- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
Matrix of distribution of responsibility of participants of process
Main stages of process |
Officials, participants of process |
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The top management |
Quality Department |
Managers |
Head of department and performers |
CK |
Representative of a quality manual |
1 |
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5 |
6 |
7 |
1 Planning of internal audit |
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2 Choice of auditors |
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3 Scheduling of audit and the notification of the checked division |
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4 Preparation for carrying out audit |
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5 Representation of auditors and appointment of attendants |
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6 Carrying out introduction meeting |
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7 Direct carrying out audit |
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8 discrepancy Is revealed? If yes, that transition to a stage 9, differently to a stage 10 |
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9 Registration of a leaf of the revealed discrepancies |
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10 The volume of check is finished? If yes, that transition to a stage 11, differently to a stage 7 |
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11 Meeting of auditors and decision-making |
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12 Final meeting |
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13 Preparation of the report |
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14 Elimination of discrepancies |
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15 the Correcting measures are necessary? If yes, that transition to a stage 16, differently transition to a stage 20 |
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16 Development of the correcting measures |
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17 Realization of the correcting measures |
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18 Check (verification) of realization of the correcting measures |
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19 Objectives are achieved? If yes, that transition to a stage 20, differently to a stage 16 |
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20 Preparation of the report on audit |
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21 Mailing of the report on audit |
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22 Preparation of data for the analysis from the management and for process of continuous improvement |
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23 Storage of records on internal audit |
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24 Destruction of records on internal audit after a period of storage |
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