- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
Appendix m
Form 11M
Record code by ISO 9001:
7.4.3, 8.2.2, 8.3
Leaf of the revealed discrepancies No. ____
Discrepancy in production process of QMS
In activity of department of "XXX" the following discrepancies are found:
In department of XXX there is no the approved Provision on division.
In department of XXX there are no the approved duty regulations on the staff of department.
Certain staff of department is not familiar with Policy and the purposes in area of quality of ANT Group of Companies LLP
Performance of work on projects is carried out with derogation from the approved QMS forms.
There are no Tasks to performers.
________________________________________________________________________
________________________________________________________________________________________________________________________________________________
It is revealed: for the first time time Date repeats:
Revealed discrepancy аудитор:___________________________________
(position, First Name, Middle Initial, Last Name, signature)
Analysis of discrepancy
Being of discrepancy:
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Possible reasons of discrepancies:
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________Установленные discrepancy reasons:
Insufficient training of specialists of department in procedures and processes of QMS.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Responsible for the analysis of discrepancy:
Head of department :__________________________________________________
(position, First Name, Middle Initial, Last Name, date, signature)
Need of acceptance of correction and development of the correcting and/or precautionary measures (it is described century the note):
For elimination of the specified discrepancies it is required
Correction ______ the Correcting measures _____ Precautionary measures ________________________________________________________________________
Revealed discrepancy: __________________________________________
(position, Full Name, signature)
Auditor: __________________________________________________________
(position, First Name, Middle Initial, Last Name, signature)
Development of the correcting and/or precautionary measures for a discrepancy exception
Responsible for development of the correcting measures:
__________________________________________________________________
(position, First Name, Middle Initial, Last Name, signature)
The correcting and/or precautionary measures are developed "____" __________ 200_ g.
No. of a payment order |
Measures |
Date of realization |
The responsible |
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|
|
Plan |
Fact |
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To carry out an assessment of productivity of the correcting and/or precautionary measures:
with __________ on _________
Responsible for realization of the correcting and/or precautionary measures:
________________________________________________________________________
(position, First Name, Middle Initial, Last Name, signature)
The taken correcting and/or precautionary measures are recognized: productive not productive (unnecessary to delete)
Assessment of efficiency it is carried out:
Auditor ______________________________________________________________________
(position, First Name, Middle Initial, Last Name, date, signature)