7. Answer the following questions.
1. What is «Quality» primarily viewed as?
2. What are the possible ways to satisfy customers` expectations?
3. What is the clearest manifestation of quality?
4. What is the best time to check quality?
5. Is team enthusiasm crucial for a Quality push?
6. Is quality a habit? Why? Why not?
7. What is a key seeking by plenty of large corporations?
8. How could a manager accrue quality riches?
8. Complete the sentences.
1. «Quality» refers to the whole set of … . 2. Attaining Quality has something to do with … . 3. The clearest manifestation of Quality is … . 4. The shift from the management to the workforce … . 5. To be lasting, Quality must … . 6. A manager must create the environment … to express an idea or concern. 7. An important aspect of team interaction is the idea … . 8. By applying the principles of Quality to an established team, a team leader … .
Speaking
9. Work with your partner and compose a dialogue.
10. This time you have to make a report on the topic « How to Build Quality into your Team». Please, read the information below before you start.
When we present a report, we usually give the topic and the main idea first. Then we develop the main idea with the help of supporting points and connecting words and phrases. In conclusion we summarize the information and possibly give the assessment.
Module VI
The Art of Delegation
Vocabulary
Read and remember the following words and word-combinations:
|
1. to dump – выбрасывать, сваливать 2. subordinate – подчиненный, низший по чину, второстепенный 3. authority –власть, полномочие, авторитет, достоверный источник 4. discretion – осмотрительность, благоразумие, усмотрение, полномочия
5. relevant – относящийся к делу, уместный 6. rapid access – быстрый доступ 7. flow of information – поток информации 8. staggered development – дифференцированное развитие
|
9. outcome – результат, исход, последствие 10. to delegate – делегировать, передавать полномочие, поручать работу 11. to relinquish – оставлять, сдавать 12. remainder – остаток, остальные (pl.)
13. negotiation – обсуждение, переговоры 14. praise – похвала 15. reprimand – выговор, замечание 16. promotion – продвижение, повышение, поощрение, поддержка, содействие |
2. Match the columns:
|
|
|
b. работать успешно |
|
c. природа задачи |
|
d. отправная точка |
|
e. осуществимая процедура |
|
f. формирование команды |
|
|
|
|
|
|
|
|
|
|
|
|