- •Государственное федеральное образовательное учреждение
- •A few steps to business english
- •Краснодар
- •2011 Г.
- •Unit 1 Etiquette
- •Introduction
- •Warm up
- •2. Read the sentences and choose the answer. Explain the difference between ethics and etiquette.
- •15. Summarize what you have learned about etiquette using the following word combinations:
- •16. Read the text below and get some more information about the history of etiquette. Use the definitions of the words in bold type. From the History of Etiquette
- •17. Answer the questions using the following prompts:
- •23. Read the text “Business Etiquette in Europe” and answer the following questions:
- •Business Etiquette in Europe
- •24. Read the text “Business Etiquette in the usa” and compare the English and American business etiquettes. Business Etiquette in the usa
- •Etiquette Practice
- •A Visit of a Foreign Partner
- •At the airport
- •At the office
- •Comments Greetings
- •Saying Goodbye
- •Unit 2 Job Hunting Warm up
- •Reading
- •1. Read the text “Job Hunting” and answer the questions:
- •Job Hunting
- •Interviews
- •Employment Practice
- •Warm-up
- •2. Translate the following word combinations:
- •What should a resume tell about? What’s a Resume?
- •2.Choose the correct endings for the statements.
- •What Shouldn’t Be in Your Resume?
- •4. What information should be in your resume? Tick the right columns.
- •5. Read the text “Resume Format” and answer the questions below. Resume Format
- •7. Identify the format of each resume (a), (b) and (c) – chronological, functional or chrono-functional.
- •Resume Structure
- •Employment History
- •9. Choose the correct form of formulating the statement of objective.
- •Resume Practice
- •1. What are the functions of these resume parts? Tick the right columns.
- •2. What is the type of this resume? Choose from the variants:
- •3. Put the parts of the resume together to make a resume.
- •5. Write a resume of your own. Unit 4 Business Letter Writing
- •1.Read and memorize the following words:
- •2.Translate the following word combinations:
- •Writing Strategies
- •Business Letter Style
- •Letter Layout
- •4.Mark the following statements as true (t) or false (f). Correct the false ones.
- •How to Write an Address
- •Date Writing, Salutation and Closing in Business Letters
- •Language Tips
- •8. Read the following letter and identify redundancies. Rewrite the letter in the proper way.
- •Business Letter Practice
- •Unit 4 e–Mail Warm up
- •Reading How to Work with e-Mail
- •What is the correct order of working with e-mail? Put numbers 1-4 to the following steps:
- •Before You Start Writing
- •What’s Netiquette?
- •How to Make Your Message Meaningful
- •Smileys
- •8. Memorize some words and expressions for Internet.
- •9. Guess the meaning of the following words:
- •10. Read the text “Writing Formal e-mails” and answer the questions below. Writing Formal e-mails
- •11. Choose the correct word or word combination for the statements.
- •E-Mail Practice
- •In what cases such salutations should be used? Tick the right columns.
- •Identify the style of each e-mail (f-formal, I-informal) and write their subject headings.
- •Appendix Texts for Additional Reading The United Kingdom
- •The United States of America
- •Types of Business Letters
- •Request Letters
- •Letters of Confirmation
- •Letters of Congratulations
- •Letters of Invitation
- •Business Letters Samples Writing a Resume When Applying for a Job
- •Letter of Application
- •Fax Message
- •Unsolicited Offer
- •Solicited Offer
- •E- Mail
- •Envelope with Address (uk)
- •Envelope with Address (us)
- •Phrases for Business Communication
- •Questions Commonly Asked to a Candidate during the Interview
- •Some Usually Accepted Phrases in Letter Writing
- •Some Abbreviations for Countries (e-Mail)
- •Some Abbreviations for Organizations (e-Mail)
- •Job List
Some Abbreviations for Countries (e-Mail)
at Austria fi Finland
au Australia fr France
ca Canada jp Japan
ch Switzerland ru Russia
cn China ua Ukraine
de Germany uk United Kingdom
es Spain us USA
Some Abbreviations for Organizations (e-Mail)
comCommercial business
eduEducational institution
govGovernment
int International organization
mil Military
netNetwork organization
org Non-profit organization
Job List
Advertising Manager– a person who heads the department that advertises the product
Analyst – a person whose job involves examining facts or materials in order to give an opinion of them
Assistant– a person who helps or supports somebody, usually in his/her job
Bookkeeper– a person whose job is to keep an accurate record of the accounts of a business
Chief Manager– the person with the highest rank in a company or an organization
Clerk – a person whose job is to keep the records and accounts in an office, shop/store etc
Dean– a person in a university who is in charge of a department of studies
Director – one of a group of senior managers who run a company
Executive – a person who has an important job as a manager of a company or organization
Finance Director– a person responsible for running the company’s financial affairs
Managing Director– a person who heads a company and is responsible for its running
Marketing Manager– a person who heads the department that sells the product
Personnel Manager– a person who heads the department responsible for staff matters, such as the hiring of employees
Production Manager– a person who heads the department responsible for manufacturing the product
Programmer– a person whose job is writing programmes for computers
Receptionist – a person who sits in the lobby, answers the phone, and greets visitors
Research & Development Manager– a person who heads the department responsible for scientific research and the development of new products
Sales Manager– a person who heads the department that sells the product
Sales Representative– a person who works for a company and travels around selling its products
Secretary – a person who works in an office, working for another person, dealing with letters and telephone calls, typing, keeping records, arranging meetings with people, etc
Tourist Guide– a person who shows other people the way to a place, especially somebody employed to show tourists around interesting places
Travel Agent– a person whose job is to act for, or manage the affairs of a travel agency