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telephone

phone

a patent for the telephone

13. - .

GIVING NUMBERS.

Here's a phone number: 0171 222 3344 And here's how to say it:

"Oh-one-seven-one, triple two, double three, double four." OR

"Zero-one-seven-one, triple two, double three, double four." Pausing

When you say a seven digit number, separate the number into two blocks of three and four, pausing after each block.

Each digit is spoken separately, unless it's a double or triple. If the second part of the number was '5555', you'll probably find it easier to say 'double five – double five'.

14. % ! . , ! ' ! -

. ! & .

Caller 1: Hello, this is Jane.

Caller 2: Hello, this is Ken. May I speak to Andy?

Caller 1: I'm afraid Andy isn't in at the moment.

Caller 2: Could you take a message?

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Caller 1: Sure, just a moment let me get a pencil... OK.

Caller 2: Great. Can you tell Andy that we're meeting tomorrow at three o'clock.

Caller 1: OK ... three o'clock meeting with Ken. Does he know where the meeting is? Caller 2: Tell him we'll be meeting in the corner office downtown.

Caller 1: Yes, corner office downtown. Is there anything else?

Caller 2: I'll leave my telephone number just in case he doesn't have it.

Caller 1: OK, I'm ready.

Caller 2: Yes, my cell phone number is 439 908 7754.

Caller 1: That's 439 808 7754.

Caller 2: No, it's 439 908 7754.

Caller 1: Ah, sorry.

Caller 2: No problem. Thanks for your help.

Caller 1: I'll make sure Andy sees this as soon as he gets in tonight.

Caller 2: Thank you. Good bye.

15. : a/ the/ some/ any/ my/ your/ his.

1.Please leave a message after _________ tone.

2.He can reach me on ________ mobile.

3.I am available for interview at ______ time.

4.Sorry to phone you during ____________ lunch break.

5.Please leave ________ message after the tone.

6.Sorry to phone you at ________ end of the day.

7.Could you slow down ________ little, please?

8.I need to speak to someone about _______ mobile phone bill.

9.Okay. I’ve found _______ pen now. Please go ahead.

10.I’m afraid he’s on __________ lunch break.

16. % ! . , ! #'

!.

.

MAKING AN APPOINTMENT

Receptionist: Thank you for phoning Maple Dental Clinic. Sylvia (speaks, speaking, calls). How can I help you?

Thelma: Hi, Sylvia. (This be, It’s, I am) Thelma Woods calling. How are you today?

Receptionist: I'm fine Mrs. Woods. How are you?

Thelma: Well, actually, I have a bit of a sore tooth. I hope Dr. Morris will have some time to see me this week.

Receptionist: I’m (afraid, scared, worried) he's booked this week. I can put you in for 2 pm

52

next Tuesday. How does that sound?

Thelma: That would be great.

Receptionist: I'll have to give you the address of our new office.

Thelma: Oh, that's right, you moved.

Receptionist: Yes, we moved downtown. Do you have (a pen handy, the handy pen, the available pen)?

Thelma: Could you hold on a (buzz, moment, time) please. ...Okay, go ahead Sylvia.

Receptionist: Okay, we are at 723 Baltic Avenue. Suite 004.

Thelma: (If I could, Please can you, Would you mind) spelling that for me?

Receptionist: Sure. That's seven-twenty-three Baltic—B (for Bear, as if Brave, as in Bravo) A as in Alpha, L as in Lima, T as in tango, I as in India, and C as in Charlie. And it's suite zero zero four.

Thelma: Okay great. I'll see you on Tuesday then.

Receptionist: Okay. (Great for, Pleased to, Thanks for) calling. See you then.

Thelma:

Thanks. Bye.

17. #' # , ! .

1. ________________

Hey, George. It's Lisa calling.

2. ________________

Can I talk to your sister?

3. ________________

Alice speaking.

4. ________________

One moment please.

5. ________________

Can you call me back? I think we have a bad connection.

6. ________________

Hold on, please. I'll see if he is available.

7.

Your voice is ever so faint.

_________________________

8. I'm calling to invite you to the cinema.

_________________________

9.

May I speak to Mary, please?

__________________________

10. Sammy's not in. Who's this?

__________________________

18. % ! . . ( !

, # & .

1. Call up the Fine Arts Museum and ask about the admission days, hours and address.

4.You want to invite your friend to your birthday party. Call him/her up.

5.You want to speak to your friend. She/he is out. Leave a message.

6.You dialed a wrong number. Apologize.

Could I speak to_________, please?

He’s away on a business trip.

This is _____.

53

How are things?

Hi ____. I’m just calling to _____.

It’s ____ here from _____.

Can I speak to someone in _____.

Can you put me through to ______, please?

I keep on getting an engaged tone. I think he _____.

I am free on ________, if that is convenient to you.

He’s not available at the moment.

Hold on, I’ll just get a pen and paper.

Can you speak up please? It’s a bit noisy here.

Hold on a second while I get a pen.

Sorry, it’s a bad line.

Would you like to speak to ________ secretary instead?

Could you give me ___________ more details?

Thank you for calling.

Hello, this is ______ calling. Bye.

Speaking.

Is _____ in?

Hang on one second.

Could you please repeat that?

Would you mind spelling that for me?

Can you speak a little slower, please. My English isn't very strong.

Can you call me back? I think we have a bad connection.

I'm sorry, Lisa's not here at the moment. Can I ask who's calling?

I'll talk to you again soon. Bye.

My number is 222-3456.

19. .

TEXT

THE EARLY DAYS OF TELEPHONE

After Jerome K. Jerome

I think the telephone is really a good thing. All people say it is. But perhaps I don't know how to use it. I once lived in a room with a telephone and I must say it was a very hard life for me.

Suppose you want to see a man who lives near your house. You can put on your hat and go over to his house. But you look at the telephone. You think it is better to phone him before you go. You ring up many times, but you get no answer. You get very angry and sit down to write a letter to the Company. You want to ask why their girls don't answer you. But then you ring up once more and this time you get an answer. You shout:

"Why don't you answer? I have rung twenty times in the last half hour." (It is not quite so. You have rung only six times but you are very angry.) "I shall write to the Company. I cannot get an answer when I ring." You have finished. Now you wait for the answer. In some minutes it comes from very, very far away.

"What — what do you say? I can't hear what you say."

"I say I have rung twenty times and I cannot get any answer. I shall write about it to the Company."

"You want what? What number?"

"I don't ask any number. I say, 'Why don't you answer when I ring?'" "Eight hundred and what?"

54

You cannot repeat your question once more, so you say you want number four-five-seven-

six.

"Four-nine-seven-six?" says the girl. "No; four-five-seven-six."

"Did you say seven-six or six-seven?"

"Six-seven — no. I say seven-six, no — wait a minute. I don't know what I want now .. ." "Well, you must know," says the young lady. "I cannot wait here all the morning."

So you find the number in the book again, repeat it, and then she tells you that you are in connection. Then you stand waiting for some time.

"Are you there?" you cry many times, and then—oh, how glad you are! — you hear: "Yes; what is it?"

"Oh; are you four-five-seven-six?" "What? Who are you?" "Eight-one-nine, Jones." "Bones?"

"No, Jones. Are you four-five-seven-six?" "Yes; what is it?"

"Is Mr Williamson at home?" "Will I what — who are you?"

"Jones! Is Mr Williamson at home? Will-i-am-son!" "You are the son of what? I can't hear what you say."

When he understands that you wish to know if Williamson is at home he says — or so you think — "Will be at home all the morning."

So you take your hat and go to his house. "I've come to see Mr Williamson," you say.

"Very sorry, Sir," is the answer, "but he is not at home."

"Not at home? But you've just said to me over the telephone, 'He will be at home all the morning.'"

"No, it was: 'He will not be at home all the morning.'"

You go back to your room, sit down before the telephone and look at it. What can you do? Nothing.

20. .

1.Did the storyteller think the telephone was a good thing or did he think it made life harder?

2.What was it the storyteller wanted to write to the Company about?

3.Why did he have to look for the number in the book again?

4.What did the person at Williamson's house hear when the storyteller said over the phone 'Jones' and later 'Will-i-am-son'?

5.How did it happen that Jones went to Williamson's house and didn't find him at home?

6.Do you think the telephone in its early days was a convenience?

7.Is it a convenience now?

21. % ! . ! , ! #

! ' -. % . ( .

In my opinion – #

On the one hand –

On the other hand –

It goes without saying – !

All is well that ends well – ( &, &

That’s all there is to it – ( , .

55

UNIT 5. TEST YOUSELF

1. ' .

In recent years instant messaging has become a standard form of communication for many people. This communication technique is typically linked with many social networking websites. Short messaging service (SMS) is a form of instant __1__ that is available through most __2__ providers. The SMS __3__ is a special shorthand slang language that is used by the instant messaging community.

The SMS language is vast communication shorthand that contains hundreds of phrases. There are several online __4__ and directories that outline the complete list of these phrases. These dictionaries are freely available to individuals and provide the necessary information to correctly format SMS messages.

Most of the SMS language can be typed in fewer than six letters. This makes it easier to enter __5__ on a cell phone. Much of the format is based on the first letter of each __6__ within a phrase, but some words are also represented with numbers. An example of a simple text message is OBE, which stands for overcome by events. The number 411 is the number shorthand for information.

Text messaging has become a dangerous __7__ for drivers because many people are manipulating the SMS language while they drive. Many states have passed __8__ prohibiting text messaging while operating a motor vehicle. This is typically considered reckless driving and should be avoided.

problem, language, cell phone, message, information, dictionaries, laws, word

2..

1.SMS writing.

2.SMS sending.

3.The SMS language.

4.The role of SMS in modern communication.

3., # # , (true and false).

1.The SMS language is communication shorthand that contains a limited number of standard phrases.

2.Everybody can find this list of phrases in any dictionary.

3.The SMS format is based on the first letter of each word within a phrase.

4.Almost all words are represented with numbers.

5.Text messaging has become a dangerous problem for ladies having long nails.

4.% & .

1.The exchange of thoughts, messages, or information, as by speech, signals, writing, or behaviour.

56

2.Existing as an essential constituent or characteristic.

3.Impossible to avoid.

4.Worthy of belief, as because of faithfulness to an original.

5.The actions or reactions of a person in response to external or internal actions.

6.To involve.

7.Existing or occurring between individuals.

Hidden vertical word: a usually short communication transmitted by words, signals, or other means from one person, or group to another.

c )

i)

t)

b)

e)

i )

5. Telephone Quiz.

1. When you pick up the phone to call someone you hear a ____

a)ringer

b)dial tone

c)receiver

2.If I'm not home leave a message on my _______ machine. a) directory

b) answering c) dial

3.Sally must be talking to her mom because I have been getting a ______ for two hours. a) answer

b) chat

c) busy signal

4.I never answer my _______ while I'm driving.

57

a)cordless

b)cell phone

c)pay phone

5. Mark always turns his _______ off when he is studying.

a)ringer

b)other line

c)call display

6.I'm busy right now. Can you _______ later. a) hang up

b) call back c) answer

7.You have to _______ “0” for the operator. a) telephone

b) hang up c) dial

8.I have a ________ so I can do the dishes and chat at the same time. a) receiver

b) busy signal

c) cordless telephone

9.You will need a quarter or a phone card if you want to use the ________ . a) cell phone

b) pay phone c) pager

10.I know it was my boyfriend who called because I have _________.

a)dial tone

b)call display

c)directory

GLOSSARY

1. behaviour – ,

learned ~s - behave – , $;

~ (well, badly) - $ ), ; behave yourself – )!

2. communication – $ , , !'

areas of ~ - #

computer-mediated-communication – , $ -

interpersonal ~ - & means of ~ -

non-verbal ~ - $

~ system - # conduct ~ - $ $,

58

be engaged in ~ - $ miscommunication – , communicate – $, $;

~to smb – $ - ;

~with smb – $ - ;

~by telephone – $ #

communicative – 1) $ ", "; 2) ", " ~ act –

3. implication - ,

by ~ -

implicate – $ ( ), $

4.intent 1) , $ , 2) ,

unintentionally -

5.interaction – ,

face to face ~ - ( )

group ~ – )

interactive – " ", "

6. interpretation 1) , !"; 2) ( )

interpret 1) $, $; 2) $ , &

7.invention – !,

inventor – $ invent – $, $

8.medium , !,

~ of communication –

mass media – " #

9.message – !',

leave a ~ – $ ( #) receive a ~ – $

send a ~ – $

instant messaging – $ "

short messaging service (SMS) – # , #

10. reflection 1) &, ; 2) !, !; 3) ,

reflections (pl) – , &,

collection of old saws, proverbs and reflections – , "

reflect – $ &, & $

reflect on (upon) – 1) )$, $; 2) $ $, $

59

MODULE 3

CROSS-CULTURAL COMMUNICATION

UNIT 1. TDADITIONS AND CELEBRATIONS

Remember about the dates!

When writing you should be careful with dates. In British English they write the day first, but in American English, they write the month first. This means that 12.06.2012 is the twelfth of June in Britain, but in the United States it is the sixth of December. So, it’s better to write the date like this 12 June 2012 to avoid misunderstanding. Remember to use a capital letter for the month.

1., & #' .

1.6.11.08 (UK)

2.09.07.06 (US)

3.21.01.07

4.04.08.02 (US)

5.12.12. 2009

6.23.03. 2011

2.$ . (, -

#. !$ .

60