- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
Appendix n
(obligatory)
Tasks to internal auditors of QMS ANT Group of Companies LLP
Form 06I code
Record code by ISO 9001: 6.2.2, 8.2.2
Software |
Questions on internal audit |
Comment |
Note |
1 |
2 |
3 |
4 |
1 |
In what essence of Policy in the field of quality? |
RK-01, the section - policy. |
|
2 |
Where about it it is told? |
RK-01, the section - policy |
|
3 |
In what essence of the Purposes in area of quality of the organization? |
RK-01, the section - the purposes |
|
4 |
Where about it it is told? |
RK-01, the section - the purposes |
|
5 |
In what essence of the purposes in area of quality of your division? |
The provision on division (software) issued according to appendix A to P-10. |
|
6 |
In what kinds of activity your department is engaged? |
P-10, regulations on divisions |
|
7 |
What document regulated activity of your division? |
П - regulations on divisions |
|
8 |
In what your duty consists? |
P-10, appendix D |
|
9 |
What document regulated your duties and the rights? |
P-10, the appendix D (duty regulations on each expert) |
|
10 |
What your role in Quality management system? |
Watch policy in the field of quality, table 4.3 in P-08 |
|
11 |
Where about it it is told? |
Watch the official instruction section of quality |
|
1 |
2 |
3 |
4 |
12 |
On what project, the contract you work? |
To find out the name of the project. |
|
13 |
What records on quality on the project you keep? |
Watch all annexes to P-08. |
|
14 |
What stage of implementation of the project? |
To find out a project stage (the beginning, the middle, the end, closer to the end i.t.d.) |
|
15 |
From whom receive a task? |
|
|
16 |
Who estimates your work? |
|
|
17 |
Show your production. |
|
|
18 |
Show the list of documentation of division |
Regulations on divisions, duty regulations, tasks to divisions, information on QMS, annex to P-10 |
|
19 |
What order of registration of a leaf of the revealed discrepancies? |
appendix M, P-08. |
|
20 |
What processes of QMS you apply? |
|
|
21 |
Whether there is a schedule of performance of work? |
To check registration according to the I, P-08 appendix |
|
22 |
Whether there is a Task to divisions and performers? |
K, P-08 appendix |
|
23 |
Whether there is a target plan of quality? |
The appendix Zh to P-08 (on each project) |
|
24 |
In what essence of the analysis of the contract? |
Appendix E to P-08 |
|
1 |
2 |
3 |
4 |
25 |
How identification and traceability of the project is provided? |
Standard references, bibliography, title page, appendix F to P-08 |
|
26 |
How the property of the consumer copes? |
4.11 to P-08, the appendix E. |
|
27 |
To find out who needs a working copy of documentation of QMS? |
Instructions to auditors: To show samples of the approved stamps |
|
28 |
Who has the right to copy and distribute documentation of QMS? |
|
|
29 |
What methods of monitoring and management are applied? |
To study 4.8 to P-08 |
|
30 |
Where criteria of audit are formulated? |
ST RK ISO 9001, RK-01 and others P |
|
31 |
How the archive of projects copes (firm copies, in electronic form)? |
Archive |
|
Appendix P
(obligatory)