Деловое общение (Английский язык). Учебное пособие

4. Waiter, My Bill, Please.

Pavlov: Waiter, my bill, please. How much is it?

Waiter: Here you are, sir. Two pounds and 70 pence, please. Pavlov: Thank you. Here's three pounds. Keep the change. Waiter: Thank you, sir. Good night.

5. I'd Rather Add a Piece of Cake.

Alan Russet: What shall we order for dinner, Anatoly? Anatoly Volkov: I leave the choice to you, Alan.

Alan: Right. What would you say to some salad, caviar, olives, clear soup, lamb chops and coffee?

Anatoly: That sounds fine. Can I add a glass of fruit juice and also some cakes, if you don't mind.

Alan: Yes, of course. Now, what about something to drink? Anatoly: Well, choose whatever you fancy. I don't feel like

having anything at all.

6. We've Had a Good Meal, Haven't We?

Anatoly: What a good meal we've had! It's all because you knew what to choose. I feel much better now. What about you?

Alan: I leave the choice to you, Alan. Well, I always feel well after dinner, especially when it ends a long working day.

Anatoly: Those chops were excellent. Everything was well cooked and served. It was a good idea to have chosen this restaurant for dinner. Have you been here before?

Alan: I was here some years ago with my wife. The service was much better then, I think.

III. Refer to the situations given in conversations and make up your own dialogues.

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?Writing Practice

I.Read and translate the models:

Covering Letter

Важной частью заявления является сопроводительное письмо, подкрепляющее резюме.

Всопроводительном письме Вы запрашиваете, имеются ли

вкомпании какие-либо вакантные места, или сообщаете, какой именно должностью Вы интересуетесь.

Если Вы нашли объявление о работе в газете и Вас заинтересовало какое-либо конкретное предложение, внимательно прочитайте объявление, а затем наведите справки о компании. В компанию можно позвонить и попросить копию ее ежегодного отчета; если это общественная организация, можно опросить людей, пользующихся ее услугами, и выяснить их мнение о ней. Просмотрите свое резюме и сравните с теми требованиями, которые предъявляют к кандидату на эту должность, затем сделайте вывод о Вашей пригодности к ней по критериям квалификации и опыта работы.

В сопроводительном письме назовите непосредственный источник информации (объявление в газете с указанием даты, предложение из агентства по трудоустройству и т.п.); дайте краткое описание своего образования и профессионального опыта, уделяя особое внимание тем положениям резюме, которые наилучшим образом отвечают требованиям к кандидату на эту должность; укажите, что Вы прилагаете свое резюме, рекомендательные письма или другие необходимые документы; выразите готовность предоставить полную информацию и пройти собеседование; поблагодарите за внимание; сообщите, что надеетесь получить положительный ответ.

Ниже приводится пример объявления в газете о вакансии. Model 1

Job opportunity: Executive Secretary to the Managing Director

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Prestigious western financial institution seeks an executive secretary to the managing director to provide full administrative support to the director, to maintain contacts with major clients according to high professional standards, to fulfill secretarial duties and handle PR matters in the office.

MAIN REQUIREMENTS: fluent English, age 24-30, good typing skills, PC literate, solid secretarial experience with top executives for at least 2 years. Please fax (095 222 22 22) your resume to Mrs. Jane Brown, Personnel Manager.

Письмо-ответ на объявленную вакансию может выглядеть следующим образом:

Model 2

Dear Mrs. Brown

Executive Secretary to the Managing Director

I am interested in applying for the position of Executive Secretary to the Managing Director advertised in yesterday's The Moscow Times.

As you will see from my CV, which is enclosed, I have been working in the same position for about two years. My current position as a private secretary to the company's president includes responsibilities specified in your advertisement: providing full administrative support to the president, handling PR matters in the office though of a small company. I would welcome the opportunity to join such a well-known company as yours. I think it is really a new challenge for me to work in a different environment.

I would be glad to meet you to discuss the post at your convenience. I should be grateful, however, if for the time being you would contact me at home rather that at work.

I look forward to hearing from you.

Yours sincerely

Rebecca Wilton (Miss)

Enc.

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II. Write a covering letter using the given models.

Lesson 7. Shops and Shopping in London. Inquiry Letter

Pre-text Exercises

I. Pay attention to the following words and word combinations and make up your own sentences with them:

a department store – универсальный магазин; a purchase – покупка;

a clothes shop – магазин одежды; a shoe shop – обувной магазин; a book shop – книжный магазин;

a dress shop – магазин готового платья; to pay cash – платить наличными;

a department – отдел;

an expensive shop – дорогой магазин; a cheap shop – дешевый магазин;

a supermarket – супермаркет; a shopper – покупатель;

ready-made clothes – готовая одежда; goods – товары;

a self-service shop – магазин самообслуживания.

&Reading Practice

I.Read the texts and be ready to discuss them.

Shops and Shopping in London

A

Oxford street is one of the biggest and most popular shopping centres in London. Its nice shops and department stores attract people from all over the country and from foreign countries as well.

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Shops and department stores work every day till 6 o'clock except on Sundays. If you can't go shopping during the day you can make a purchase on Thursday after office hours, as the shops close at 8 o'clock in Oxford street on that day.

There are different kinds of shops in Oxford Street:

there are clothes shops and shoe shops, book shops and dress shops. But many people prefer a department store, as it offers almost everything in one building.

One of the largest department stores in Oxford Street is Selfridge's. It has about 235 different departments. It is a very expensive department store, that is why most Londoners have to go to cheaper shops: Marks and Spensor's for clothes and supermarkets for food.

Supermarkets have become very popular with shoppers. They sell not only food, but also ready-made clothes, toys and other goods. They are self-service shops.

B

On Saturday morning Borisov went shopping in Oxford Street as he was to leave London soon. He called at the men's department of a big department store.

He came up to a salesgirl and asked her to help him to choose a suit.

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II. Answer the following questions.

1.Why does Oxford Street in London attract people?

2.How do shops and department stores work in London?

3.Why do the shops close at 8 o'clock in Oxford Street on Thursday?

4.What kinds of shops are there in Oxford street?

5.What kind of shops do many people prefer?

6.What is one of the largest department stores in Oxford street?

7.How many departments does it have?

8.Is it a very expensive department store?

9.What are the cheap shops in London?

10.Why do the supermarkets very popular with shoppers?

11.Where did Borisov go shopping on Saturday?

12.Where did he call at?

13.What did he want to choose there?

14.Did he buy a suit?

15.Did he enjoy his purchase?

16.What else did he want to buy?

III. Give your view-point of shops and shopping.

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JSpeaking Practice

I.Translate the following speech patterns and memorize them.

I have some shopping to do today. I want to go and buy ...

When does the department store open (close)? How long do they keep open on Saturdays? It's closing time.

Let's go to the rag fair. This is a first-rate shop. Where can one buy gloves?

Please tell me how to get to the ready-made clothes departments?

Oh, here is a place where they sell gloves. Let's go over to the counters.

I want to buy a hand-bag.

I would like to see some ties. I'm sorry but it isn't what I want. No, that isn't quite what I want. I think this one will suit me best.

There is a very poor choice of ties in that shop. What have you in stock in the line of ...?

They have a wide choice of ... at that shop. You must pay to the cashier.

How much would you like?

The price is indicated on the price ticket.

II. Read the conversations and then role play them.

1 Mike: It's a wonderful shop!

Bob: It is. I always do shopping here. Here is the shopping list. Let's go to the meat counter.

Mike: I'm fond of dairy products.

Bob: Look! The chicken is splendid and the beef is of superior quality. Now let's go for dairy products. They are in aisle 7.

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Mike: All right. Here are the eggs, unsalted butter, sour milk, sour cream and bottled milk.

Bob: Look at the date of the label, please.

Mike: It's March twenty first for sour milk and sour cream and twenty second for the milk.

Bob: That's good. Today is the eighteenth. Mike: What does it mean?

Bob: The date indicates the last day the shop can sell this item. It's for perishable foods.

Mike: I see you're an experienced customer. Bob: I am. What's next on the shopping list?

Mike: I think juice. Let's buy apple juice. I prefer Ukrainian brands.

Bob: It makes no difference for me. The juice is in aisle two. Mike: Here it is. The lemons and oranges look fine. Let's have

some.

Bob: O.K. Our cart is full up. Let's go to the cash register.

2

Kate: We haven't got any vegetables and fruit. Let's do some shopping.

Ann: O.K. What shall we buy?

Kate: First of all, potatoes, beats, carrots, cabbage, brown onions and some greens.

Ann: Shall we buy tomatoes and cucumbers.

Kate: Why? Of course. At the fruiter's we can buy some apricots, grapes and plums.

Ann: I'd like a water-melon. Kate: O.K. Let's go.

3 Shop-assistant: What can I do for you? Boris: I'd like to buy a sweater. Shop-assistant: What size do you wear?

Boris: Fifty-two. Dark colours, please: black or brown.

Shop-assistant: Try on this one. It's of pure wool.

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4

Mary: I'd like to buy an everyday dress. Shop-assistant: We've got fashionable ones. Try on this one.

Shop-assistant: This model is all the fashion now. Mary: Well, I'll think it over.

5

Ann to her girl-friend: Jane, I want new shoes. Let's go to the

Shop-assistant: What color would you like for lipstick and nail varnish?

Jane: One crimson, the other brownish, the same for nail varnish. I think this perfume suits me.

Shop-assistant: Here you are.

(The salesgirl wraps up the face cream, lipstick, nail varnish, facer powder and scents. Jane pays the money to the cash desk,

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gives the check to the sales girl, gets her package and the girl go out of the shop pleased with their shopping.)

III. Act out your own dialogues dealing with the topic: "Shops and Shopping".

?Writing Practice

I.Read and translate the models:

Information Inquiry (Enquiry)

Многие рассылаемые каждый день письма представляют собой запросы информации или ответы на подобные запросы.

Очень важно правильно составить такой запрос, ведь человека, который сможет компетентно ответить на Ваши вопросы, не так легко найти. Поэтому в письме Вы должны уметь объяснить, какая конкретно информация Вам требуется.

При составлении письма можно объяснить вкратце, для чего Вам нужна эта конкретная информация, или просто задать возникшие у Вас вопросы. Старайтесь придерживаться тех вопросов, которые позволят человеку понять, что Вы от него хотите.

Письма-запросы в деловой корреспонденции пишутся в следующих случаях:

•если Вы желаете получить информацию о товарах;

•если Вам требуется узнать об их наличии на складе;

•если Вам необходимо узнать об условиях поставки, скидках, видах транспортировки;

•если Вы хотите, чтобы Вам выслали каталоги, проспекты, брошюры и образцы товара.

В письме-запросе следует указать источник информации, четко сформулировать суть вопроса, кратко представить Вашу компанию или себя лично. Завершить письмо лучше фразой, выражающей надежду па плодотворное и взаимовыгодное сотрудничество в будущем.

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