9. Guess the meaning of the following words:

formal, electronic, communication, norms, standards, business, format, users, salutations, neutral, address, group, addressee, colleagues, mark, emotional, line, start, subject, final, remarks, position, number, documents

10. Read the text “Writing Formal e-mails” and answer the questions below. Writing Formal e-mails

In formal electronic communication messages are created according to the norms and standards of business paper writing. The following format is accepted by Internet users:

1. Salutations, which can be neutral – when you address a group of people and you don’t know the exact name of the addressee. Example: Dear colleagues, Ladies and Gentlemen, Dear editor,

or direct – when you know the name. Example: Dear Peter, Dear Mr Right, Dr Chan,.

It should be noted that in e-mail messages, an exclamation mark is used only if you want your letter to be more emotional. Usually it’s quite enough to write a comma, and then omit a line and start writing the message with a capital letter.

2. The body of a message, consisting of three parts: the aim of the letter; the development of the subject; final remarks.

3. Conclusion, where you give an electronic signature. The electronic signature could be brief (only first and last names), or may include name, position, place of work, e-mail address, postal address, phone number, fax number, etc.

4. Attachments. The e-mail should not be very long and could be easy to read, that’s why large documents should be attached to the letter.

-How are official electronic messages created?

-What kind of format is accepted by Internet users?

-What kinds of salutations can be?

-Is an exclamation mark used in e-mail messages?

-What does the body of a message consist of?

-What does the conclusion include?

-Why should large documents be attached to the letter?

11. Choose the correct word or word combination for the statements.

1. Dear John, - is an example of a neutral/direct salutation.

2. Usually we put comma/exclamatory mark after the salutation.

3. Conclusion/the body of a messageincludes such parts as the aim, developing the subject, final words.

4. All documents/large documentsare attached to an e-mail message.

E-Mail Practice

1. Choose the suitable subject for the following message:

   1. Hello!

   2. Test on Writing Business Letters will take place next term.

   3. Test on Writing Business Letters

To: students@university.ru From: Tatyana Dogaeva< tatyanadogaeva@mail.ru > Subject:

Hello my students, Because of the holiday on Monday the test on Writing Business Letters will take place next term. See you, Tatyana Dogaeva

2. Write the subject heading for this message:

To : john@hotmail.com From: Jane Smith<janesmith@yahoo.com> Subject:

Hello John, I’m arriving by train 234, compartment 6. Please meet me at the station. See you, Jane.

3. Write the phrase: “You have done everything yourself”.

   1. as if you are calm but want to emphasize slightly that you’re a little bit offended that your recipient didn’t give you a chance to do this work.

   2. as if you are very angry that it is your recipient who has done the whole work.

   3. as if you are thrilled, shocked and insulted that everything has been done without you.

4. Match the messages and their emotional meanings.

1. You wrote me you had been there. :-D	A. You ‘re telling lies, as usual.
2. You wrote me you had been there. :-(	B. How amusing!
3. You wrote me you had been there. =:-o	C. Ha-ha-ha!!!
4. You wrote me you had been there. :-)	D. I’m sorry to hear this.
5. You wrote me you had been there. :-/	E. Really?

5. Paraphrase the sentences using acronyms.

   1. I send you this list. I hope the information will help you in your work.

   2. Please send me your picture. Thank you very much in advance.

   3. I hope you’ll write me as soon as possible.

   4. Goodbye, Michael, I hope to see you again soon.