Деловое общение (Английский язык). Учебное пособие

B.Fine, thanks. How are you? I'm very well, thank you. OK (thanks). Quite well. Not too. Not so bad. So-so.

A.Good morning/ afternoon/ evening.

B.Good morning/ afternoon/ evening.

A.Good-bye. Bye-bye.

See you later (soon, etc.). Good night.

B.Good-bye. Bye, see you tomorrow, ets. Good luck to you.

II. Read these dialogues and practice them in pairs changing the text.

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-Hello, Bob. It's good to see you again.

-Hello, Peter. How are you?

-Very well thank you. And you?

-Fine thanks.

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2

-Excuse me.

-Yes?

-I think we know each other.

-Well. I don't know you. Who are you?

-I'm Liz Smith and you are Paul Jones.

-I'm afraid you are taking me for another man.

-I'm Henry Brain.

-Oh, I'm awfully sorry. I beg your pardon.

-OK (That's all right).

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-Excuse me. I'd like to speak to Mr. John Brooks, an Oxford post-graduate.

-I'm Mr. Brooks from Oxford.

-Well, let me introduce myself. I'm Anatoly Rogov.

-How do you do, Mr. Rogov?

-How do you do, Mr. Brooks? Pleased to meat you.

-Well, you have some business with me, haven't you?

-In a way yes. I'd like to have a talk with you.

-You are welcome. Please, sit down.

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-Oh, good afternoon.

-Good afternoon.

-I'd just like to introduce myself. My name's Alex Harris and I'm the new export sales coordinator.

-Oh, yes. I've heard you. How do you do? I'm Chris Grey. Pleased to meet you. Have you just arrived?

-No, no, I got here.. it was yesterday morning, but it's the first time I've been up to this floor. So, Chris, what do you do?

-Well, I'm not very important really. I'm Jenny Santini's assistant. She is a head of personnel – have you meet her?

-Oh, yeah. I was introduced to her yesterday. Actually, I'm looking for Jim Price's office. Am I on the right floor for that?

-Well, no actually, Mr. Price is on the fifth floor. Take the lift over the corner, please.

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III.Refer to the situations and make up your own dialogues.

-introduce your boss to a customer;

-introduce yourself to a new customer;

-introduce yourself to someone at a friendly party;

-greet Liz, a friend, at the party;

-introduce a friend to another friend.

?Writing Practice

Resume and Curriculum Vitae (CV)

Резюме – краткое изложение данных о Вашем образовании и профессиональном опыте, включающее, в том числе, краткие биографические справки. Объем резюме не должен превышать одной страницы.

Жизнеописание (CV) отличается от резюме объемом и пишется кандидатами на высокие посты. В нем дается более подробная, чем в резюме, информация о себе, своем образовании и квалификации. Как правило, резюме и жизнеописание включает следующую информацию:

1)личные данные (фамилия, имя, отчество, постоянный адрес проживания, контактный и домашний телефоны, дата рождения, возраст, семейное положение, сведения о детях и т.д.);

2)цель поиска работы (очень кратко);

3)сведения о полученном образовании: (в хронологическом порядке) названия и адреса средних школ, даты посещения, полученная Вами квалификация в средних учебных заведениях; названия и адреса колледжей и университетов, даты учебы и полученная Вами квалификация);

4)сведения о дополнительном образовании (в хронологическом порядке): названия курсов и их продолжительность, даты посещения и полученная квалификация.

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5)информация о Ваших умениях и навыках: уровень владения иностранными языками, наличие водительских прав, навыки работы на компьютере, машинописная скорость и т.п.;

6)данные об опыте работы(в хронологическом порядке): даты работы в каждой должности, название фирмы, должность, краткое описание обязанностей, успехи достигнутые за время работы в данной должности, причина увольнения и т.п.;

7)информацию о личных интересах: игра на музыкальных инструментах, чтение определенного жанра книг, увлечение искусством, увлечение конкретным видом спорта и т.п.;

8)наличие рекомендательных писем: имена в полной форме

иадреса людей, которые согласились дать Вам рекомендации; если по требованию потенциального работодателя могут быть представлены рекомендательные письма, на это следует указать отдельно, сделав следующую пометку: References are available upon request.

При составлении резюме желательно использовать - сле дующие фразы: I developed; I created; I devised; I controlled; I initiated; I negotiated.

I. Read and translate the models.

Objective

To secure a part-time position that offers a variety of tasks, in which to use my secretarial skills and knowledge of foreign languages.

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(90 w.p.m.); Typing (60 w.p.m.). Book-keeping Grade One. Wordprocessing.

Employment

Dates: 1995to present

Company: Philip Wilson Publisher Ltd. Position: Secretary to the Sales Manager.

Responsibilities: Taking shorthand; typing and maintaining diaries, office support, etc.

Other Skills & Occupations

I now work regularly as a volunteer for the Red Cross. I also have a clean driver's licence and a good knowledge of Spanish and French. My personal interests include classical literature reading, independent travel, modern jazz and swimming.

References

References are available on request.

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ABC Company, Kiev

Recommended computerized bookkeeping and supervised all data entry, resulting in reduced bookkeeping time, detailed department reports, improved sales projections, and enhanced business, advertising and budget planning.

Accomplishments:

Organized special holiday sales promotion and recommended special holiday gift line, which increased sales by 35 %.

2000–2006

Sales Manager

FDG Company, Kiev

Handled sales of company products. Counseled customers on company products. Forecasted sales revenue, volumes, discounting and profit.

Accomplishments:

Increased number of customers by 20 % in two years.

Initiated new advertising strategies, which enhanced customer image of store and increased customer traffic.

Recognized as one of company’s top 10 salespeople each year since 1992.

1996–2000

Manager Assistant

JSM Company, Kiev

Provided customer service via telephone. Ascertained order accuracy. Tracked orders. Cooperated in team.

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II. Fill in the following CV.

CURRICULUM VITAE

PERSONAL

Name: _____________________________

Date of birth: _____________________________

Marital status: ____________________________

Lesson 2. Working day of a Businessman. Telephoning.

&Reading Practice

Pre-text Exercises

I. Pay attention to the following words and word combinations and make up your own sentences with them:

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to read a mail – знакомиться с почтой;

to receive a foreign businessmen – принимать зарубежных бизнесменов / партнеров;

to discuss prices – обсуждать цены;

to go abroad on business – ехать заграницу в командировку; to have talks – вести переговоры;

urgent business – неотложное дело.

II. Read the text and be ready to discuss it.

Mr. Lebedev's Day

Mr. Lebedev is the President of a trade firm.

In the morning he gets up at about 6.30. His wife and children gets up later. He goes to the bathroom to take a bath. Then he has breakfast. For breakfast he has some eggs, coffee and sandwiches. He leaves for work at eight o'clock. His office hours begin at 9 o'clock but he usually comes earlier to get ready for work.

In the morning the secretary brings him letters and cables. He reads mail and sends answers to foreign firms. He often receives foreign businessmen at his office. They usually come to discuss prices, terms of payment, shipment and delivery and other business points. Sometimes he goes abroad on business to have talks with foreign customers. Lebedev can speak two foreign languages.

At 13.30 Lebedev has dinner. He finishes work at 6 o'clock in the evening, but if there is some urgent business he stays at the office later.

Lebedev usually has supper at home.

After supper he reads newspapers and magazines, listens to the radio or watches television and helps his wife about the house. He goes to bed at 11.00.

III. Answer the following questions.

1.When does Mr. Lebedev get up?

2.How does he begin his working day?

3.When does he come to his office?

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4.What does the secretary bring to Mr. Lebedev in the morning?

5.What does Lebedev usually do at his office?

6.What does he go aboard for?

7.When does he finish his work?

8.What does he do in the evening?

IV. Express your opinion on the problem of a businessman working day.

JSpeaking Practice

Втелефонном разговоре, как известно, участвуют 2 сторо-

ны: позвонивший (the caller, the person who is making the call) и отвечающий на звонок (the recipient, the person who is answering the call). Если отвечающий на звонок не является тем человеком, которому он адресован, позвонивший вступает в контакт с оператором телефонной связи (telephone operator) или секретарём учреждения (secretary, receptionist). В виду того, что речь позвонившего отличается от речи принимающего телефонный звонок, последовательность этапов телефонного разговора и набор - ис пользуемых в нём фраз приводятся ниже в двух отдельных рубрикациях.

-приветствует абонента, оператора, секретаря или того, кто принял звонок;

-представляется;

-говорит, с кем бы он хотел побеседовать и просит соединить его с абонентом;

-объясняет цель своего звонка;

-обменивается информацией или оставляет сообщение для абонента;

-завершает разговор и обменивается с абонентом прощальными фразами.

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