- •Introduction
- •1 Business letter writing
- •2The letter heading and the layout
- •2.1. The parts of the letter
- •2.2. Style of american firms
- •3. Structure and presentation
- •1. Read the following statements and decide which are true t and which are false
- •2. Put the verbs in brackets into either the present simple, (e.G. He works), or the present continuous, (e.G. He is working).
- •3. Put the following names and addresses in order.
- •5. Complete the following letter of enquiry with the correct prepositions.
- •Veto Sport ag
- •3.1. Content and Style
- •1. Read this letter from a computer company to a company trainer, and fill in the blanks with the correct verb taken from the list below.
- •2. Put the phrases below in the correct order to form a letter requesting information.
- •3. Rewrite the following request for payment in a more polite form.
- •4. Other methods of communication
- •4.1. Competition
- •Curriculum vitae
- •Interests/hobbies
- •4.2. Forms
- •4.4. Faxes
- •4.5. Notices
- •4.7. Memoranda
- •5 The enquiry
- •Requests for catalogues and price lists
- •General enquiries and replies
- •Enquiries cliches
- •Enquiries
- •1. Fill in the missing words:
- •3. Match these words from Exercise 2 with their definitions
- •4. Rewrite the following questions in a less direct form, beginning with the words given.
- •5. Make words from the jumbled letters and match them with the definitions in the sentences below.
- •6. John Phillips is telling his secretary what to write when she types out the day's letters. Change his instructions into an acceptable form for business correspondence.
- •7. Complete the following letter of enquiry with the correct prepositions.
- •8. Read this reply to a letter of enquiry. Underline the words in the letter which correspond to the words and phrases below.
- •Glaston potteries Ltd
- •Reply to an enquiries (offers)
- •Replies to enquiries cliches
- •Replies and quotations
- •1. Read the following reply to a letter of enquiry. Mr. Fest refers to specific questions asked by Mr Whang. Which of the items below did he request information about?
- •6. Invoices and adjustments
- •Inform the buyer of the amount due.
- •Invoice
- •Invoice
- •Debit and credit notes
- •Varying the terms of payment
- •Useful expressions
- •7. Letters requesting payment tone
- •Late payments
- •Collection letters
- •Second application letters
- •Third application letters
- •Final collection letters
- •Checklist
- •8. Complaints and adjustment
- •Complaints concerning goods
- •Complaints concerning delivery
- •Checklist
- •Useful expressions
- •Complaints and adjustments
- •In the following sentences, the word in italics is not very appropriate for formal correspondence. Choose a more suitable alternative from the list.
- •British Suppliers plc
- •9. Credit and status enquiries
- •Lending restrictions and bad trade
Enquiries
1. Fill in the missing words:
We have been your name ______ our associates ______Howard & Co. ______ Carlisle, who ______ us that you have been _______them with stationery ______a number of years.
There is a ______ demand here ________Edinburgh _______the qualities you ______, and we believe we could ________ large orders ________ you if your _______are competitive.
_______ you please send us your illustrated ________, together with your _______ list and details of your ______of business.
We look forward to ________ _______you.
2. Complete this letter of enquiry. Decide whether to use a, the, or no article at all in the blank spaces.
Thank you for your letter giving us (1) _________________ details of (2) _____________________products we enquired about.
(3)_____________main item we are interested in is (4) _______________kitchen unit listed in (5) ________________catalogue under (6) _________________heading CM214. As we are building (7) __________________large block of apartments, we think (8) __________________unit like (9) ________________one listed, might be (10) _________________best installation for our purposes.
Please let us know what your terms of (11) __________________trade are. Could you also tell us if you are able to offer (12) _________________trade and
(13)____________________quantity discounts on (14) ______________price for (15) _________________large order? We would also be grateful for (16) _____________samples of all materials used in (17) ____________manufacture of your units.
I am including (18) __________________plan of our apartments, and (19) ___________________dimensions we would need.
3. Match these words from Exercise 2 with their definitions
a catalogue 1 details of conditions of sale
b trade discount 2 price reduction to a company in the same business
c order 3 a small amount of a product offered free to a
potential customer
d quantity discount 4 book giving details of items for sale
e sample 5 request from a customer to supply goods
f terms of trade 6 price reduction for a large order
4. Rewrite the following questions in a less direct form, beginning with the words given.
Examples
What are your terms of trade?
Please let us know what your terms of trade are.
Are you able to offer us trade and quantity discounts on large orders?
Could you also tell us if you are able to offer trade and quantity discounts on large orders.
1. Could you send me a copy of your latest brochure?
I would be grateful__________________________________________________
2. How much discount will you give on orders of 5.000 units?
Could you please tell us_____________________________________________
3. When can we expect to receive the cheque?
I am writing to enquire_______________________________________________
Would you like us to arrange an appointment with one of our representatives?
Please let us know_________________________________________________
Has Mr Crane returned from the Menswear Exhibition yet?
Do you happen to know____________________________________________?
6 Does your company export to South Korea?
Could you tell us_________________________________________________?