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Exercise 5

Match the phrases on the left with an appropriate explanation on the right. Fill in the grid below.

1.

productivity

A

the detailed study of manual, or semi-manual, work, so that non-essential work can be eliminated and operations carried out with maximum efficiency

2.

work study

B

a bonus plan. An incentive is offered to encourage employees to work harder, and more efficiently.

3.

Critical Path Analysis (C.P.A.)

C

someone who examines something in detail, (an employee of the firm of consultants who investigates the different jobs done by different workers)

4.

consultants

D

method of planning the undertaking of a complex project in a logical way, by analysing the project into its component parts, and recording them on a diagram which is then used for planning and controlling the activities which carry the project to completion

5.

operator

E

to pay a workman according to the work done, not by the time taken to do it

6.

a sample study

F

here, another word for a worker, particularly someone who operates a machine

7.

investigator

G

the rate at which goods are produced

8.

A survey

H

professional business experts who, for a fee, advise clients on aspects of their business. (In this case the firm are specialists in Organisation and Methods)

9.

incentive payments scheme

I

a plan for giving extra money to workers in certain circumstances. In this case they will receive a bonus if their production rises.

10.

to pay piece rates

J

an analysis covering all aspects of a subject. It can apply to the actual work of investigation or the final written report.

11.

a bonus scheme

K

an investigation of a specimen, a part of something which shows what the whole is like

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

Post-listening

  1. Consider the following points. Share your ideas with a partner or a small group. Be prepared to explain your answers to the class.

    1. Why is John Martin amazed to see the group of consultants in the firm?

    2. What made H.G. call in a firm, who are consultants in work study techniques ?

    3. What can Mr. Scott and his consultants do for Harper & Grant Ltd.?

    4. In what way does Advertising Manager have a hand in inviting consultants?

    5. What were the steps H.G. hadn’t bargained for and why do these steps make him annoyed?

  2. Recount the situation as if you were John Martin. Say what you think your firm needs as far as management is concerned.

  3. Suppose you are Peter Wiles.What makes you think that workers might dislike investigators and interfere with their work?

  4. Render the situation as if you were Joanna Harvey.

  5. Act out a conversation between

    1. Peter Wiles and Hector Grant about the results of the work study survey and the necessity of changes in the firm;

    2. Peter Wiles and John Martin after the departure of the consultants

Unit 10

The Pension Fund Meeting

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