- •"Quality management system" for students of specialty
- •5В073200- «Standardization, certification and metrology»
- •Content
- •1. The main objective of studying of discipline of "Quality management system" and a task solved in the course of studying
- •2 Essence of quality as object of management
- •2.1 Concept of quality
- •4 Qualimetry
- •Table 1
- •Table 2 - Classification of indicators of quality
- •1 Main stages of development of control systems of quality
- •1.1 Formation and development of quality management. The factors influencing quality of production
- •1.2 The international standards on control systems of quality of production
- •2 General quality management is based on the following basic provisions:
- •3 Principles of tqm
- •5 Iso 9000 and tqm Standards
- •Iso 9000 and tqm standards
- •2 Standard algorithm of introduction of qms includes the following stages:
- •I claim:
- •Representative of the management
- •Interests of employees:
- •Interests of the enterprise:
- •Interests of suppliers:
- •Examples of the purposes in area of quality and Plans of quality
- •The purposes in area of quality of jsc Kaztsink on 200_ g.
- •Chief of of of f.I.O.
- •Director of az f.I.O
- •I claim:
- •Plan of quality of jsc Kaztsink
- •4 Responsibility and powers and exchange of information
- •Appendix a The terms and definitions relating to documents
- •Appendix b
- •1 Concept about processor approach to a control system at the enterprise (organization)
- •4 Cals Standards
- •3.3 Advantages of cals technology
- •4 Cals Standards
- •Elements of systems of management which benefit from integration
- •Ims is effective?
- •Process
- •Purpose
- •4 Methodology of statistical quality control
- •4.1 Mechanism of statistical product quality control
- •4.3 A role of statistical methods in management of productions
- •4.3.1 Control leaves
- •4.3.2 Pareto's analysis
- •4.3.3 Chart of the reasons and results
- •Control cards
- •3 Requirements to resources
- •5 Criteria of productivity of process
- •Methods of monitoring and management of process
- •The identified risks and measures for their exception
- •6 Working procedures
- •Appendix b Output documents (the documents and messages which appeared as a result of actions within process)
- •Appendix 3 Output documents (the documents and messages which appeared as a result of actions within process)
- •Matrix of distribution of responsibility of participants of process
- •Appendix d The requirements of st rk iso 9001:2009 and the requirement of the organization considered in process
- •Appendix e
- •Appendix Zh
- •List of internal auditors of qms of the enterprise
- •Appendix I
- •Personal leaf of the accounting of the auditor No. ____
- •(Signature, Surname)
- •Auditor questionnaire
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix l
- •Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
- •Appendix m
- •Leaf of the revealed discrepancies No. ____
- •Analysis of discrepancy
- •Appendix n
- •Report on audit
- •Iso 9001 code:
- •The note - by italics the example of filling of this form is shown. Appendix p
- •Iso 9001 code:
- •8 Certification of quality systems
- •9 Tell about the identified risks and measures for their exception when carrying out internal audit
Appendix l
Form 06L
Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
The checked organization |
Date |
Type of check (planned - P, unplanned - VP) |
Auditors |
1 |
2 |
3 |
4 |
AUDIT PURPOSES: 1 Check of compliance of the performed works to requirements of ST RK ISO 9001:2009, quality manual and other firm standards used by division. 2 Check of productivity of introduction and maintenance of procedures and processes of QMS used by division. 3 Assessment of compliance to the carried-out activity to requirements of the Consumer. 4 Check of performance and efficiency of the correcting measures taken by results of the previous check. 5 Assessment of compliance to the carried-out activity to legislative, standard requirements. 6 Identification of areas of potential improvement of QMS. |
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5 |
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AUDIT AREA (coverage): location, organizational structure, kinds of activity, the procedures and processes used by the organization in checked time period. |
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6 |
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CRITERIA of AUDIT: Policy and purposes in area of quality, ST RK ISO 9001:2009, procedure and processes QMS, standard documentation, requirements of contracts. |
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Appendix l
Form 06L
Iso 9001 code: 4.2.4, 7.1, 7.2.3, 8.2.2, 8.3 Plan of audit
The checked organization |
Date |
Type of check (planned - P, unplanned - VP) |
Auditors |
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1 |
2 |
3 |
4 |
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AUDIT PURPOSES: 1 Check of compliance of the performed works to requirements of ST RK ISO 9001:2009, quality manual and other firm standards used by division. 2 Check of productivity of introduction and maintenance of procedures and processes of QMS used by division. 3 Assessment of compliance to the carried-out activity to requirements of the Consumer. 4 Check of performance and efficiency of the correcting measures taken by results of the previous check. 5 Assessment of compliance to the carried-out activity to legislative, standard requirements. 6 Identification of areas of potential improvement of QMS. |
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5 |
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AUDIT AREA (coverage): location, organizational structure, kinds of activity, the procedures and processes used by the organization in checked time period. |
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6 |
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CRITERIA of AUDIT: Policy and purposes in area of quality, ST RK ISO 9001:2009, procedure and processes QMS, standard documentation, requirements of contracts. |
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7 |
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The LIST of the DOCUMENTS which are SUBJECT to OBLIGATORY CHECK: 1 Provision on division. 2 Duty regulations. 2 the Used documents QMS (procedures, processes, methodical instructions). 3 Records on quality. 4 List of the standard documentation used by division. METHOD AND PROCEDURE of CARRYING OUT AUDIT: carrying out introduction meeting, studying of documentation, interview of experts, supervision on workplaces, the analysis of results of audit, final meeting. |
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8 |
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Head of group of auditors: Date of the previous audit |
Date of the previous audit |
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9 |
10 |
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With the PLAN of AUDIT it is ACQUAINTED: The head of the checked organization: |
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Position: |
I.O surname. |
Signature |
Date |
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10 |
11 |
12 |
13 |
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