- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
2 General quality management is based on the following basic provisions:
- quality cannot be provided by check, that is by means of function of technical control; it has to be put in a product, and from the first stages of its conceptual development;
- only 15-20% of the problems connected with quality of production arise because of direct performers of productions, and 80-85% - because of administrative systems, responsibility for which functioning is born by the top management; the solution of these problems demands purposeful adjustment, but not "fire measures";
- quality of production is formed in the course of all production economic activity of the enterprise and can be provided only in case all personnel takes in it part with a due measure of responsibility; control of subjects is more effective, than it is more focused on control of processes, but not production. - creation of a cult of the consumer which consists in consecutive, persistent work on studying of inquiries of clients;
- the organization of work on improvement of quality of production at all stages of a production cycle and especially - at a stage of the production; establishment of long-term partnership with suppliers for improvement of quality of components and decrease in costs of production;
- product quality control is considered in continuous interrelation with quality working and quality of his life; according to it firms purposefully are engaged in preparation and education of shots; each company creates the system of preparation and personnel training; thus quality management is considered as process which kernel is quality of production;
- realization of the principle of participation of all personnel in a control system of quality; each worker - from the worker to the head - has to take active part in this work;
- maximum use of intellectual potential of all workers, including workers; it is expressed in the organization of activity of circles of quality; a main objective of such circles is the collective analysis of a situation on a concrete site of production and development of suggestions for improvement of quality and to increase of productivity; the important purpose of creation of such circles is also acquisition by their members of new knowledge;
- organization of an effective educational system and training of all categories of workers in the advanced methods of creation, production and effective use of high-quality production; broad development of constantly operating system of quality promotion of production, carrying out months of quality and conferences for masters and foremen; state regulation of improvement of quality of production; control from the state of quality, including behind quality of the exported production which surely passes certification;
- widespread introduction in production of the high-automated technological processes;
- exclusively serious and attentive relation to the organization of work on a workplace based on realization of the principle 5 "C" called on the first letters of Japanese words: "seyr" - organization; "сейтон" - neatness; "сеисо" - purity; to "seikeets" - cleanliness; to "seysuka" - discipline; in particular, maintenance of purity is a duty not only the special personnel, but also all workers and masters; is not something unusual the show of the master sweeping a floor; the clean floor in shop is important not only for improvement of quality of production, but also for improvement of labor morals;
- inclusion in duties of workers of preventive maintenance of the equipment at which they work;
- strict observance of 2-week production plans;
- use of systems Kanbang and "precisely in time";
- providing the right to workers at control of quality to bring the remarks to any level of the administration;
- use at quality management of decentralization in combination with centralization (for example, through creation of corporate committees of quality), etc.