Деловая и дипломатическая переписка = Business And Diplomatic Correspondence. Учебное пособие

5.We are writing in connection with our order No 567 for 10 computers.

6.I am writing in connection with you advertisement in the Daily Observer newspaper for a post as shop assistant.

7.I am writing with reference to the above order for stationary.

8.Further to my letter of 26 March, concerning the above air conditioner, I am delighted to tell you that the price has been reduced.

9.I am writing with reference to my letter of 5April, concerning your order for the above-mentioned air conditioner.

10.We are writing in connection with your recent request for

credit.

Exercise 2. Referring. How would you start a letter about each of the following?

1.An invoice No 679 for an air conditioner

2.Ameeting you had with the addressee on Jan. 16th

3.An advertisement in The Times newspaper

4.An application for a post as secretary in your company

5.An order for six computers that you received today

6.An advertisement in the Guardian newspaper you saw yesterday

7.Aletter you received a week ago

8.An advertisement you read in the Internet

Exercise 3. Giving good and bad news. Complete these sentences using phrases for referring and giving good or bad news.

1.………… your order for some cupboards, ……… we have had to increase the price.

2.………… your application for a post as secretary, …………

hat we would like you to start work as soon as possible.

3.………… your application for a post as a secretary, …………

you were not successful.

4.…………ourtelephoneconversationthismorning,…………

that your car is now ready for you to collect.

5.………… our telephone conversation yesterday morning,

………… we are able to increase interest rates for deposit accounts to 12 %.

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6.………… your account at our branch, ………… have been forced to increase interest rates for loans to 12 %.

7.………… tour to Egypt, ………… we can offer a 10 % reduction on the price of our holiday to Egypt.

8.………… your letter of 25 March, ………… we have made a confirmed booking with another company for our tour to Egypt.

Task 1. You work for a hardware store. A company wrote to you on10October2017.Theywantedtoknowifyourshopsellscomputers. Write a letter in reply and inform them that your shop sells computers. Follow the plan:

•Put the date

•Open the letter

•Begin the letter and refer

•Give good news.

•End the letter

•Close the letter

Task 2. You work for a shop of household appliances. Mr Chase wrote to you on 3 December 2017. He wanted to know if your shop sells monochrome sets. Write a letter in reply to Mr Chase and inform him that your shop does not sell monochrome sets. Follow the plan:

•Put the date

•Open the letter

•Begin the letter and refer

•Give bad news.

•End the letter

•Close the letter

Task3.MrsHarrisappliedforapostassecretaryinyourcompany (on 25 September 2017). Write a letter in reply to Mrs Harris and inform her that you would like her to start work as soon as possible. Follow the plan:

•Put the date

•Open the letter

•Begin the letter and refer

•Give good news.

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•End the letter

•Close the letter

Task 4. A lady applied for a post as secretary in your company (on 18 November 2017). Write a letter in reply and inform her that she was not successful. Follow the plan:

•Put the date

•Open the letter

•Begin the letter and refer

•Give bad news.

•End the letter

•Close the letter

Unit 4.  Saying what you can and cannot do. Giving reasons. Requesting action

Saying what you can and cannot do. Instead of using modal verbs you should take into account the follow phrases:

We are unable to…

We are able to …

We have been forced to…

Example: I am pleased to inform you that we are able to offer a 10 % discount.

I regret pleased to inform you that we are unable to offer a 10 % discount.

Giving reasons. After telling what you can and cannot do it is necessary to give reasons.

You should use the following phases:

This is owing to… due to…

as a result of… because of…

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Note: "Owing to" is normally only used for bad news. If you want to use a verb after these phrases, add the fact that.

Example: This is due to the fact that the dollar has fallen.

Requesting action. You also need to know the ways of asking people to do something for us.

Note: "Please could you…" is the most direct. You should use this phrase when you ask for something usual.

Example: Please could you tell your clients that they must check in at Tolmachovo Airport at 8 a. m.

Exercise 1. Saying what you can and cannot do. How will you give the following information?

1.You cannot lower you prices.

2.You can increase salary by 5 %.

3.You can accept payment in German marks.

4.You have to raise your prices because the government has increased the sales tax.

5.With regard to their second question, you cannot accept payment in Egyptian pounds.

6.YoucannotacceptpaymentinEgyptianpoundsbutcanaccept US dollars.

7.You can give them a discount of 5 % if their order is more than $2,000.

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8. With regard to their second question, you cannot increase salary.

Exercise 2. Giving reasons. Complete the sentences.

Example: Increase prices — fall the dollar

We have been forced to increase our prices. This is owing to the fall of the dollar.

1.Delay the delivery of the goods — strike by airplane pilots.

2.Increase all salaries by 10 % — rise in sales.

3.Cut all salaries by 10 % — fall in sales.

4.Cannot deliver your new order — we have not received your payment for the last order.

5.Cancel the meeting — a lot of staff have been ill.

6.Increase interest rate by 10 % — a change in government regulations.

7.Offer a 10 % reduction on the price — a change in the exchange rate.

8.Cancel Tour 345 —ABCAirways has collapsed.

Exercise 3. Requesting action. What would you write in the following situations?

1.You have seen an advertisement in the newspaper for a post as office manager. You want an application form.

2.The air conditioner in your office has broken down. You want to have it repaired quickly.

3.You have moved your office and you want the post office to forward your letters to your new address.

4.You want the telephone company to put another telephone in your office. You need it urgently.

5.You have written to a company and you want them to reply

quickly.

6.You want to know if you order No 123 had arrived. You want the company reply quickly.

7.You want to know if Mrs Davis is going to the international marketing conference in London.

8.You want to know if the company can offer a 10 % discount to regular customers.

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Task 1. Mr Brown wrote to you on 12 March 2018. He wants employment with your company. He also sent his CV. Write a letter in reply; inform her that he was not successful. Explain that you cannot employ him because he does not speak English. Follow the plan:

•Put the date

•Open the letter

•Begin the letter

•Give bad news.

•Say what you cannot do

•Give reasons

•End the letter

•Close the letter

Task 2. You are Mr Brown. You saw a job advertisement in the newspaper yesterday (13 November 2017) for a post as office manager in ABC company. You want an application form. You want them to reply quickly. Follow the plan:

•Put the date

•Open the letter

•Begin the letter and refer

•Give reasons

•Request action

•End the letter

•Close the letter

Task 3. You are Mrs Morris. A company sent you a letter on 13 February 2018. They wanted to know if you were going to the international marketing conference in London. Write a letter in reply and inform them that you cannot participate in a conference because you are very busy. Follow the plan:

•Put the date

•Open the letter

•Begin the letter

•Give bad news and say what you cannot do

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•Give reasons

•End the letter

•Close the letter

Task 4. You are Mr Rogers. You are a Sales Manager in ABC company.Alady telephoned you this morning. She wanted to know if her order No 345 had arrived. Write a letter in reply and inform her that her order has arrived. But you want her to collect it quickly. Follow the plan:

•Put the date

•Open the letter

•Begin the letter and refer

•Give good news

•Requesting action

•End the letter

•Close the letter

Unit 5. Apologizing. Requesting information

Apologizing.Nowweshoulddiscusshowtoapologyinabusiness letter. The point is that a successful apology can turn a negative experience into a positive one, an upset customer into a loyal one, and a bad reputation into a great one.

We must apologize for…

We apologize for…

We are extremely sorry for…

Notes:phrases.— you should use "-ing" form (gerund) after these

Example: We are extremely sorry for losing your letter.

You also can say "We are extremely sorry that…"

Example: We are extremely sorry that we lost your letter.

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You should also keep in mind that it is polite to give the reason for the problem (See Unit 4) and then apologize again at the end of your letter.

Please accept our apologies once again.

We hope that this has not caused you any inconvenience. With apologies once again.

Requesting information. This part is not absolutely new. In Unit 4 we have already discussed how to request some actions. So, you should pay attention to the following phrases:

Note: If you want specific information, say:

In particular, + one of the phrases "Requesting information".

Example: I would be grateful if you could give me some more information about the post. In particular, I would like to know the number of days’ holiday, the working hours and the starting salary.

Exercise 1. Apologizing and Requesting information.Translate into Russian.

1.I am truly sorry and very embarrassed about not finishing the report by the deadline.

2.We apologize for our late payment and hope you can work with us during this difficult time.

3.We really must apologise for the delay in delivering these cabinets.

4.I apologize for walking out in the middle of your presentation. I know it was disruptive, and I may have hurt your feelings.

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5.IapologizeformissingyourJanuary15deadline.Ourstudents returned to school on January 7, and I have been very busy with the new semester.

6.We would be grateful if you could send this information as soon as possible.

7.I am very sorry that you have not yet received my payment this month. I recently found an error in my account and did not want to send the payment until I was sure that check would not be returned.

8.We are sorry that we were unable to deliver your furniture yesterday. Because we have only two delivery people, we were left shorthanded when one of them became ill.

9.I would be grateful if you could send us your brochure and price list about your translation services.

10.Further to our telephone conversation yesterday, could you please send me a copy of your company’s Annual Report for the last two operating years?

Exercise 2. Apologizing. You have been passed these letters. What would you write in reply?Apologise and give a reason.

22 February 2017

Dear Sir

I am writing in connection with your advertisement in the Daily Observer newspaper for a post as shop assistant.

Please could you send me the application form?

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15 May 2017

Dear Sirs

Order 135

I am writing with reference to the above order for stationary.

It is now three months since we delivered the goods to you. We would be grateful if you could send us your payment without delay.

Yours faithfully

1.You wrote a letter to someone and they have not replied. You want to know if they received the letter.

2.A businessman is going to your country. He wants you to get a visa for him. You need all the details about his passport (his nationality, date of birth, where his passport was issued, and when it expires)

3.You want to know about the same businessman’s flight (flight number, date and time of arrival).

4.PR manager of ABC Electronics wrote a letter to CBA Electronics a week ago but they have hot replied. He wants to know if they received the letter.

5.You are invited to the international marketing conference in London. You want to know all the details about this conference (opening date, names of all participants, number of reports).

6.Mr White wants to know if your company organises holidays toAfrica.

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