- •Unit 1_____ часть 1 Введение
- •Методические указания по работе с пособием
- •Introduction into English Введение в английский язык
- •Чтение сочетаний согласных звуков
- •Exercise 10
- •Introductions in the Business World Знакомства в деловом мире
- •Личные местоимения
- •Exercise 12
- •Exercise 20
- •Exercise 21 Translate some useful expressions
- •Exercise 22
- •Exercise 27
- •Exercise 28
- •Exercise 29
- •Exercise 30
- •Exercise 31 Meet bos
- •Exercise 32
- •Titles and names
- •Exercise 34
- •Exercise 35
- •Exercise 36
- •Exercise 38
- •Exercise 39
- •Exercise 41
- •Exercise 42
- •Exercise 49
- •Exercise 50
- •Exercise 51
- •Exercise 52
- •Exercise 53
- •Exercise 54
- •Exercise 55
- •Exercise 56
- •Exercise 59
- •Exercise 60
- •Exercise 61
- •Exercise 62
- •Exercise 63 Make up sentences.
- •Exercise 64
- •Exercise 69
- •Exercise 70
- •Exercise 75
- •Hierachy
- •Affiliates
- •S Car Division tructure
- •Managers and executives: uk
- •Managers and executives: us
- •Holdbrook house finance
- •Company Departments Отделы компании
- •Exercise 82
- •Exercise 83
- •Exercise 86
- •Exercise 87
- •Exercise 88
- •Exercise 89
- •Exercise 90
- •Exercise 91
- •Changes in Retailing
- •Learning Foreign Languages
- •Exercise 95
- •Exercise 96
- •Exercise 97
- •Exercise 103
- •Exercise 104
- •Job losses
- •Exercise 106
- •Exercise 107
- •Exercise 108
- •Exercise 109
- •Exercise 110
- •Exercise 111
- •The Office
- •Kita Systems, Inc.
- •Exercise 115
- •In the Office в офисе
- •Exercise 117
- •Exercise 118
- •Exercise 124
- •Exercise 125
- •Exercise 126
- •Exercise 136
- •In the Building в здании
- •Exercise 138
- •Exercise 142
- •Exercise 143
- •Exercise 144
- •Exercise 145
- •Exercise 146
- •Exercise 148
- •Exercise 149
- •Presentation
- •Bloggs & bloggs
- •Exercise 152
- •Exercise 155
- •Exercise 156
- •Exercise 157
- •Exercise 160
- •Read the text .
- •Exercise 162
- •Exercise 163
- •Exercise 166
- •In the morning (утром),
- •In the afternoon ( днем),
- •In the evening (вечером),
- •Exercise 167
- •Exercise 168
- •Exercise 169
- •Exercise 171
- •Exercise 172
- •Exercise 174 Read and translate the text.
- •Exercise 176
- •Exercise 177
- •Exercise 178
- •Two people, two jobs
- •Exercise 179
- •Exercise 180
- •Miss Brown
- •Mr White
- •Exercise 181
- •Exercise 187
- •Exercise 188
- •Exercise 189
- •Exercise 190
- •Exercise 191
- •Exercise 192
- •Exercise 193
- •Exercise 194
- •Exercise 200
- •24Th October
- •Exercise 202
- •Exercise 204
- •Exercise 205
- •Exercise 206
- •Exercise 208
- •Exercise 209
- •Exercise 210
- •Exercise 213
- •Exercise 214
- •Exercise 215
- •Exercise 220
- •Exercise 222
- •Exercise 223
- •Exercise 224
- •Exercise 225
- •Exercise 226
- •Exercise 1
- •Exercise 2
- •Exercise 3
- •Exercise 4
- •Exercise 5
- •Study enjoy work(x2) live manufacture employ
- •Exercise 6
- •Структура
- •Часть 2 данного пособия содержит:
- •Презентации/Presentation – краткие комментарии лексического материала
- •Аудиокассеты, сопровождающие каждый урок.
- •Методические указания по работе с пособием
- •The Clothes We Wear
- •Clean (чистый) better (лучший) big (большой) different (другой) new (новый) old (старый)
- •Invitations приглашения
- •Exercise 81
- •Exercise 82
- •How to Write a Business Letter Как написать деловое письмо
- •Exercise 83
- •Some general guidelines
- •Exrcise 84
- •Business Letter Writing Basics
- •2) Widgetry ltd
- •12) Dear Mr Bowers Exercise 87
- •Exercise 89
- •Information advertisement enclose wishes possible receiving letter forward
- •Exercise 90
- •Exercise 92
- •Exercise 93
- •Technology in engineering conference
- •45 Broughton Street, Brighton
- •Evening Star classified
- •64 Fleet Street, London ec4j6bb positions vacant
- •Crazy People Wanted
- •If you want a fast paced career, management training and great earning potential in Sales and Marketing, Client Presentation, Trainee Management
- •Customer Reception Front Desk/Telephones
- •Wanted Secretaries
- •In return we can offer excellent rates of pay, holiday pay.
- •If you feel you have the necessary qualities, call Shirley, Heidi or Ashley at – Taskmaster 0113 244 2660
- •Spend waste save have make invest
- •Invest lend lose owe make keep up save earn spend take out
- •Exercise 167
- •Use pay cash change open make
- •Lesson 17 Урок17 Some time ago Прошлое
- •Exercise 189
- •Exercise 190 Complete this article using the Simple Past of the following verbs.
- •Visit; join; help; spend; begin; decide; study; become; leave; complete
- •Exercise 191
- •Exercise 192 Read, translate the text. Ask and answer questions.
- •Lesson 18 Урок 18
- •Lesson 20 Урок 20
- •Exercise 203
- •Exercise 204
- •Exercise 205
- •Exercise 206
- •Exercise 211
- •Exercise 212
- •Exercise 213
- •Levels of Management
- •Areas of Management
- •Difficult Colleagues
- •Managers and time
- •Travel Expenses
- •Приложения
- •Приложение 2
- •Библиографический список
- •Оглавление
Difficult Colleagues
Do you have a problem with difficult people at work? Do you have a colleague who is always late, who is always criticizing your work or who can never decide anything? Recent research suggests that you are not alone. Many managers say that they are spending more and more time dealing with difficult people and trying to stop confrontations at work.
Katerina Gerhardt, a leading management consultant, has spent over three years looking into the problem of conflicts in the office or on the factory floor. Her report lists some of the commonest types of “difficult” people.
Mr Angry. This person finds it almost impossible to control his emotions at work. If there is a problem at work he becomes aggressive, and shouts and screams until he gets his way. This behaviour can be very intimidating for other people and can lead to serious problems in a department or in a company.
Ms Indecisive. She is completely unable to make a decision. She prefers a wait–and–see approach. Even the most trivial questions take weeks or months to decide. Katerina Gerhardt gives several examples of cases where slow decision making has led to losses of important contracts and millions of dollars in revenue.
Mr Rumour. He is normally an insecure person who feels threatened by colleagues. He may feel that people dislike him or think that his work is poor. His reaction is to talk about people behind their backs and spread rumours about them. This usually creates a bad working atmosphere and can even affect productivity in extreme cases.
Mr Right. He is convinced that his, and only his, opinions are correct and that his decisions are the right ones. Katerina Gerhardt says that Mr Right is very common in senior management positions. He is only interested in himself. He dismisses his colleagues’ contributions and will only listen to his own opinions. He is usually the worst kind of team leader.
For some people being difficult is a full time job. This can make life impossible for colleagues and can even lead to people leaving the company.
So what’s the solution? Katerina Gerhardt says that some types of behaviour are so difficult that no satisfactory solution can be given. However, she does suggest some ways for managers to deal with problem people.
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First to arrange a meeting with the difficult person. Make sure that you meet somewhere quiet and not in the middle of a busy office with phones ringing and visitors arriving.
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Listen to his or her opinion. Don’t give the impression that you are not interested in the reasons for the problem. Try to find some points you can agree on if possible. Emphasize that you are interested in finding a solution to the problem.
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Don’t listen to rumour or opinion. Concentrate on the facts of the case. Turn the conversation to specific cases of “difficult” behaviour. Don’t repeat vague accusations or second–hand stories from colleagues in your department.
Exercise 2
Read the article again and mark the sentences true or false.
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In most companies there are some difficult people.
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Dr Gerhardt studied difficult people in three companies.
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Mr Angry is usually very relaxed at work.
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It could be very expensive for a company to employ Ms Indecisive.
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Mr Right is normally a good listener and a popular boss.
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Ms Gerhardt thinks that all problems with difficult colleagues can be solved.
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It is a good idea to invite a difficult colleague to a restaurant to discuss the problem.
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You should agree with everything the difficult person says.
Exercise 3
Read and translate.