Деловое общение (Английский язык). Учебное пособие

Immigration officer: Your passport, please. Borisov: Here you are.

Immigration officer: What's the purpose of your visit to Lon-

At the Customs House

Customs officer: Is this your luggage, sir? Have you got any things to declare?

Borisov: I've got two blocks of cigarettes. Are they liable to duty?

Customs officer: You can have them duty free.

Borisov: Shall I open my suit-case? I've only got my personal things in it.

Customs officer: No, that won't be necessary, I'll just mark it. Have a nice stay in Great Britain, sir.

At the Customs

Customs Officer: Next. Uh, your passport please.

Woman: Okay.

Customs Officer: Uh, what is the purpose of your visit? Woman: I’m here to attend a teaching convention for the first

part of my trip, and then I plan on touring the capital for a few days.

Customs Officer: And where will you be staying?

Woman: I’ll be staying in a room at a hotel downtown for the entire week.

Customs Officer: And uh, what do you have in your luggage? Woman: Uh, well, just, just my personal belongings um, . . .

clothes, a few books, and a CD player. Customs Officer: Okay. Uh, please open your bag.

Woman: Sure.

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Customs Officer: Okay . . . Everything’s fine. [Great]. Uh, by the way, is this your first visit to the country?

Woman: Well, yes and no. Actually, I was born here when my parents were working in the capital many years ago, but this is my first trip back since then.

Customs Officer: Well, enjoy your trip. Woman: Thanks.

III. Refer to the situations given in conversations and make up your own dialogues.

-Vladimir Titov, chief engineer of a Russian trade firm is going through the customs control at Palam airport in Delhi.

-You are a customs officer. Ask a passenger to show his (her) suit-case.

?Writing Practice

I. Are you going on business? Fill in the Declaration.

Full name____________________________________________

Citizenship_________________________________

Arriving from_________________________________________

Country of destination__________________________________

Purpose of visit (business, tourism, private)_________________

My luggage (including hand luggage) submitted for Customs inspection consists of pieces.

With my luggage I have:

1. Weapons of all description and ammunition_________________

2. Narcotics and appliances for the use there of________________

3. Antiques and objects of art (paintings, drawings, icons, sculptures)

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4. Currency (bank notes, letters of credit, etc.), securities (shares, bonds, etc.) in foreign currencies, precious metals, Crude and processed natural precious stones (diamonds, brilliants, rubies, emeralds, sapphires and pearls), jewellery and other articles made of precious stones and scrap thereof, as well as property in papers:_________________________

5. Other currency, payment vouchers, valuables and any objects belonging to other persons_________________________________

I am aware that, in addition to the objects listed in the Customs Declaration, I must submit for inspection: printed matter, manuscripts, films, sound recordings, postage stamps, graphics, plants, fruits, seeds, live animals, birds, as well as raw foodstuffs of animal origin and slaughtered fowl.

I also declare that my luggage sent separately consists of______

Lesson 4. Travelling by Air. In the Plane. A letter Home

&Reading Practice

Pre-text Exercises

I. Pay attention to the following words and word combinations and make up your own sentences with them:

to reach one's destination – прибывать в пункт назначения; the best way to travel – лучший способ путешествия;

the day of one's departure – день отъезда;

to arrive at the air terminal airport – прибывать на аэровокзал;

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to fill in a declaration form – заполнить декларацию; a waiting room – зал ожидания;

to go on board the plane – садиться в самолет;

to land at an airport – приземлиться в аэропорту;

departure lounge / arrivals lounge – зал вылета / зал прилета; information desk – справочное бюро;

сheck-in desk – стойка регистрации;

сarry-on luggage / hand luggage – ручной багаж;

overweight luggage – превышающий допустимый вес багаж; luggage receipt – багажная квитанция;

left-luggage office – камера хранения;

boarding pass / boarding card – посадочный талон;

II. Read the text and be ready to discuss it.

Travelling by Air

Vlad Borisov, chief engineer of a Russian trade firm, travelled to Liverpool on business last week. He was in a great hurry and wanted to reach his destination as quickly as possible so he decided to choose a plane as the best way of traveling.

That is what he did on the day of his departure.

Borisov had arrived at Sheremetjevo air terminal an hour before the plane took off. He has his ticket registered, filled in a declaration form and joined the passengers in the waiting-room.

When they heard the announcement: "Attention, please. Will passengers for Liverpool join flight 62, at gate 4", the passengers had their personal luggage X-rayed and got on board the plane. The stewardess gave Borisov an arrival card to fill in. So, he wrote in block letters his full name, home address and the purpose of his visit. Then the sign "Stop smoking. Fasten seat belts" appeared and the plane took off. Although it flew at a high speed, the passengers on board the plane felt comfortable. Vlad Borisov read some magazines and newspapers, then eat some sandwiches and drank a cup of coffee. Five and a half hours later the plane landed at the airport in Liverpool.

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III.Answer the following questions:

1.Where did Vlad Borisov travel to last week?

2.What way of travelling did he choose?

3.When did Borisov arrive to the air terminal?

4.What did he do before flying?

5.When did the passengers get on board the plane?

6.What did Borisov write in the arrival card?

7.What did he do during the flying?

8.How much time did he travel by plane?

IV. What can you say about travelling by air?

JSpeaking Practice

I.Translate the following speech patterns and memorize them.

The flight hasn’t been announced yet.

The flight is boarding at gate number 5. How do you take to flying?

Flying makes me feel good (bad, rather ill).

How fast are we flying now? (What speed are we flying at?) Would you mind lowering the back of my seat a little?

When does the plane land in London? (What's the flying time? How long will it take us to get to London?)

Would you care for some mineral water? Yes, please, a little. / Yes, thank you.

II. Practice these dialogues in pairs.

1. The Plane Is Taking Off

Stewardess: Ladies and gentlemen, British Airways welcome you aboard this Boeing 747 and hope you have a pleasant flight. As we are about to take off, you are

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requested to fasten your seat belts and kindly refrain from smoking. Thank you.

Passenger: Excuse me, miss. When do we land in London and at what altitude shall we be flying?

Stewardess: The plane lands in London at 11 a.m., and we'll be flying at an altitude of about 27 thousand feet or 9 thousand meters.

Passenger: Thank you. Excuse me, I have another question. What's the weather like in London?

Stewardess: It was warm and fine weather yesterday. Passenger: Thank you. I have still one more question. Will

any meals be served on the plane?

Stewardess: Yes, of course. You'll have lunch in half an hour.

2. On the Plane

Rogov: I say, are you feeling all right?

Miss Bell: Not quite, I'm afraid. I'm a little air-sick.

Rogov: So sorry. Is there anything I can do for you? Shall I ring for the stewardess?

Miss Bell: Yes, please, and would you mind lowering the back of my seat a little... Thank you. It's better now.

Rogov: Would you care for a cup of coffee or a glass of water?

Miss Bell: A little later, please.

3. The Plane Is Landing

Miss Bell: I say, it's London already. We're going to land. Rogov: Well, I've never been to London before but it must

be. How large it looks. There! I can see the famous Big Ben!

Miss Bell: Yes, and I can also see St. Paul's Cathedral. Can you?

Rogov: No, I can't... Oh yes, now I can see it.

Miss Bell: You'll have a good time in London, I'm sure. Rogov: I hope so though I have a lot to do. It's a business

trip, not for pleasure.

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4. The First Steps On Land

Miss Bell: Oh, how nice to be on land again. The air is so fresh!

Rogov: Yes, it is. Thank you for the pleasure of your company, Miss Bell. I was very glad to meet you.

Miss Bell: Oh, it is me who should thank you. You've been so kind.

Rogov: Not at all. I hope to see you later.

Miss Bell: That would be nice. But look here. I'm being met by my father. We can give you a lift if you like.

Rogov: Thank you. It's really very kind of you. But I wouldn't like to cause you any inconvenience.

Miss Bell: Oh, it's no trouble at all, you'd be welcome! Rogov: No, really, but thank you very much all the same. Miss Bell: Very well, if you're sure. Oh, there's my father.

Good-bye.

Rogov: Good-bye, Miss Bell.

III. Make up your own dialogues, using the situations described in the previous exercise.

?Writing Practice

I.Read the model of a letter home.

A Letter Home

One day after Mr. Harding finished his work in the office he returned to the hotel and wrote the following letter to his wife:

The Hyde Park Hotel 10th August, 2001

My dear Sheila,

I'm writing this to you from my hotel. I'll stay here for the next two weeks, so you can write to me at the above address. At the moment it's raining. It always rains when I'm in London.

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I arrived late last Tuesday, safe, but tired. Richard met me at the airport and drove me to the hotel. It's modern and very comfortable.

Yesterday morning I went for a long walk in Soho, saw many interesting things, and I had dinner with Tony in the evening. We went to a small restaurant. It was cheap but pleasant, and the food was excellent. We'll probably go there again next week.

Tomorrow I'll go to the office and do some work. I'll probably meet Richard for lunch. He works in the City, too. He is doing well. He is happy, he is making a lot of money now. I think, he will become rich soon.

I bought a postcard for the children this morning and I will post it with this letter. I hope everything is all right at home. I'll be back on the 16th November. Don't forget to send invitations to our friends.

I miss you. All my love,

Paul.

II.Write to your friend (husband or wife) about your business trip abroad.

Lesson 5. Hotel Reservation

& Reading Practice

Pre-text Exercises

I.Pay attention to the following words and word combinations and make up your own sentences with them:

to be located – быть расположенным;

in the very heart – в самом сердце, в самом центре; guest-rooms – комнаты для гостей;

to equip – оснащать, оборудовать;

to furnish – обставлять мебелью, меблировать; leisure – досуг;

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recreation – развлечение, отдых; apartments – апартаменты;

a single room – одноместный номер; a double room – двухместный номер; a suite – номер "Люкс";

a service bureau – бюро обслуживания;

a "Rent-a-car" service – прокат автомобилей; in light forms – зд. в светлых тонах.

II. Read the text and be ready to discuss it.

Hotel "Astoria"

St. Petersburg is a world-famous city and the second largest in our country. A visit to St. Petersburg is an unforgettable impression, but it will become more remarkable if you choose to stay at the "Astoria" hotel.

The hotel is located in the very heart of the city. The complex comprising two buildings was erected at the beginning-of-the-century style in 1912 by architect Lydwal. The hotel is situated in St. Isaac's Square with a prominent building of St. Isaac's Cathedral, a statue of the Russian Tzar Nicholas I and the Mariinsky Palace.

The interior decoration of the "Astoria" hotel is marble, fine wood, mirrors and antiques, metal and plastics used with good taste. Completely restored in 1987-1990 the hotel still evokes the beginning of the century with its parquet floors, interiors and crystal chandeliers. The lobby made in light forms makes an unforgettable impression on you.

The hotel has 436 guest-rooms for a total of 800 beds. They include several apartments, suites, double and single rooms. Apartments have a sauna and a kitchenette.

Most of the guest-rooms are double rooms. The rooms are elegantly furnished and most comfortably equipped. Each guest-room is outfitted with a T.V. set, a radio-set, a refrigerator and a telephone. The suites are provided with mini-safes and self-defrosting mini-bars.

The hotel has a service bureau, a currency-exchange desk, hairdressing, barber's and beauty saloons, massage part, a souvenir kiosk, a hard-currency gift shop, a laundry, repairs and dry cleaning.

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The hotel also runs a "Rent-a-Car" service. Cars can be hired without driver or chauffeur-driven. Payment is to be made in hard currency. At the hotel you have at your service three restaurants: "Winter Garden" seating 140, "Astoria" – 156 seats, "Angleterre" for 154 guests; a banquet hall for 132 seats, a grill-restaurant seating 60, two cabinets for 28 seats, several bars, cafes and buffets.

The "Astoria" hotel has a sauna, a swimming-pool and a fitness centre. There is a business centre which is equipped with all kinds of modern facilities and a conference hall seating 200, which is out-fitted with modern acoustic equipment and facilities.

The hotel courtyard is an ideal place for leisure and recreation. At the service bureau you can get the necessary travel informa-

tion. The clerks will help you in:

-ordering newspapers and magazines as well as gifts and flowers which will be delivered to your rooms;

-ordering any kind of public services;

-ordering a taxi or renting a car;

-reserving train, air tickets and obtaining tickets for the theatre and other entertainments, as well as in booking for excursions on group or individual services.

The "Astoria" hotel was considered the best in Russia. Many well-known political leaders, actors, singers, artists and poets stayed at this hotel. The English writer Herbert Wells lived in this hotel in 1914 and in 1934. Yesenin stayed there in 1925.

III.Answer the following questions:

1.Where is the hotel "Astoria" located?

2.When was it erected?

3.What is the style of the hotel complex?

4.How many guest-rooms has it?

5.What do they include?

6.How is each guest-room outfitted?

7.What kind of service has the hotel?

8.What can the clerks help you in?

9.How was this hotel considered in Russia? 10.Who stayed at this hotel?

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