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Файл:Практикум устной речи (английский язык). Учебное пособие
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Hello. You've reached 222-6789. Please leave a detailed message after the
beep. Thank you.
Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time.
Leave me a message and I'll get back to you as soon as I can.
Thank you for calling Dr. Red's office. Our hours are 9am-5pm, MondayFriday. Please call back during these hours, or leave a message after the tone.
If this is an emergency please call the hospital at 343-7899.
Hey T.J. It's Jully. Call me! (informal)
Hello, this is Richard calling for Cris. Could you please return my call as soon
as possible. My number is 333-5689. Thank you.
Hello Alex. This is Marina from the doctor's office calling. I just wanted to let
you know that you're due for a check-up this month. Please give us a ring/buzz
whenever it's convenient.
Well, I guess I better get going. Talk to you soon.
Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming through. I better run.
I'm afraid that's my other line.
I'll talk to you again soon. Bye.
Thank you and have a good day.
Fine, I`ll expect you then.
Good-bye. You are very helpful indeed.
You`re welcome. See you then.
Thanks for calling. See you then
3) Read about some Telephone Tips at http://www.englishclub.com/speaking/telephone_tips.htm and summarize the information.
Can you give your own advice? Share your experience.
Speak slowly and clearly. Listening to someone speaking in a
second language over the telephone can be very challenging because
you cannot see the person you are trying to hear. However, it may be
even more difficult for the person you are talking with to understand
you. You may not realize that your pronunciation isn't clear because
your teacher and fellow students know and understand you. Pay special
attention to your weak areas (such as "r's" and "l's" or "b's" and "v's")
when you are on the phone. If you are nervous about using the phone in
English, you may notice yourself speaking very quickly. Practise or
write down what you are going to say and take a few deep breaths before you make a phone call.
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Make sure you understand the other speaker. Don't pretend to
understand everything you hear over the telephone. Even native speakers ask each other to repeat and confirm information from time to time.
This is especially important if you are taking a message for someone
else. Learn the appropriate expressions that English speakers use when
they don't hear something properly. Don't be afraid to remind the person to slow down more than once. Keep your telephone in an area that
is away from other noise distractions such as a radio or television.
Practise with a friend. Ask another student to practise talking on
the phone with you. You might choose one night a week and take turns
phoning each other at a certain time. Try to talk for at least fifteen
minutes. You can talk socially, or role play different scenarios in a
business environment. If you don't have access to a telephone, you can
practise by setting two chairs up back to back. The most important
thing about practising telephone English is that you aren't able to see
each other's mouths. It is amazing how much people lip-read without
realizing.
Use businesses and recordings. There are many ways to get free
telephone English practice. After business hours, you can call and listen
to recorded messages. Write down what you hear the first time, and
then call back and check if your notes are accurate. Use the phone in
your everyday life. Call for a pizza delivery instead of going out to eat.
Call a salon to book a hair appointment. You can even phone the movie
theatre to ask for the listings instead of using the newspaper. Some
large cities have free recordings you can call for information such as
your daily horoscope or the weather. (Make sure that you aren't going
to get charged for these numbers first.) Some products have free phone
numbers on the packaging that you can call for information. Think of a
question you might want to ask and call the free number! For example,
call the number on the back of the cereal box and ask for coupons. You
will have to give your name and address. Make sure you have a pen
handy so that you can repeat the information and check your comprehension.
Learn telephone etiquette (manners). The way that you speak to
your best friend on the phone is very different to the way you should
speak to someone in a business setting. Many ESL speakers make the
mistake of being too direct on the telephone. It is possible that the person on the other line will think that you are being rude on purpose if
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you don't use formal language in certain situations. Sometimes just one
word such as "could" or "may" is necessary in order to sound polite.
You should use the same modals you would use in a formal "face-toface" situation. Take the time to learn how to answer the phone and say
goodbye in a polite manner, as well as all the various ways one can start
and end a conversation casually.
Practise dates and numbers. It only takes a short time to memorize English Phonetic Spelling, but it is something that you will be able
to use in any country. You should also practise saying dates and numbers aloud. You and a friend can write out a list of dates and numbers
and take turns reading them over the phone to each other. Record what
you hear. Swap papers the next day and check your answers. Click here
to learn more about numbers.
Section two. Checking understanding
5. Language work: Word usage. a) Read Dialogue 1. Choose the
correct answer.
Dialogue 1
Receptionist: Thank you for phoning Fraser Dental Clinic. Kelly
(speaks / speaking / calls). How can I help you?
Ann: Hello (this be / I am / it`s) Sylvia. Ann Woods (calling / call /
calls). Could I have an appointment with Dr. Fraser for today.
Receptionist: I'm (afraid / scared / worried) he's booked this week.
I can put you in for 3pm next Wednesday. How does that sound?
Ann: That would be great.
Receptionist: I'll have to give you the address of our new office.
Ann: Oh, that's right, you moved.
Receptionist: Yes, we moved downtown. Do you have a (the
handy pen / pen handy / the available pen)?
Ann: Could you hold on a (buzz / time / moment) please. ...Okay,
go ahead Sylvia.
Receptionist: Okay, we are at 87 Ocean Avenue. Suite 012.
Ann: (If you could / Please, can you / Would you mind) spelling
that for me?
Receptionist: Sure. That's eight-seven Ocean – O as in Orange, C
as Cat, E as Egg, A as in Ann, and N as in Net. And it's suite zero one
two.
Ann: Okay great. I'll see you on Wednesday then.
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Receptionist: Okay. (Great for / Pleased to / Thanks for) calling.
What can I do for you?
This is …
Will the recruiter be able to talk to
me?
This is she.
Can you come on Thursday at 4:00?
That will be just fine, thank you.
I have another call coming through.
I better run.
Good-bye. See you soon.
can I help you
have an appointment
can`t make it
later in the day
booked for the day
afraid
hold the line
consult
Are you there
fit in
be convenient
Sorry for
Expect
helpful
See you then.
Ann: Thanks. Bye.
b) Read Dialogue 2. Change the underlined words and expressions
into the appropriate ones from the table.
Dialogue 2
Receptionist: Good morning, Personnel Service. How can I help
you?
Jeffry Conrad: Hello, My name is Jeffry Conrad. I`d like to talk
to Mrs. Johns, the employment counselor.
Receptionist: Speaking. What would you like to know, Mr. Con-
rad?
Jeffry Conrad: I`m looking for a secretarial job or any non-skilled
position.
Receptionist: Would you like to make an appointment?
Jeffry Conrad: Yes, I would. Thank you.
Receptionist: Would Thursday at 4:00 be convenient for you?
Jeffry Conrad: Yes, that`s perfect. I`ll be there at 4:00
Receptionist: I'm afraid that's my other line. Fine, I`ll expect you
then.
Jeffry Conrad: Thank you very much. Good-bye.
Receptionist: Have a good day.
c) Read Dialogue 3. Fill in the gaps with the words and expressions from the box given below.
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Dialogue 3
Receptionist: 334632 “Hopkins & Hopkins”. ___?
Mr. Fitzgerald: This is Ernest Fitzgerald, I ___ with Mr. Hopkins
for 9:30 today but I ___. Could Mr. Hopkins see me some other time
___?
Receptionist: Sorry, He`s fully ___. Could we make it the day after
tomorrow instead?
Mr. Fitzgerald: I am ___not. I`m very anxious to see Mr. Hopkins. Could Mr. Hopkins see me tomorrow?
Receptionist: Will you ___, please. I`ll ___ Mr. Hopkins. (after a
pause) ___, Mr. Fitzgerald? We`ll try to ___ tomorrow after lunch between 2:00 and 3:30. Would that ___?
Mr. Fitzgerald: Yes, thank you. ___ the trouble.
Receptionist: It`s fine. We ___ you at 2:00. Good-bye.
Mr. Fitzgerald: Good-bye. You are very ___ indeed.
d) Translate Dialogue 4 from Russian into English.
Dialogue 4
– Здравствуйте, попросите, пожалуйста, Мр. Брайта.
– Слушаю вас.
– Это – Тед Мориссон из компании Asian Council. Я секретарь
Мр. Эдисона. Ваши письмо и резюме его заинтересовали и он хотел бы с вами встретиться.
– Хорошо. Я очень хотел бы поговорить с ним.
– Давайте договоримся о времени встречи.
– Давайте.
– Как насчет послезавтра в 9:00,
– Меня это вполне устраивает.
– Наш адрес – 49 Третья авеню, пятый этаж. У вас есть, чем
записать?
– Будьте добры, повторите адрес еще раз.
– 49 Третья авеню, пятый этаж. Спросите отдел кадров.
– Спасибо, до свидания.
– Пожалуйста. До завтра.
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Section three. Consolidation and creative work
6. Speaking. Work in pairs: 1) make an appointment; 2) break an
appointment. Use your active vocabulary.
Задания для самостоятельно-контролируемой работы: Study
unit 3 BALZAC COFFEE from e-textbook ‘Contemporary English via
Video and Internet Resources’ by E. Minkova, A. Tkacheva, I. Palchune.
Вопросы
What is the difference between the following words “Work”,
“Job” and “Profession”?
1) Is it a difficult problem for a young person to decide what to do
about a career?
2) Do you agree that the majority of us do not get around to mak-
ing a decision about an occupation or career until we face the problem?
3) Is self evaluation an important part of the decision-making pro-
cess?
4) What are the things you have to think about as you try to decide
what you would like to do?
5) Were other people involved in helping you make a decision?
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Тема 2
HEALTH AND TREATMENT
Цель – формирование общекультурных и общепрофессиональных компетенций через развитие навыков чтения, аудирования и письма по теме «Здоровье и лечение».
Актуальность темы состоит в необходимости формирования
у студентов-лингвистов способности участвовать в непосредственном диалоге культур, совершенствоваться в иностранном
языке и использовать его для углубления своих знаний в области
общественной жизни, имеющей отношение к здоровью и здравохранению.
Освоение вышеуказанных аспектов работы будут способствовать формированию следующих компетенций:
– владением культурой мышления, способностью к анализу,
обобщению информации, постановке целей и выбору путей их достижения, владение культурой устной и письменной речи (ОК-7);
– владением основными дискурсивными способами реализации коммуникативных целей высказывания применительно к особенностям текущего коммуникативного контекста (время, место,
цели и условия взаимодействия) (ОПК-5);
– владением основными способами выражения семантической, коммуникативной и структурной преемственности между
частями высказывания – композиционными элементами текста
(введение, основная часть, заключение), сверхфразовыми единствами, предложениями (ОПК-6);
– способностью свободно выражать свои мысли, адекватно
используя разнообразные языковые средства с целью выделения
релевантной информации (ОПК-7);
– владением особенностями официального, нейтрального и
неофициального регистров общения (ОПК-8);
– способностью использовать этикетные формулы в устной и
письменной коммуникации (ОПК-10).
Освоение вышеуказанных аспектов работы будут способствовать формированию знаний, умений и навыков (см. в Предисловии).
37
ТЕОРЕТИЧЕСКАЯ ЧАСТЬ
National Health Service
Of all the major institutions in Great Britain, the National Health
Service (NHS) is the most popular. It has been the most popular for
more than sixty years. It was founded in 1948 under a Labour Government determined to make good medical care available to everyone, regardless of their wealth or poverty, and it remains a monument to what
some would call successful socialism. The National Health Service
provides medical care for everyone, and treatment is entirely free at the
point of use. They pay for the NHS through taxes. Payment comes from
central government funds so no individual's treatment is affected by his
ability to pay.
Essential health provision includes (1) a personal doctor; (2) specialist services which do not require a period in hospital; (3) hospital
treatment.
In a typical health centre there will be, for example, five or six personal doctors called 'General Practitioners' or GPs; two nurses; a health
visitor; a specialist midwife who looks after pregnant women and
mothers who have just given birth; two trainee doctors working parttime in this centre; a part-time paediatrician, a dentist, a chiropodist and
assorted receptionists and secretaries. Each GP has his or her own room
or 'surgery' where they attend to the sick people who are on their list
and are their responsibility.
The role of the GP puzzles and sometimes angers foreigners, since
in our system it is impossible to reach specialists except through the GP.
'Something is wrong with my heart. Why can't I go to the heart
specialist immediately?' they demand. The reason is simple: the GP is
there to ask questions and decide what is wrong, to give us simple basic
advice and if necessary to prescribe medicine, and if necessary to send
us to a specialist.
Most adults know very well that with many illnesses people simply get better – eventually. If you catch a cold you will feel ill for three
or four days and then you will feel better. Pain-killers can take away
some of the unpleasant symptoms, but they cannot hurry up the process.
The same is true of flu, sore throats and many other conditions.
So the GP does not encourage his patients to go to specialists unless it is necessary, and thus the specialist doctors have more time to
spend on seriously ill patients.
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ЗАДАНИЯ
I. YOU AND YOUR HEALTH
Section one. Conveying meaning
1. Warm-up activity
1. When do we call the doctor in?
2. When do we go to see the doctor?
3. When are we taken to hospital?
4. What must we do to be in good health?
5. What do you think of the yoga system?
2. Key words. There are several nouns referring to poor
health:
1. illness, n – more formal, imply a longer lasting episode of poor
health
sickness, n – more general, sometimes refer to nausea alone mental
disturbance
disease, n – more often imply infectious diseases
disorder, n – malfunction of some part of a body
malady, n – more formal synonym for disease
NOTE: “illness” is the state of being ill; “disease” refers to a particular kind of illness with special symptoms and name
2. fatigue, n – very great tiredness
3. hygiene, n – the practice of keeping yourself and the things
around you clean in order to prevent diseases
e.g. The Consumers’ Association blames poor hygiene standards.
4. vaccine, n – a substance which contains a weak form of the bacteria or virus that causes a disease and is used to protect people from
that disease
e.g. Doctors worried that there would not be enough vaccine for
everybody who needed it.
vaccinate, v – to protect a person or animal from a disease by giv-
ing them a vaccine; vaccinate smb against smth
e.g. All children should be vaccinate against measles.
5. virus, n – a very small living thing that causes infectious illnesses
e.g. These children were infected with the AIDs virus.
6. severe, adj – very bad or serious (severe problems, injuries, illnesses etc)
e.g. She is suffering from severe depression.
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7. communicable, adj – a disease that can be passed on to other
people
Smallpox is a communicable disease.
Syn. infectious, catching
8. immunity, n – the state of being immune to a disease; immunity
to infection, immunity from smallpox
immunize, v – to protect someone from a particular illness by giv-
ing them a vaccine; immunize smb against smth
e.g. There is still no vaccine to immunize people against the virus.
Syn. vaccinate, inoculate
9. germ, n –a very small living thing that can make you ill
e.g. Put disinfectant down the toilet to kill any germs.
Syn. bacteria
10. drug, n – a medicine, or a substance for making medicines:
a drug used in the treatment of cancer
e.g. Drugs prescribed by doctors can be extremely hazardous of
used in the wrong way.
Section two. Checking understanding
3. Reading. Read the article YOU AND YOUR HEALTH
What do you know about disease?
Just what is disease? Disease is a change from the condition of
good health. In disease, the normal structure or function of the body is
harmed or weakened. Disease is often called sickness or illness.
A disease may last a brief time or a long time. It may be mild or
severe. Some diseases such as the common cold may go away after a
few days without any treatment. Other diseases require medical treatment to cure them. Still other diseases may require a lifetime of medical
supervision to manage them.
Favorable standards of living help promote health. Also the body
itself has defenses against disease. But now and then the defenses give
way and illness occurs. Disease germs may break through the defenses.
Parts of the body may begin to function poorly. Something may go
wrong with chemical reactions in the body.
Symptoms of illness
How do people know they are ill? Often they have symptoms such
as pain, nausea, sore throat, lack of appetite, fatigue or fever. However,
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