- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
4.3.1 Control leaves
Control leaf - the paper form on which in advance printed controlled parameters was it is possible it was possible to write down easily and precisely data of measurements. Its main appointment is double:
1) to facilitate data collection process;
2) automatically to order data for simplification of their further use.
Collecting and data recording at first sight seem easy business, actually it is quite difficult. Usually than more people process data, that a high probability of emergence of mistakes in the course of record. Therefore the control leaf on which it is possible to bring data with the help of marks or simple symbols and kotoryy1 allows to order automatically data without their subsequent copying by hand, - good means of data recording. It is given examples below.
Example.
Control leaf for registration of distribution of the measured parameter during production. Let's assume that we want to reveal change in razmakha of some detail which is exposed to machining, and the size specified in the drawing - 8,300±0,008. For receiving distribution of values of this indicator during process histograms are usually used. On the basis of the histogram average value and dispersion is calculated, it is investigated as well a distribution curve form. To construct the histogram, it is necessary to spend a lot of work for collecting a large number of data and for representation of frequency distribution in a graphic form. It is simpler to classify data at the time of collecting. In fig. 2.1 the form which can be prepared for this purpose in advance is shown. Every time when is made measurement, in the corresponding cage the cross is put, so hundred the histogram is ready to the end of measurements. If it is necessary to make stratification with use of one control leaf, it is better to take pencils of different color that a difference it was shown visually for marks.
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Deviation |
Measurements |
frequency |
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8.300 |
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Итого |
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- access field Border (according to the drawing)
Figure 2.1 the Control leaf for registration of distribution of parameter during production
Example.
Control leaf for registration of types of defects. In fig. 2.2 the control leaf used in the course of acceptance control of one stamped plastic detail is shown. Every time when the controller finds defect, it does in it a mark. At the end of the working day it can quickly count number and a kind of the found defects.
Simply the knowledge number of defects does not allow to make the decision on the correcting measures but if the leaf similar to it is used, it can give important information for process improvement as shows, what types of defects meet often, and what - no.
Using a similar control leaf, it is impossible to make then stratification of data, having broken them, for example, into morning and evening changes as it was possible in a case with the leaf presented in fig. 2.1. Therefore if stratification is necessary, when developing the form it needs to be provided in advance.
It is also necessary to provide how to register data in case the product contains two defects, and it is necessary to give instructions to people who mark products. In the case presented in fig. 2.2 defective were 42 products from 1525, but total number of the found defects - 62 as contained in some products on two or several defects.
Checklist
Product name
Дата:
Производственная операция, приемочный контроль
Участок
Тип дефекта: царапина, пропуск операции, трещина , неправильная обработка
Фамилия контролера
Общее число проконтролированных изделий: 1525
Номер партии
Применения по всем проконтролированным изделиям
Номер заказа
Тип дефекта |
Результат контроля |
Итоги по типам дефектов |
Поверхностные царапины |
/ |
17 |
Трещины |
//// //// / |
11 |
Пропуск операции |
//// //// //// //// //// / |
26 |
Неправильное исполнение операции |
/// |
3 |
Другие |
//// |
6 |
Итого |
62 |
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Общее число забракованных деталей |
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42 |
Figure 2.2 control leaf of types of defects

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