- •Introduction
- •1 Business letter writing
- •2The letter heading and the layout
- •2.1. The parts of the letter
- •2.2. Style of american firms
- •3. Structure and presentation
- •1. Read the following statements and decide which are true t and which are false
- •2. Put the verbs in brackets into either the present simple, (e.G. He works), or the present continuous, (e.G. He is working).
- •3. Put the following names and addresses in order.
- •5. Complete the following letter of enquiry with the correct prepositions.
- •Veto Sport ag
- •3.1. Content and Style
- •1. Read this letter from a computer company to a company trainer, and fill in the blanks with the correct verb taken from the list below.
- •2. Put the phrases below in the correct order to form a letter requesting information.
- •3. Rewrite the following request for payment in a more polite form.
- •4. Other methods of communication
- •4.1. Competition
- •Curriculum vitae
- •Interests/hobbies
- •4.2. Forms
- •4.4. Faxes
- •4.5. Notices
- •4.7. Memoranda
- •5 The enquiry
- •Requests for catalogues and price lists
- •General enquiries and replies
- •Enquiries cliches
- •Enquiries
- •1. Fill in the missing words:
- •3. Match these words from Exercise 2 with their definitions
- •4. Rewrite the following questions in a less direct form, beginning with the words given.
- •5. Make words from the jumbled letters and match them with the definitions in the sentences below.
- •6. John Phillips is telling his secretary what to write when she types out the day's letters. Change his instructions into an acceptable form for business correspondence.
- •7. Complete the following letter of enquiry with the correct prepositions.
- •8. Read this reply to a letter of enquiry. Underline the words in the letter which correspond to the words and phrases below.
- •Glaston potteries Ltd
- •Reply to an enquiries (offers)
- •Replies to enquiries cliches
- •Replies and quotations
- •1. Read the following reply to a letter of enquiry. Mr. Fest refers to specific questions asked by Mr Whang. Which of the items below did he request information about?
- •6. Invoices and adjustments
- •Inform the buyer of the amount due.
- •Invoice
- •Invoice
- •Debit and credit notes
- •Varying the terms of payment
- •Useful expressions
- •7. Letters requesting payment tone
- •Late payments
- •Collection letters
- •Second application letters
- •Third application letters
- •Final collection letters
- •Checklist
- •8. Complaints and adjustment
- •Complaints concerning goods
- •Complaints concerning delivery
- •Checklist
- •Useful expressions
- •Complaints and adjustments
- •In the following sentences, the word in italics is not very appropriate for formal correspondence. Choose a more suitable alternative from the list.
- •British Suppliers plc
- •9. Credit and status enquiries
- •Lending restrictions and bad trade
5. Complete the following letter of enquiry with the correct prepositions.
Veto Sport ag
Karlstr. 45
0-5230 Sommerda
The Sales Director 15 February 19
UK Cycles Ltd
Borough House
Borough Road
Cleveland TS8 3BA
Dear Sir.
We read your advertisement (1) ____________________racing cycles (2) ________________the current edition (3) ___________________Cyclists and are interested (4) ___________ your products, particularly touring bikes.
We are a large retail company (5) ________________cycle shops throughout Germany and would like your catalogue and a price-list, quoting c.i.f. Berlin prices.
Please let us know your terms (6) ________________trade, including quantity discounts, delivery dates, and any credit facilities your are prepared to offer (7) __________________large orders.
We look forward (8) _______________hearing (9) _____________you soon.
Yours faithfully,
Karl Janssen
Managing Director
3.1. Content and Style
1. Read this letter from a computer company to a company trainer, and fill in the blanks with the correct verb taken from the list below.
leave will travel will be staying will have had
suit will be met will be visiting will have returned
arrive will need
will not be able
Dear Mr Jackson
Re: Nicosia Computer Training Course
Thank you for your letter of 18 May giving us the dates of your visit. I am writing to inform you of the arrangements we have made on your behalf.
You (1) __________________at Larnaca airport by the company driver, and (2) _____________the Amathus Beach Hotel for the first night. When you (3) _________________Larnaca, you (4) _________________________up to Nicosia and spend four days at the training centre. Most of the trainee operators (5) ___________________some experience of the new program by the time you (6) __________________, but they (7) ____________________some instruction on the more complex areas of the system.
Unfortunately, Mr Charalambides (8) ____________________to meet you on Thursday 15 June, as you requested, because he (9) ___________________our subsidiary in Spain. However, he (10) ______________________by the following Monday, 19 June, so I have arranged for him to see you at 2.30 p.m.
Please let me know if these arrangements (11) ________________________you. I look forward to hearing from you
Yours sincerely
Elena Theodorou
Training Manager
2. Put the phrases below in the correct order to form a letter requesting information.
Dear Sir/Madam
Which was held last June,
And may be interested in retailing them through our outlets in Germany.
We saw a large selection of your products at the Frankfurt Fair,
Could you send us your latest catalogue and price-list?
We are particularly interested in your industrial ware,
Quoting c.i.f. terms to Hamburg.
Including overalls, boots, helmets, gloves, and fire-proof jackets.
We look forward to hearing from you soon.
We can assure you that if your prices and discounts are competitive,
Yours faithfully,
Chief Buyer
We will place regular large orders.
T. Hamacher