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B. Celikgun et al.
high-frequency hearing loss. These frequencies can be amplied with the hearing aid if the test results show that the high-frequencies are functional. If the hearing thresholds are shadows of adjacent frequencies, frequency-lowering technology may be used. Although most audiologists consider it a waste of time to repeat the audiological evaluation in the hearing aid clinic, it is necessary because the patient’s audiological data are not up to date or because of calibration problems with the hospital equipment.
In addition to the medical, audiological, physical, and psychosocial assessment of the candidate, appropriate hearing aid models should be presented to the candi­date based on the candidate’s medical history and the results of the COSI assess­ment. The candidate should be informed about the advantages and disadvantages of the presented hearing aid models and application styles as well as their prices. Look-alike demo models made to a 1:1 scale of the actual hearing aids can make it easier for the candidate to touch and identify the hearing aids.
As a result, the audiologist presents the models that are appropriate for the can­didate’s medical, audiological, and physical condition. Later, the candidate prefers a hearing aid model that meets his/her psychological, social, cosmetic, and nancial expectations. The audiologist decides how to use the selected hearing aid and plans the acoustic modication of the hearing aid.
11.8.2.4 Connecting theHearing Aid totheFitting Software
The minimum equipment required to perform a hearing aid tting is a computer, the manufacturer’s tting software, and a programming interface to connect the hearing aid tting software. Before the digital sound processing revolution of the 1990s, analog hearing aids were tted using a small screwdriver. Today, most manufactur­ers prefer to connect BTE, RITE and BT-enabled custom hearing instruments to a computer via a wireless interface. Hearing aids from different manufacturers can be equipped with the “Noahlink Wireless” device from the Hearing Instrument Manufacturers’ Software Association (HIMSA) using the BLE standard. Some hearing aids that do not have a wireless connection, such as the IIC, can be con­nected to a computer using the Hi-Pro 2 device from Natus (Natus Medical Incorporated, USA). There are still some older hearing aid models that can be con­nected to a computer through “shoe” adapters, although their numbers are declining.
Fitting software is developed and regularly updated by the manufacturer. It typi­cally includes an “Information” screen for entering patient information, a “Fine­Tuning” screen for frequency-specic ne-tuning, a “Technologies” screen for setting hearing technologies, a “Data Logging” screen for viewing user data, and a “Notications” screen for setting audio/LED alerts. The Information screen pro­vides basic information to help customize the hearing aid for the candidate. In addi­tion to general information such as the candidate’s rst and last name, age, gender, address, phone number and air/bone conduction thresholds, this screen also asks for LDL and MCL thresholds. All of this information is needed to determine the appro­priate prescription formula and to calculate the optimal hearing aid gain. Of course, entering incomplete or incorrect data into the software can negatively affect the quality of the hearing aid tting.
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Another software commonly used in hearing aid clinics is “NOAH” from HIMSA (The Hearing Instrument Manufacturers’ Software Association, Denmark). HIMSA is a community of many hearing aid manufacturers and its goal is to facilitate the hearing aid tting process for all manufacturers. NOAH software combines the t­ting software of the hearing instrument manufacturers who are members of this community. Because NOAH works with hearing aid tting software, audiologists do not have to enter patient data repeatedly for different brands of hearing aids. With NOAH, an audiologist can easily t different models from different brands by enter­ing patient information once.
11.8.2.5 Determining the“Safe” Hearing Aid Gain Range: Acoustic
Feedback Control
Acoustic feedback is a common problem in hearing aid applications. Therefore, the “safe” gain range of the hearing aid should be determined prior to verication and ne-tuning with REM.To do this, feedback limits should be determined using feed­back analyzer technology after the hearing aid has been worn on the candidate’s ear. After reviewing the feedback risk map, the clinician could change the acoustic application style if it is determined that the candidate is not achieving the required auditory gain with the current application style. Consider a patient with a high­frequency hearing loss who is being tted with an open-t hearing aid. If the feed­back thresholds after feedback analysis are below the required gain levels, it means that adequate gain is not being achieved due to potential feedback. Therefore, the clinician should change the acoustic application style rather than reducing gain to avoid feedback. An earmold with a 2mm vent or a tulip dome can be used instead of an open application.
11.8.2.6 Hearing Aid Fitting
The hearing aid tting software calculates a frequency-specic gain based on the entered data and provides recommendations for the use of the technology. Auditory gain is calculated using prescription formulas. The candidate’s gain is calculated using the patient’s age, gender, hearing thresholds, Loudness Discomfort Level (LDL), Long Term Average Speech Spectrum (LTASS) and Speech Intelligibility Index (SII) data and presented by the software. This “preset” is then veried with REM, ne-tuned if necessary, and the tting is complete.
Selection ofPrescription Formula
Prescription formulas are algorithms that mathematically calculate the auditory gains of individuals with hearing loss. While the most commonly used formula for the pediatric group is the Desired Sensation Level (DSL) v5.0 pediatric, the National Acoustic Laboratories (NAL)-NL2 is used for adults.
The rst NAL formula was developed for linear gain analog hearing instruments. This formula, which aimed to normalize the normal loudness perception of indi­viduals with hearing loss at moderate input levels, was updated in 1999 with the development of nonlinear gain digital hearing aids and was named NAL-NL 1 [73]. This formula was updated again in 2011 and renamed NAL-NL2 to provide optimal
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loudness and maximum speech discrimination with the NL2 version. [203] NAL-NL2 incorporates the updated SII into the calculation. In addition, the gains available for the low and high-frequencies have been increased compared to NL1, while the mid-frequencies have been slightly reduced. In addition, version 2 applies no gain to frequencies below 50Hz and above 16kHz. Obviously, NAL-NL 1 and NAL-NL 2 produce completely different auditory gain/output curves [74].
Another feature of NAL-NL2 is the inclusion of the effect of tonal and nontonal languages on auditory gain. For example, the low-frequency gain of hearing aid users who speak tonal languages commonly used in Asian and African countries becomes more important and is calculated accordingly. In addition, the CR calcula­tion in NAL-NL2 has been updated. In this new calculation, no compression is applied to speech stimuli below 50dB SPL. In addition, CR rates different from NL1 are recommended for users with severe/profound hearing loss.
Other features updated in NAL-NL2 include the inclusion of gender effect and user experience in the calculation. Women are offered 2dB less gain than men at an input level of 65dB SPL [75]. In addition, new users with moderate, severe, and profound hearing losses are offered less gain than older users. Finally, the NL2 ver­sion incorporates age into the gain calculation [74].
DSL, known for its DSL v5.0 pediatric formula developed primarily for pediatric hearing aid applications, was also used in analog hearing aids. The formula, revised in 1995, was called DSL [i/o] [76]. This formula, adapted for digital hearing aids, is intended to optimize the auditory dynamic range of individuals with hearing loss [77]. However, studies have shown that this formula results in a loudness perception that is higher than desired [7880]. As a result, the DSL [i/o] formula was revised again in 2005 to calculate auditory gains using “multistage” signal processing tech­nology. This new algorithm involves signal processing in 4 stages: amplitude expan­sion, linear gain, amplitude compression, and output limiting. The updated formula is called DSL m[i/o] by adding the rst letter of the word “multistage.” However, it is often referred to as DSL v5.0 [81]. Although DSL [i/o] and DSL v5.0 calculate the similar auditory gain for at hearing losses, the new formula applies less gain at low frequencies for hearing losses that increase toward the front and at high­frequencies. A pediatric version of DSL v5.0 has also been developed. The pediatric version takes into account the acoustic properties of the external ear canal, which vary with age, and electrophysiological measurements [82].
Although NAL-NL2 is the formula often preferred by adults, DSL v5.0 stands out for its success in speech perception. In addition, there are also “brand-specic” tting formulas developed and suggested by manufacturers.
Objective Verification ofCalculated Auditory Gain
REM can be used to objectively verify that the hearing gain calculated by the pre­scription formula is properly reaching the eardrum. A REM instrument, computer, and software for the REM unit are required to perform REM verication. REM devices typically have a loudspeaker to deliver the stimulus and two different micro­phones to pick up the delivered stimulus. The “reference microphone” is placed in front of the tragus, while the “probe microphone” is placed 5mm in front of the
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tympanic membrane. The basic principle is that the stimuli presented by the REM device speaker are reected on the software screen before and after hearing aid amplication. According to one study, only 29% of ttings performed without REM can deliver the target gain to the user [83]. Therefore, the use of probe measure­ments is essential for hearing aid tting in both pediatric and adult populations.
The REM instrument has a loudspeaker to present different stimuli and probes for measurement. With REM, hearing aid gain is checked separately for soft (50dB SPL), moderate (65dB SPL), and loud (80dB SPL) input levels. After the measure­ments, gain targets are achieved by increasing or decreasing hearing aid gain in the appropriate frequency bands and input levels, as needed. Today, most hearing instru­ment manufacturers have introduced hearing instrument software that can be syn­chronized with certain REM devices. In this automated system, called “REM Auto-t,” the hearing instrument software makes the necessary gain changes as a result of the REM measurement for all input levels.
For all probe measurements to be accurate, both the reference and probe micro­phones must be equally sensitive to the stimulus. Therefore, prior to verication measurements, the microphones are positioned close to each other and the calibra­tion process is performed by holding them in front of the REM speaker (approxi­mately 20–30cm).
After calibration, the client is seated in front of the REM speaker at 0 degrees of azimuth in the range of 0.5–1 meter. The SNR ratio, especially at low input levels, may increase and cause erroneous measurements if the subject is seated closer to this distance. On the other hand, placing the candidate farther away may cause the REM procedure not to start. After the REM procedure has been explained to the user, the probe microphone is placed in the “clean” ear canal of the otoscopically examined candidate. Probe microphone measurements are not recommended for candidates with earwax in the ear canal because the probe microphone is easily blocked by earwax. Before the hearing aid is placed on the ear, some probe mea­surements are taken to measure the characteristics of the ear canal resonance. The hearing aid is then placed on the ear and gain verication measurements are taken. The probe microphone is usually placed in the ear canal using 3 different tech­niques: manually placing the probe about 5mm from the eardrum, attaching the probe to the earmold or custom hearing aid with a band, and placing it according to the frequency response of the probe. The verication process is completed after the microphones measure sound or speech stimuli presented through a hearing aid at 50, 65, or 80dB SPL.
After probe placement and correct positioning of the candidate in the REM application, another important issue is the correct entry of hearing aid application parameters into the REM software, in addition to the candidate’s audiogram infor­mation. Data such as the selected hearing aid model, earmold or dome type, vent diameter, prescription formula, age, and gender of the candidate should be entered into the REM software. In other words, the information entered into the hearing aid tting software and the REM software should be the same.
Verication with REM may consist of tonal stimuli covering all frequencies as well as speech stimuli based on the Long Term Average Speech Spectrum (LTASS)
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[84]. The International Speech Test Signal (ISTS), which is considered to be more representative of everyday life, was developed according to the LTASS standard. In this speech stimulus, a woman reads the text “North Wind and Sun” in six different languages (American English, Arabic, Chinese, French, German, and Spanish) [85].
Directional microphone and DNR technologies should be turned off during all probe microphone measurements as they can affect the measurement results. Most hearing aid tting software allows the clinician to easily turn off these technologies during the measurement. On the other hand, probe microphone tests can be used to measure the effectiveness of technologies such as contralateral routing of signal/ bilateral contralateral routing of signal (CROS/BiCROS) hearing aid applications and frequency reduction.
Real Ear Measurements (REM) are probe microphone measurements that include several subtests. Each subtest has a specic purpose and use. These subtests and their uses are described below.
Real Ear Unaided Response (REUR) This is a measurement taken after the probe microphone is properly placed in the ear canal, without a hearing aid or earmold in the ear. It shows the distribution of sound pressure level (SPL) in the ear canal at all frequencies.
Real Ear Unaided Gain (REUG) This is the measurement in which the REUR is expressed in terms of auditory gain. For example, when measuring a 60dB input signal in a normal adult ear canal, a 77dB SPL REUR is measured in the 3000Hz frequency band and a 77–60=17dB REUG is obtained at that frequency.
Real Ear Occluded Response (REOR) This test measures how the hearing aid affects the acoustics of the ear canal when placed in the closed ear, in terms of sound pressure level.
Real Ear Occluded Gain (REOG) This test measures how the hearing aid affects the acoustics of the ear canal when placed in the closed ear, in terms of auditory gain.
Real Ear Aided Response (REAR) This is a measurement taken after the hearing aid is placed in the ear in working condition. It measures how much SPL the hearing aid produces at what frequency.
Real Ear Aided Gain (REAG) This is obtained by subtracting the amount of the input stimulus on which the test is performed from the REAR values obtained at all frequencies. This test can be used to determine the amount of gain provided by the hearing instrument at each frequency.
Real Ear Insertion Gain (REIG) This is obtained by subtracting the REAR and REUR values and is used to verify the gain of the hearing aid.
Real Ear Saturation Response (RESR) The maximum output of the hearing aid after tting is measured. ANSI S4.46-2013 recommends the use of REAR 85 or REAR 90 instead of RESR.
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Real Ear Coupler Difference (RECD) When REIG measurements cannot be obtained, the RECD may be used to verify hearing aid gain in the pediatric population.
Fine-Tuning
Although hearing aids veried by probe measurements are assumed to provide opti­mal amplication for adults, some changes in hearing aid gain may be required based on the candidate’s feedback. These “small” changes, which can be made in the “ne-tuning” screen of the tting software, provide an “optimal” gain for the hearing aid user.
On this screen, you will primarily nd frequency-based tting bands for auditory gain in three different input levels (soft, moderate, and loud), as well as MPO tting bands. Frequency-specic compression settings can also be made using these bands. Some manufacturers include some automatic ne-tuning algorithms as a result of their research. These are practical algorithms based on common user complaints such as “sounds are too loud” or “I have difculty hearing soft sounds.” As a result, manufacturers have attempted to address user complaints through changes in tting bands and technologies such as DNR.However, it is important to fully learn the t­ting software and perform manual ne-tuning to maintain auditory gain.
Fine-tuning should be performed within the “safe” range of auditory gain. The candidate’s gain can be optimally adjusted with very small changes to the tting bands. If the gain is reduced more than necessary for the candidate’s “comfort,” the hearing aids may not provide the necessary amplication. For example, most candi­dates with high-frequency hearing loss will be satised with hearing aids that pro­vide as little high-frequency amplication as possible. They expect the hearing aid gain to be compatible with their current audiogram conguration. Candidates do not want to leave their auditory comfort zone. According to the candidate’s feedback, reducing the high-frequency gain eliminates the hearing gain the candidate needs and makes the hearing aid an accessory, like an “earring.” Therefore, a balance should be struck between the candidate’s hearing comfort and hearing needs. The candidate should be prepared for the new “normal” as the current “normal sound” perception will be replaced by the hearing aid.
Another important aspect of the ne-tuning process is that tuning is performed only at the “required” input levels and frequency bands. Fine-tuning is performed at the “soft” input level for soft sounds at a distance, “moderate” for sounds at a social distance, and “loud” for unpleasant sounds around one’s voice. For example, if the user indicates that he or she has difculty hearing distant sounds, only the “soft” input levels should be increased slightly. If the user indicates that he has difculty understanding his wife over coffee at home, even though he can hear trafc sounds on the street, the soft input levels can be decreased a few steps and the moderate sounds increased. In order for ne-tuning to be truly “ne,” it is important for the candidate to provide detailed feedback to the clinician. For example, if a user says, “I hear voices too loud,” the clinician can ask the patient, “Your voice or my voice?” and ask the patient to provide details of the complaint. If it is his voice that is bother­ing him, it is only “loud”; if it is the audiologist’s voice that is bothering him, it is only “moderate”; the input level can be reduced by a few levels. Once the input level
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has been determined, the frequency range to be adjusted should also be determined. For example, for a candidate who complained of “I hear my voice echoing,” only the high-frequency bands should be reduced slightly at the “loud” input level.
Subjective Verification ofFine-Tuned Auditory Gain
After ne-tuning, some simple tests can be used to assess whether the candidate has sufcient and well-balanced hearing gain. These tests can be useful both to observe the benet of the hearing aid in daily life and to demonstrate to the candidate and his or her companions that the hearing aid is “really” useful. These evaluations can be grouped under three headings: symmetry check for binaural tting, distance check for soft speech intelligibility, and speech discrimination check in noise.
Symmetry control should be performed in all hearing aid applications, particu­larly for asymmetrical hearing losses. After tting, it is important to ensure that both ears are the same so that the candidate has the correct localization skills with the hearing aids. The application of the test is quite simple: walk behind the seat where the candidate is sitting and stand behind the candidate at 0 degrees of azimuth. After the hearing aids have been tted, various words or sentences are read to the candi­date in a mixed fashion from the right, left, or center line and the candidate is asked to indicate exactly from which side he or she heard the sounds clearly. For example, if the words are read from the mid-right side, the candidate is expected to indicate that he or she hears more from the right side. Based on the candidate’s feedback, small changes are made to the hearing gains in the right and left hearing aids to ensure that the candidate has the correct localization skills. After changing the gains in different frequency bands, the candidate should hear the words or sentences read from the midline “equally” in both ears.
Another assessment is “soft speech control.” The purpose of this test is to deter­mine whether the calculated and veried auditory gains at the soft input level meet the candidate’s expectations in everyday life. The test is performed as follows: a suitable area of 8–10 meters is designated in the hearing aid clinic and a chair is placed in the designated area. After the candidate is seated in the chair, the audiolo­gist stands in front of him and asks him to repeat the words with 3 syllables. After each word that the candidate knows correctly, the distance is gradually increased. At this point, it is recommended that the clinician cover his mouth to avoid providing a visual cue. The “soft” input levels may be increased by a few units if the client is unable to repeat words read in a normal tone of voice at a distance that is not exces­sive. The optimal distance for this test may vary depending on the patient’s or clini­cian’s comfort level.
Evaluation of the candidate’s ability to discriminate speech in noise is also part of the subjective assessment. This test can be used to evaluate both the challenging daily life experiences of the hearing-impaired individual and the noise reduction technologies of the hearing instrument. The test can be conducted in a structured environment with a multi-speaker system or in “real life.” In this condition, the candidate is tested in the street and word tests are performed in this “real” environ­ment. Comparisons with/without hearing aids or basic/premium hearing aids can also be made quickly with this test. If the test shows that the SNR of the hearing aid
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is not sufcient, the use of DNR technologies can be increased or a hearing aid with a higher SNR can be selected.
For a more comprehensive evaluation and detailed ne-tuning, the candidate may be asked to “note” the hearing aid experience until the follow-up appointment. At the follow-up appointment, the candidate can discuss issues such as sound envi­ronments that are challenging or comforting, and satisfaction with watching televi­sion and talking on the phone.
In addition to quick post-tting tests, questionnaires such as The International Outcome Inventory for Hearing Aids or The Abbreviated Hearing Aid Benet Prole can be used to assess long-term hearing aid satisfaction [86, 87]. Because they can be scored, these scales can be used to mathematically determine and com­pare the user’s hearing aid satisfaction. Therefore, completing these scales at each follow-up appointment and keeping them in the patient’s record is valuable for ret­rospective evaluation of the user. Some of the scales that can be used are described below.
11.8.2.7 Accessories andAssistive Technologies
When taking a holistic approach to hearing aid tting, accessories should also be considered as part of the hearing aid application. Accessories consist of technolo­gies that support or complement hearing aid technologies. These accessories, which transmit sound from electronic devices such as televisions, computers, and tele­phones to the hearing aid, both increase the SNR ratio and make life easier for the hearing impaired.
Hearing aids and accessories should be considered when completing the history and COSI forms. For example, a candidate who expects to watch a movie on televi­sion should be offered the necessary accessories for a TV connection along with hearing aids. In addition, the clinician should observe the candidate’s needs and recommend appropriate accessories as needed. For example, a student may be rec­ommended the use of remote microphone technology. This accessory allows the student to listen to lectures in the lecture hall as well as participate in online courses by connecting to the computer.
The integration of hearing instruments and smartphones offers several conve­niences for today’s users. Many hearing instrument manufacturers offer rich content smartphone applications in the app stores. There are also some features that are exclusive to Apple. For example, a hearing aid user with an iPhone can make phone calls through the hearing aid and use the phone as a remote microphone without the need for accessories. An Android smartphone user who is compatible with the ASHA BT protocol can stream audio directly between the phone and the hearing aid. In addition, some manufacturers offer wireless connectivity for feature phones with older versions of BT.
In addition to accessories that increase sound transmission or SNR, there are some assistive listening devices that are designed to improve the quality of life for people with hearing loss. These devices, which consist of a transmitter sensor and a receiver, can be used for a variety of purposes. The transmitter works with baby monitors, re/smoke alarms, doorbells, and telephones and is connected to tabletop
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or wrist receivers that provide vibration or light alerts to the user. For example, a mother with profound hearing loss can place the transmitter in her baby’s room and wear the receiver on her wrist to alert her to her baby’s crying when she is not using her hearing aids. When the baby cries, the receiver on the wrist vibrates and alerts the mother. If the mother prefers, she can also choose the receiver that is placed under the pillow, which has a stronger vibrating stimulus. Similarly, vibrating devices are being made for people with hearing loss that can be used as morning wake-up alarms.
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11.9 Conclusion

Hearing loss is an important sensory loss that many people today do not pay enough attention to. Hearing impairment alienates people rst from their friends, family, and society, and then from themselves. Although people’s hearing and discrimina­tion problems are sometimes ridiculed, the “neural” part of hearing loss is the invis­ible part of the iceberg. To protect people from the audiological, psychological, neurological, and social consequences of hearing loss, early diagnosis and early use of hearing aids are essential. Therefore, ENT specialists and audiologists should work together and consider hearing aid rehabilitation without hesitation, even in cases of mild hearing loss.

11.10 Case Studies

11.10.1 Case 1
The case with “moderate” sensorineural hearing loss according to Goodman clas­sication has a speech discrimination score of 68% in both ears. According to the Uncomfortable Levels evaluation performed during the speech audiometry; the dynamic range of the case is signicantly reduced. When the case’s bilateral thresh­olds and speech discrimination scores are evaluated together, all hearing aid models could be recommended audiologically. However, the segment of the model could be determined by considering the social/psychological needs and the economic situa­tion of the patient. Even if the individual expects an aesthetic aspect from hearing aids, a custom model such as CIC is not recommended due to the risk of progres­sion. Instead, the use of a binaural RITE may be recommended, as RITE models have both replaceable receiver systems and wireless connectivity technologies. A bass dome or ventless micro-mold may be preferred with RITE models. On the other hand, if the patient’s ear produces dense earwax or the patient has limited ne motor skills, BTE hearing aids may be recommended. A ventless half-shell hard mold may be preferred with BTE hearing aids (Fig.11.7).
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Fig. 11.7 Case study 1. SRTs (Speech Reception Thresholds); SDSs (Speech Discrimination Scores); UCLs (Uncomfortable Levels)
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11.10.2 Case 2
Case 2 has normal hearing in the left ear and a profound sensorineural hearing loss in the right ear. Speech audiometric results are also consistent with hearing thresh­olds. In addition, type A tympanograms were obtained in both ears. While ipsilat­eral and contralateral thresholds were obtained in the left ear, no acoustic reexes were observed in the right ear. Several different applications could be tried for this case. For example, a BTE UP hearing aid with a full-shell soft ear mold might be preferred for the right ear. However, since the patient’s speech discrimination in the right ear is quite poor, BTE hearing aids are unlikely to be effective in terms of qual­ity of life. Another option is a CROS hearing aid. When CROS is applied, the patient has a non-amplifying receiver in the left ear and a transmitter in the right ear that sends the sound to the left ear. Thus, sounds coming from the patient’s right ear are transmitted to the left ear through the CROS application. For such asymmetrical hearing losses, a BAHS or a cochlear implant for the right ear may be considered in addition to the hearing aid. Finally, in cases of asymmetrical hearing loss where both ears cannot be effectively amplied, additional wireless accessories such as a