- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
3 Requirements to resources
The resources demanded for successful performance of stages of works, process of the project in general are given in the table
Table 1 - The demanded resources for process realization "Internal audit"
Types of resources |
Quantity |
Note |
Human resources: - internal auditors |
4 |
In process of development of system, expansion of amount of works the number of internal auditors is specified |
Infrastructure: - buildings, rooms; - computer personal; - printer; - copier; - fax; - e-mail; - internet |
- |
Requirements to buildings and rooms it is described for century of PK-01 |
Conditions of the production environment |
- |
it is described in PK-01 |
Information, all documents (entrance and output) |
- |
it is described for century of the appendix B, B |
Method of performance of work, normative documents |
- |
ST RK ISO 9001:2009, documents on QMS |
4 Auditors have to be guided by the following principles:
a) ethic behavior |
professionalism basis |
The trust, honesty, confidentiality and politeness are a condition of carrying out audit; |
b) impartiality |
The obligation to report truthfully and precisely |
supervision of audit, the conclusion by results of audit and record reflect truthfully and precisely activities for audit. The essential hindrances revealed during audit and also unresolved problems or disagreements between group of auditors and the checked organization are reflected in Reports; |
c) professional diligence |
Manifestation of accuracy and common sense when carrying out audit |
auditors show professional diligence according to importance of the carried-out task and trust on them the customer of audit and other interested parties. Existence of necessary competence is an important factor; |
e) independence |
Basis of impartiality and objectivity by results of audit |
auditors are independent of the checked activity and are free from prejudices and the conflict of interests. Auditors rely on objective judgments during all process of audit for the purpose of providing that at the heart of supervision and the conclusions by results of audit there is only evidence of audit; |
e) approach on the basis of the facts |
Rational method for achievement of the reliable and reproduced conclusions of audit at systematic process of audit |
the evidence of audit is checked. It is based on selections of available information as audit is carried out during the limited period of time and limited resources. Use of the corresponding selections is closely connected with reliability which has to be present at the conclusions by results of audit. |
Ensuring competence of internal auditors:
- internal auditors take courses according to the program of internal auditors;
- internal auditors participate during the developing, approbation and introduction of the procedures and processes issued in the form of firm standards;
- the representative of a quality manual provide training with internal auditors;
- internal auditors have to study and know requirements of ST RK ISO 9001:2009;
- internal auditors owe the nobility Politika and the purposes in area of quality of the organization;
- internal auditors have to study and know requirements of processes of Quality management system;
Requirements to internal auditors:
a) should not be the staff of the checked division and should not participate in the checked process of QMS;
b) should not bear responsibility for the checked sphere of activity;
c) to have idea of specifics of the checked processes;
d) to know fundamental normative documents of QMS of the enterprise, methods of the organization of carrying out internal audits;
e) to be able to work with documents, to analyze results of check.