9. Dangerous goods

• What goods are considered to be dangerous?

• What are the regulations of dangerous goods transport?

• What can you say about veterinary services, police search, sniffer dogs for inspecting dangerous goods?

10. Terrorism prevention

• What are the motives for aircraft hijacking now?

• How have hijacking motives changed since the earlier incidents?

• What are the most effective means of deterring hijacking?

• What security systems do you know? Are they efficient to prevent terrorism?

11. Pilot-controller communication

• What aviation accidents which were caused by pilot-controller misunderstanding do you know?

• What were the main reasons for these accidents?

• What are the reasons for pilot-controller misunderstanding?

• What are the main linguistic problems?

• How to prevent linguistic problems?

• What can you say about controller-pilot communication problems at present?

• Have you ever had pilot-controller misunderstanding? What was it caused by?

• What are the main reasons for miscommunication? How to avoid it?

• Discuss phrases causing difficulties in pilot-controller communications based on your experience.

12. Air traffic management (atm)

• What modern technology in air traffic management (ATM) do you know?

• How can ATM be improved to provide safety and reliability?

• What is your opinion on “One sky... global ATM” concept and “The Single European Sky” project? What are their goals and strategies? What do they mean for future ATM?

• How do you see the future of controller-pilot communications?

• Will data link communications replace voice transmission?

• What modern technology to aid safety has been introduced in your country?

• What can you say about advanced equipment, modernized service stations for ATC?

• What about the improvements in ground-to-air surveillance and communication?

• Has modern technology changed the job of ATC?

• What problems can you foresee in the future?

• What changes need to be made?

13. The aircompany you are working for

• What can you bring to your company?

• What are your company priorities?

• What services and convenient benefits for passengers are provided by your company?

• The airline’s image – what does it mean for your company?

• How do you try to add value to the airline’s image?

• How do you feel about making announcements?

• Do you give any information about the flight progress?

• If you encounter an unexpected delay, do you let your passengers know how you are trying to resolve the situation?

• What events can create a great deal of anxiety with the passengers? Express your opinion based on your experience.

• What do you do to make your passengers feel comfortable and safe during the flight?

14. Passengers behaviour

• In what ways do people behave badly when flying?

• Have you ever seen or heard about someone misbehaving on a plane? What happened?

• What are the common types of passenger misbehaviour?

• How to protect the flight crews from passenger misconduct? Do you support the idea of a single international reporting system?

• What policy does your company introduce towards disruptive passengers?

• How do you see cabin safety?

• What could be done to provide cabin safety?