication through spoken words is known as ________.

3. Communication through the use of various parts of human body is known as _________.

4. Communication with the help of pictures, symbols, diagrams etc. is known as ________.

b. Write ‘V’ to the phrase that illustrates Verbal Communication or ‘NV’ to the phrase

that illustrates Non Verbal Communication.

1. A person reading a letter.

2. A teacher looking to a student with anger.

3. Saluting the national flag.

4. Talking to a shopkeeper

5. Nodding head silently.

3. Read the information about the Internet and do the following.

Its history.The internet started in 1960s. The United States Department of Defense started it because they wanted a computer network to help the American military. In the 1970s scientists worked on it. Then in the 1980s telephone companies made it possible to communicate on the computer network in many more countries. An international computer language was born, and the Net went worldwide.

What can it do?You can use the Internet for many things. You can buy a car or a house; you can book a holiday; you can watch a video; you can read a foreign newspaper or a magazine; you can buy books and CDs from all over the world; you can play chess with a partner anywhere; you can just chat to people all over the world. The list is endless!

1. Are these sentences true (T) or false (F)?

1. The Internet started in the 1980s.

2. Telephone companies started it.

3. It started in America.

4. There is an international computer language.

1. Discuss these questions.