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ters from the airport.

You have got one hour with Mr. Hales. Then you leave to get to the hotel for the conference. You’ll need to go across the country. AVIS have either a Range Rover or Jeep Grand Cherokee, whichever you prefer. Don’t forget that you’ll need to carry your passport and international driving license all the time.

The hotel is the Lodge. It’s in the middle of the forest, twenty miles from the nearest town, and has five stars. All the rooms (including the meeting room) have been booked for the whole week.

Best wishes,

Robert

UNIT 6. BUSINESS LETTERS

1.% ! . ! .

1.What types of business correspondence do you know?

2.What is more popular now: a letter or an email? Why do you think so?

3.Business letters are often called “snail mail” Can you guess why?

4.When do you think it is necessary to write a letter instead of email?

5.What types of letters do you know?

2., 1.

TEXT

BUSINESS LETTERS

Correspondence on paper has reduced a lot in recent years with the introduction of email. However, formal business letters are still used as they leave a written record which can be kept for reference. Business letters can be written in different situations: to apply for a job, to inquire information, to complain, to request actions, to propose a service, etc. There are the most common types of business letters:

•Acknowledgement Letter: This type of letter is written when you want to acknowledge someone for their help or support when you were in trouble. The letter can be used to just say thank you for something you have received, which is of great help to you.

•Apology Letter: An apology letter is written for a failure in delivering the desired results. If the person has taken up a task and he fails to meet the target then he apologizes and asks for an opportunity to improve the situation.

•Complaint Letter: A complaint letter is written to show that an error has occurred and that it must be corrected as soon as possible. The letter can be used as a document that is used for warning the reader.

•Inquiry Letter: The letter of inquiry is written to inquire about a product or service. If you have ordered a product and have not received it then you can write a letter to inquire when you can get it.

•Order Letter: This letter is used for ordering products. This letter can serve as a legal document to show the transaction between the customer and the vendor.

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•Letter of Recommendation: This type of letter is written to recommend a person for a job position. The letter states the positive aspects of the applicant's personality and how he/she would be an asset for the organization. Letter of recommendation is even used for promoting a person inside the organization.

To write a successful business letter you need to use the right tone and to communicate your

message to the reader using straightforward language. The way a letter is written reveals a lot about the person who is writing it and it also sends a message about the organization he or she works for. So it’s very important to make sure that the information, layout, style and spelling are all correct before you send it.

Layout

When writing a business letter you should follow the standard format. The following components are obligatory for every business letter:

•Letterhead/address (without a name) of the writer

•Name and address of the recipient

•Date

•Opening statement

•Subject heading

•Body of the letter

•Closing

•Signature

•Name and job title of the writer

Language style

Business letters are usually quite formal in style. A conversational style is not appropriate, so you should avoid contractions, emoticons, colloquial words. You should also avoid writing sentences that are too long and that include complicated or unnecessary language. A straightforward letter will get your message across more effectively than a long wordy one. There are certain conventions concerning correct way to address people and to close your letter.

Opening

Letters always start with Dear… followed by the correct form of address. If the letter is going to someone whose name you don’t know, it starts with Dear Sir, or Dear Madam, or Dear Sir or Madam. But if you do know the name, then you can begin with Dear Mr/Ms Ingram.

Closing

Letters are usually closed in standard ways. At the end of your letter you should include a short sentence like I look forward to hearing from you or Please do not hesitate to contact me if you need further information. Below that, you should put a closing phrase: Yours sincerely (for formal letters beginning with Dear and the name of the recipient), Yours faithfully (for formal letters beginning with Dear Sir or Madam), Yours truly, Best regard, Best wishes (for less formal letters).

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•Body of the letter

•Signature

•Address of the writer

•Name and job title of the writer

•Closing

•Date

•Opening statement

•Subject heading

•Name and address of the recipient

•Signature

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b.Ms. Susan Benton Office Manager Island World Holidays 643 Highway street New York 120012

c.27 February 2012

d.Dear Ms. Benton

e.Our agreement

f.I am writing to thank you for visiting us in London so that we could discuss the details of our agreement on travel by our clients to New York. I think we covered all the points that we needed to talk about in order to reach a deal. I have asked our lawyers to draw up a contract for an agreement between our two companies.

Please find enclosed two copies of the contract. Please could you sign one copy and send it back to me by courier?

As agreed the first clients will be travelling to New York in a year, so we must work on the details of the tours that they will go on.

If this agreement is successful, we look forward to doing more business with you.

g.Yours sincerely

h.M.Lindel

j.Margaret Lindel

Sales Director, Adventure Travel Ltd.

4.C #' .

1.Margaret doesn’t know the name of the person she is writing to.

2.Margaret and Susan still have to work on the details of the tour.

3.Margaret asked the lawyers to draft a contract.

4.Margaret asked Susan to send the contract back by post.

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5.Margaret hopes to work with Susan on other projects.

6.Margaret had met Susan in New York before she wrote this letter.

7.Margaret tells Susan for the first time that the customers will start going to New York in a year.

8.Margaret uses abbreviations, emoticons and contractions in her letter.

9.Margaret uses informal closing to finish her letter.

10.We don’t know what position Margaret takes in her company.

5..

top (3), bottom, right, left (3), after (2), under (4)

1.The address of the sender (the person who is writing a letter) is at the ___________, on the

___________.

2.The name and address of the addressee (the person you are writing to) is at the __________, on the __________.

3.The date is at the __________, on the ___________, ___________ the address.

4.The subject heading is _________ Dear…

5.The paragraphs start at the __________ margin. Between the paragraphs there is a space.

6.The signature is _________ Yours …

7.The name and the title of the sender is at the ___________, ___________ the signature.

8.There is no punctuation in the addresses or ________ Dear … or ____________ Yours faithfully/sincerely.

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English Language School 31 Castle Street Scotland 567 132 Tel. +44 567 965 0319

Fax. +44 567 965 0319 Email. info@englishcentre.com

Ms. Helen Zeltsberg Daybackstr. 435 560278 Frankfurt Germany

21 May 2012

Dear Ms. Zeltsberg

English Language course

Thank you for your letter enquiring about courses in British culture and language. I am pleased to tell you that we will be offering such a course in our Summer School Programme.

The course will be taught by Professor Taylor, who has recently published a book entitled “Peculiarities of Britain”, which has been highly praised by reviewers.

The course is suitable for everyone interested in British culture and the English language. It will cover a large range of topics concerning British life, customs and attitudes. The course will include such topics as the Press and Mass Media, Education, the British Humour, the British Film Industry and many others. There will be a number of guest speakers, which will give their presentations. Two excursions will be arranged to the Scottish Parliament and Edinburgh Castle.

As you can see from the enclosed brochure, the course begins on July 1 and ends on 26 June with a farewell dinner.

We look forward to seeing you at the beginning of the course. If you need any further information, please do not hesitate to contact us.

Yours sincerely

Linda Longfellow

Linda Longfellow

Senior Manager, English Language Summer School

2. ; 0. , -; & . .

H: I have just received a letter from English Language Summer School. I’d like to attend the course. I think it must be interesting.

L: Yes, I’ve read the brochure too. I must say, I like the topics they are covering. Professor Taylor is good. I’ve seen him giving lectures in London; he’s well worth listening to. I’ve seen his book in a store the other day, it looks rather interesting. Why don’t you read it before the course begins?

H: Good idea, I’ll do it. But Louse, there are some points in the letter which are not completely clear to me.

L: Which ones?

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H: Well, for one thing, I’d like to know what sort of people will attend the course. I mean, are they teachers or students, young or old? And where do they come from mainly? I don’t want to spend the time with a group from Germany. I’d prefer an international group, so I could practise my English.

L: Mmm, I can understand that. Why don’t you check? Also, have you thought about accommodation? I noticed there was a little about family-stay possibilities in the brochure, but not much else. What about accommodation in student hostel? It’s often cheaper and a lot better than living in a family.

H: Ok, I’ll check that too when I write to Linda Longfellow. You know, I don’t see anything about methods of payment for the course. The prices are all there, but nothing about how to pay. I’d like to pay by credit card if possible, when I arrive. I hope they accept them.

L: I’m sure they will. Another thing – when you write, why don’t you find out how the course will be organized? I mean, what methods will they use? Will it just be lectures, or will you have to make presentations, individually or in groups? And, erm… will there be a lot of discussion, videos, films, that sort of things? I don’t think you can get very much from just lectures.

H: Good point. One more thing – do you think I’ll get a certificate or something if I complete this course? That’d be useful. And are there any examinations? Oral or in writing? Actually, there are a lot of questions I need to ask.

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UNIT 7. TEST YOUSELF

1..

1.to put off a meeting

2.to put somebody through to the Marketing Department

3.to meet the deadline

4.to pay cash

5.to take the minutes

6.to attend a meeting

7.to get feedback from the participants of the meeting

8.to prevent digressions

9.to get down to business

10.to dial an extension number

2.+ , - #' .

1.Remember to use the spell check in the future!

2.I want to speak with you in private!

3.Where can I plug this mobile in?

4.Check these figures again!

5.How does this computer work?

6.What’s the phone code for Greece?

7.You will have to work overtime this week.

3.( ! !. -

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