- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
I claim:
President of JSC Personal
Computer Yuzhpolimetall
________________ F.I.O.
"_____" _____________ 201__.
Policy and purposes in area of quality of LLP «HILL Corporation»
The policy of LLP «HILL Corporation» in the field of quality is an integral part of the general policy of the management and all staff of the enterprise which strategic line consists in continuous improvement of control, increases and supports of quality of all let-out types of production and the rendered services, for the purpose of ensuring competitiveness and expansion of production.
In view of those sections ISO - 9000, belonging to metallurgical industry and which can be applied to LLP «HILL Corporation», intends to strengthen and expand the concept of quality so that as much as possible fully to meet the needs and requirements of clients. This approach admits absolutely necessary for achievement of successful and long-term results.
Thus, LLP «HILL Corporation», as the fundamental purpose, means continuous improvement of quality of the production and services by means of the thought-over involvement in this process of all personnel of the enterprise.
Now we let out production conforming to requirements of state standard specifications, TU and other specifications and technical documentation. Introduction of quality management system, its functioning at our enterprise will create at our consumers (real and potential) big confidence that the delivered production will conform to the established requirements.
Our policy in the field of quality is production completely satisfying to expectations of our consumers. For this purpose it is necessary that each employee of the enterprise was responsible for quality and each worker participated in improvement of quality and productivity when releasing our production.
Fundamental principle of activity of our enterprise: quality above all.
For achievement of this purpose at our enterprise it will be developed, introduced and to function system of ensuring quality on all products, the series 9000 conforming to requirements of the ISO international standards.
Ultimate goal of introduction of QMS at our enterprise is obtaining the international certificate of quality on products and improvement of model of management as the adjusted control system optimized at all levels will allow to bring our enterprise to qualitatively new level with the solution of many problems at once: both quality of production, and quality of work of the personnel that will allow to provide finally competitiveness of our production in the international markets.
Quality of work of the personnel is provided at accurate performance of 8 principles of ISO quality management by them:
Orientation to the consumer.
Leadership of the head.
Involvement of the personnel.
Processor approach.
System approach to management.
Decision-making, factual.
Continuous improvement.
Mutually advantageous relation with suppliers.
Orientation to the consumer - to define and fulfill requirements of the consumer, to focus the personnel on understanding of expectations of consumers and on feedback with the consumer and to work according to it.
Leadership of the management - on LLP «HILL Corporation» control on introduction QMS and organizational issues are resolved by the President, the current and technical questions - the chief engineer. The management of the enterprise defines accurate business for the enterprise, forms trust to open and honest communication, establishes difficult, but attainable aims.
Involvement of the personnel - participation of each employee of the enterprise with acceptance on itself the obligation and responsibility when working on ensuring quality.
Processor approach - to establish and consider all types of the actions made at the enterprise as process with streamlining of sequence of the entrance and output data of process, interrelation of all processes at the enterprise with an assessment of the assigned risks and consequences for consumers.
System approach to management - formation and interaction in the enterprise of system from processes of all aspects of its activity with an assessment of financial performance, satisfactions of clients, efficiency of processes and satisfaction of own workers.
Continuous improvement - systematic carrying out the analysis of productivity of quality management system by means of use of policy and the purposes in area of quality, results of the audits correcting and the warning actions for prevention and elimination of the discrepancies influencing quality of products.
Decision-making, factual - use only the checked analysis methods, action and decision-making on the basis of the analysis, experience.
The mutually advantageous relation with suppliers - satisfaction of all requirements and needs of the supplier for our mutually beneficial cooperation