- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
5 Criteria of productivity of process
Criteria for measurement of efficiency and productivity of process are given in table 3
Table 3 Criteria of productivity of process "Internal audit"
Process purposes |
Criteria of productivity of process |
Definition compliance of quality management system to the planned actions, requirements of ST RK ISO 9001:2009, requirements of the Consumer, and also to requirements of the enterprise. Assessment of efficiency of introduction and support of quality management system, identification of possibility of improvement of QMS |
1) Number of the booked internal audits 2) Number of the involved procedures and processes of QMS in the checked organization. 2) Amount of the revealed discrepancies 3) Quantity of the carried-out correcting and/or precautionary measures 4) Number of the realized correcting and/or precautionary actions 5) Quantity of the identified areas for improvement of QMS |
Methods of monitoring and management of process
1 Planning of internal audit.
2 Distribution of works on auditors taking into account competence, experience, and also ensuring independence of the booked audits.
3 Attraction in necessary cases of technical experts, observers, trainees for training of additional auditors, and also for audit procedure demonstration.
4 Report of the representative of a quality manual to the top management.
5 Operational meeting.
6 Ethics and self-checking of the auditor.
7 Studying of requirements of ST RK ISO 9001:2009.
8 Studying and analysis of documentation of QMS.
9 Preparation for audit.
10 Direct carrying out audit.
11 Interview.
12 Supervision on workplaces.
13 Control from the representative of the management.
14 Verification of the carried-out correcting measures and/or precautionary measures.
15 Consideration and approval of the schedule of carrying out audit by the top management.
16 Internal audit (according to the plan of audit).
17 External audit (according to the plan of audit).
18 Preparation of the report on audit.
19 Increase of competence of auditors by studying of special literature on methods of carrying out audits, continuous professional development and regular participation in audits.
20 Systematic analysis of the booked audits.
21 Certification of auditors according to the plan of certification of the enterprise.
The identified risks and measures for their exception
The main problems in the organization and implementation of process able to arise under certain conditions and offers on their decision depending on their origin are provided in tables 4 and 5
Table 4 "Internal" risks of process
The identified risks of process |
Measures for an exception (prevention) of risks |
1 Lack of experience of carrying out audit |
Carrying out trainings with auditors during preparation for audit |
2 Possible conflicts during internal audit |
Training of auditors in methods of carrying out audits and explanation of the principles of audit |
Table 5 "External" risks of process
The identified risks of process |
Measures for an exception (prevention) of risks |
1 The claim from the Consumer |
Planning of unplanned internal audits |
2 Discrepancies found during certified and supervising audits. |
Planning of unplanned internal audits |