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Exercise 2

Listen to the following conversation between Christopher Thorn and Mr. Roberts. Look at their remarks given below at random. Put them in the order they appear in the Unit. Supply the remarks with the names of their authors. Fill in the grid below.

A …

May I ask who you are and what your business is up here?

B …

Ah, how do you do. My name is Thorn, I work for Harper & Grant.

C …

Good morning. Nice morning for a country drive, isn't it? Oh, what a mess that lorry's in.

D …

Oh, yes, your firm is making the claim.

E …

My name is Roberts. I represent Brown & Johnson, Insurance Adjusters. I've been asked to investigate the damage to the load which this lorry was carrying.

F …

Well, I might ask you the same question.

1.

2.

3.

4.

5.

6.

Exercise 3

Listen again and see how the conversation between Christopher Thorn and Mr. Roberts progressed. Try to complete the gaps, using no more than three words in each case.

Christopher Thorn:

Well, let's … . I was warned that … might have jammed.

Mr. Roberts:

I don't think … are too badly damaged. I think it … to salvage the lot. These dents could … knocked out, and these desks … .

Christopher: Thorn:

Oh, I don't think … , Mr. Roberts. Look …, it's … . We'd never be able … . And … . Look at them! They must have been … for some time. They … to be stripped down and … .

Mr. Roberts:

H'm, well, I think I might recommend ... . Hello! What's this …?

Christopher Thorn:

I should think it used … on the windscreen; it's come unstuck … and ... What does it say?

Mr. Roberts:

“Drivers … it is a serious offence … , as agreed with the General Workers' Union, to … in this vehicle to any person not … of Andersons Transport Company.” You realise …?

Christopher Thorn:

Sorry, no, I don't.

Mr. Roberts:

Didn't the driver … that he … to this man …?

Christopher Thorn:

Yes, I believe he did. But I don't see ...

Mr. Roberts:

I think … will find, Mr. Thorn, that Andersons, …, should be held responsible … to their customers' goods in transit if … is caused … on the part … . Of course, it will depend … your firm has …, but I don't think … need be liable at all.

Exercise 4

Match each of the phrases on the left with an appropriate explanation on the right. Five of the phrases have more than one explanation. Fill in the grid below.

1.

insurance

a.

agreement that in return for regular small payments, a company will pay compensation for loss, damage, injury, death

2.

insurance claim

b.

independent firm who asses the damage to property

3.

insurance premium

c.

person who calculates losses for an insurance company

4.

depreciation

d.

policy which covers all possible normal dangers with the exception of war, Act of God, etc.

5.

underwriters

e.

person who is insured by an insurance company

6.

adjusters

f.

rate payable for an insurance policy

7.

all-risks policy

g.

system of protection against loss in which a number of individuals agree to pay certain sums for a guarantee that they will be compensated for any specified loss by fire, accident, death, etc.

8.

policy holder

h.

person or agent who underwrites insurance

9.

take out a policy

i.

reduction in value, writing down the capital value of an asset over a period of time in a company’s accounts

10.

premium

j.

sign the contract for an insurance and start paying the premiums

k.

insurance which covers all risks

l.

asking an insurance company to pay compensation for damage

m.

people who take the risks of insurance; if there are no claims they make a profit; if there are a large number of claims , they make a loss.

n.

decrease of value of property through wear, deterioration or going out of use

o.

payment made by the insured person to the users

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

A, …

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