- •Introduction
- •1 Business letter writing
- •2The letter heading and the layout
- •2.1. The parts of the letter
- •2.2. Style of american firms
- •3. Structure and presentation
- •1. Read the following statements and decide which are true t and which are false
- •2. Put the verbs in brackets into either the present simple, (e.G. He works), or the present continuous, (e.G. He is working).
- •3. Put the following names and addresses in order.
- •5. Complete the following letter of enquiry with the correct prepositions.
- •Veto Sport ag
- •3.1. Content and Style
- •1. Read this letter from a computer company to a company trainer, and fill in the blanks with the correct verb taken from the list below.
- •2. Put the phrases below in the correct order to form a letter requesting information.
- •3. Rewrite the following request for payment in a more polite form.
- •4. Other methods of communication
- •4.1. Competition
- •Curriculum vitae
- •Interests/hobbies
- •4.2. Forms
- •4.4. Faxes
- •4.5. Notices
- •4.7. Memoranda
- •5 The enquiry
- •Requests for catalogues and price lists
- •General enquiries and replies
- •Enquiries cliches
- •Enquiries
- •1. Fill in the missing words:
- •3. Match these words from Exercise 2 with their definitions
- •4. Rewrite the following questions in a less direct form, beginning with the words given.
- •5. Make words from the jumbled letters and match them with the definitions in the sentences below.
- •6. John Phillips is telling his secretary what to write when she types out the day's letters. Change his instructions into an acceptable form for business correspondence.
- •7. Complete the following letter of enquiry with the correct prepositions.
- •8. Read this reply to a letter of enquiry. Underline the words in the letter which correspond to the words and phrases below.
- •Glaston potteries Ltd
- •Reply to an enquiries (offers)
- •Replies to enquiries cliches
- •Replies and quotations
- •1. Read the following reply to a letter of enquiry. Mr. Fest refers to specific questions asked by Mr Whang. Which of the items below did he request information about?
- •6. Invoices and adjustments
- •Inform the buyer of the amount due.
- •Invoice
- •Invoice
- •Debit and credit notes
- •Varying the terms of payment
- •Useful expressions
- •7. Letters requesting payment tone
- •Late payments
- •Collection letters
- •Second application letters
- •Third application letters
- •Final collection letters
- •Checklist
- •8. Complaints and adjustment
- •Complaints concerning goods
- •Complaints concerning delivery
- •Checklist
- •Useful expressions
- •Complaints and adjustments
- •In the following sentences, the word in italics is not very appropriate for formal correspondence. Choose a more suitable alternative from the list.
- •British Suppliers plc
- •9. Credit and status enquiries
- •Lending restrictions and bad trade
Interests/hobbies
___________________________________________________________
___________________________________________________________
Referees (3 people)
1. name ____________________________________________________
job ______________________________________________________
address __________________________________________________
2. name ____________________________________________________
job ______________________________________________________
address __________________________________________________
3. name____________________________________________________
job ______________________________________________________
address __________________________________________________
4.2. Forms
Forms are documents with questions and gaps for you to write the answer in.
This is a form to request foreign currency for a business trip.
This form asks Name (CAPITALS): Angela Garcia Write clearly and
you to give Department: Sales use CAPITAL
personal details. Date of departure: 24.11.2000 LETTERS when asked
Other forms ask Date of return: 30.ll.2OOO
you to give Currency required: Italian Lira
details about Place of visit: Italy
products or Purpose of visit: Sales conference Always read the
services, e.g. whole form before
invoices and you write
order forms.
MESSAGE
A message or a note is a request or a piece of information that you leave for someone when you cannot speak to them directly.
This is a message from one colleague to another asking if she would like to attend a presentation.
Day or time Friday
at the top.
Don't use To, The message is very
headings or I phoned Sui Lee about her presentation. short and usually
greetings contains one piece
She is giving her talk in the Greenwich of information
The language conference room, Excelsior Hotel at
Can be quite 10 o’clock on Wednesday 24 November.
informal Give me a ring if you’d like to attend.
Put your name Sam
or initial at
the end.
4.4. Faxes
A facsimile or fax copy is an exact reproduction of a document, so when you send a fax it could just be a copy of a document (e.g. a letter) not a new document. Often, though, a fax is a new document similar to a letter, but is often more direct. Faxes are quick, convenient, and the sender knows that the document has arrived.
This is a fax giving confirmation of a booking.
The date of 25/03/2000 MON 09.56 FAX 01291 236236
the transmission Most companies
i s printed by the print their own
machine when fax stationery
the fax is sent.
Hotel Excelsior
To: Toni King Fax No: 0207 346346
Marketing Manager, Big Corp
From: Kate Murdoch Our Fax No: 01291 236236
Date: 25 March Pages (inc. this one) 1
Re: Booking Confirmation
If yon do not receive all the pages, please telephone us on 01291 236263.
Following out telephone conversation, this is to confirm that the 'Greenwich' conference room Js booked in the name of Toni King for Thursday 8 April.
The room seats 15 people and the booking includes a sandwich lunch.
Conference participants may use the hotel's facilities.
Thank you.
KM
Say how many pages you are sending, so the receiver knows if there is any problem with the transmission.
Re: means 'regarding'. Put the subject here.
The style is more direct than a letter.
Information about the sender and the receiver appears at the top, so the writer does not use traditional greetings. (Dear Sir etc.)
The fax ends with the sender's name or initials.