"Quality management system" for students of specialty

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Introduction: Purposes and problems of discipline; structural and logic scheme of discipline, its communication with such disciplines as: the higher mathematics, standardization and certification, qualimetry, intersubject communications, namely: communication of quality management system with metrological ensuring productions. Thinking evolution about quality: the main terms and determination of quality, the concept of policy of quality, the process concept, inquiries and expectations, philosophy of the quality system of Deminga from constant aspiration to improvement, continuous improvement, a strategy choice…………………………………………………………...

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Evolution of forms of quality management. The factors influencing quality of production. Emergence of a system approach. Quality systems: BIP, SBT, KANARSPI, NORMS, KSUKP. Advantages and disadvantages……………………………………….

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Concept and TQM models (general quality management) Principles of TQM and interrelation with quality management system (QMS) on ISO 9000. Structure of the international ISO 9000 standards. The main concepts and definitions on ISO 9000:2000.

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Basic provisions of quality management system on series ISO 9001. Justification of need of systems of quality management. Requirements to QMS. The System approach to QMS. The Process approach with reference to QMS. Policies and the purposes in the field of quality, a role of the top management, documentation, QMS estimation, continuous improvement, a role of methods of engineering of quality. Interrelation between systems of quality management and perfection models…………………………

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Operations procedure during the developing, introduction, QMS functioning. Standard algorithm of actions. Aspects and quality management functions. Structural and functional schemes of quality management. Models of ensuring quality. Quality control.

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Policy of the organization in the field of quality. Purposes and an organization task when developing policy. Providing the obligation on development and QMS introduction. Policy formulation…………………………………………………………..

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Quality manual. Basic purpose and general provisions. Maintenance of a quality manual. Quality manual elements. Quality manual Structure……………………………………...

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Maintenance of elements of a quality manual. Responsibility of the management. Management of documentation and records in QMS. Management of resources. Production. Measurement, analysis and improvement……………………………………

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QMS documentation. Structure and hierarchy of system of documentation of QMS. QMS Documentation. Actions during the developing, introduction and QMS functioning………………………………………………………………………………...

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Process and system approach. Deminga-Shukhart's cycle and process approach. Methodological bases of introduction of a process approach to QMS. The system approach to management………………………………………………………………….

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Information support of quality systems – CALS, ARIS – technologies. Application of the computerized technologies of the electronic description of processes of development, a complete set, production, modernization, sale, operation, service and production utilization……………………………………………………………………...

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Methods and quality system role in the integrated system of management of the organization. Organizational structure of business management. Structural and functional schemes of quality management………………………………………………

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Ensuring quality. Management of technological processes on quality indicators. Methods of the analysis and ensuring quality in production, operation, repair. Ways of elimination of the reasons worsening quality in production, operation and repair……….

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External and internal audit of the quality system. Conditions of audit. Plan of audit. Documentation of audit. Plan of correcting and warning actions. External audit of the quality system. Certification quality system………………………………………………