- •Exercise 2. Verbal Communication Skills.
- •Exercise 3. Ways of commenting.
- •Exercise 4. Ways of disapproving.
- •Exercise 6. Ways of saying goodbye.
- •Exercise 7. Ways of approving.
- •Exercise 8. Ways of showing pleasure.
- •Exercise 9. Ways of showing anger.
- •Exercise 10. Ways of thanking.
- •Exercise 11. Ways of threatening.
- •Exercise 12. How to make exclamations.
- •Exercise 13. Ways of agreeing.
- •Exercise 14. Ways of disagreeing.
- •Exercise 1. Internal Communications.
- •Exercise 2. Advertising.
- •Exercise 3. Job Advertising.
- •Exercise 4. Essential Advertising.
- •Exercise 5. A Quick History of Advertising.
- •Exercise 6. Global Protocol Advertisement.
- •Exercise 7. Apple advertising philosophy.
- •Exercise 8. Internet Business (1).
- •Exercise 9. Internet Business (2).
- •Exercise 1. Business.
- •Exercise 3. Employment and Training.
- •Exercise 4. Corporate Policy (1).
- •Exercise 5. Corporate Policy (2).
- •Exercise 7. Behaviour Guidline.
- •Exercise 8. Corporate Social Responsibility.
- •Exercise 3. Code of Practice.
Exercise 1. Business.
1. I was pleased to receive your response to my proposal but there are one or two points that need ..........
a) Notification; b) certification; c) clarification; d) signification.
2. A report has just been ......... that gives details of the causes of this trend towards informality in the business sector.
a) Published; b) directed; c) opened; d) held.
3. According to the ......... in the report it is clear that employees under the age of 35 prefer to dress casually at work.
a) Seeking; b) searching; c) findings; d) probing.
4. Thirty years ago this kind of informality would not have been ..........
a) Withheld; b) endured; c) suffered; d) tolerated.
5. All employees are kindly requested to ......... from smoking in the presence of customers.
a) Stop; b) restrain; c) refrain; d) restrict.
6. The meeting went on for three hours and as a result there was no time left to discuss all the topics on the ..........
a) List; b) index; c) contents; d) agenda.
7. There's really no point in hoping to add important topics right at the end of the meeting under the heading of any other ..........
a) Business; b) work; c) activity; d) tasks.
8. The chairman was obliged to bring the meeting to a ......... because a fire broke out in the adjoining room.
a) Cessation; b) standstill; c) stopping; d) halt.
9. It is absolutely essential that the clerk takes care to ......... any decisions that have been reached during the meeting.
a) Time; b) minute; c) detail; d) measure.
10. As so few members had turned up at the meeting, it was decided to ......... it until further notice.
a) Delay; b) wait; c) postpone; d) hold.
Exercise 2. Product Improvement.
1. Before the product is put on the market, the company must ......... whether it complies with safety standards.
a) Ask; b) calculate; c) ascertain; d) argue.
2. It is absolutely essential to do some thorough ......... before you even think of putting a new product on the market.
a) Revision; b) research; c) repeat; d) return.
3. You have a ......... to the public to ensure your toy products are suitable for children to play with.
a) Responsibility; b) concern; c) attitude; d) behaviour.
4. The company is busy trying to ......... the problems arising from the sudden drop in sales of their cosmetic products.
a) Answer; b) solve; c) discover; d) dissolve.
5. The job of the ......... of this particular section is to train the members to deal politely with any complaints from the public.
a) Controller; b) organizer; c) supervisor; d) governor.
6. Inspiration has its place in any form of product development but at the same time you also need to adopt some kind of ......... approach.
a) Systematic; b) thematic; c) automatic; d) emblematic.
7. A ......... approach to new ideas is to be welcomed but you do need a strong element of imagination as well.
a) Physical; b) fundamental; c) judgmental; d) logical.
8. Since 1993 or if you like within the last ........., there have been many products that have failed because of poor marketing.
a) Period; b) decade; c) scale; d) time.
9. We would definitely like to ......... the proposal you have presented to us with a view to including it in our current range of products.
a) Discover; b) uncover; c) examine; d) reflect.
10. As we have enough money in our present budget, we are happy to launch this new product in the nature of an ..........
a) Enterprise; b) experiment; c) undertaking; d) exception.