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Файл:Английский язык делового и профессионального общения. Учебное пособие
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In the second paragraph, note the company’s name as well as a conversa-
contact
let
moving
send
sharing
start
working
tion point and/or goal that seemed especially important to the person you spoke
with. Connect that point to your experience and interests.
In the final paragraph, invite them to ask you any additional questions and
close by saying you’re looking forward to hearing back.
Final tip: If you don’t know the answer to a certain question, it is perfectly
acceptable to pause for a moment and simply state, “Let me think about that for
a moment”. The employer will appreciate you taking the time to give them
a thoughtful answer. Be sure to provide specific examples wherever possible.
Taking time to prepare for an interview will ultimately help you feel more relaxed and confident during the process.
Ex. 7.
A. Complete the interviewer’s questions from a job interview with
words below:
1. Would you mind _______ at weekends?
2. Could you ________us have your previous employer’s details?
3. Would you mind _______ our appointment to Monday?
4. Could you _______ in two weeks’ time?
5. Could you _______ us as soon as possible?
6. Would you mind _______ an office with three other people?
7. Could you _______us a copy of your certificates?
part A:
B. Match the interviewee’s answers to the interviewer’s questions in
a. Not at all, as long as it’s in the morning.
b. Certainly. I’m free to start as soon as you like.
c. Yes. I’ll let you know my decision.
d. Sure. I’ll put copies in the post straightaway.
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e. That’s fine, as long as we all have enough workspace.
evaluate
handle
culture
pen
applicable
background
criticize
boss
challenging
handle
differently
employee
environment
workload
f. How often would that be?
g. Well, in fact they’re included in my CV.
Ex. 8. Complete each question with the appropriate word:
1. Tell me about something you would have done _________at your previ-
ous job.
2. How do you _________ success?
3. Describe your ideal ____________.
4. What type of work _____________ do you prefer?
5. How did you fit in with the company _____________?
6. Describe how you managed a problem _______________.
7. Which parts of your previous job were most/least _____________ for
you?
8. Describe a time when your___________ was heavy and how you han-
dled it.
9. Tell me about your educational _____________.
10. Sell me this _______.
11. Describe a difficult work situation or project and how you
_____________ it.
12. What_________ experience do you have?
13. What do people most often ____________ about you?
14. If you know your boss is wrong about something, how would you
______ it?
Ex. 9. Put each interview question above into the correct category:
Qualifications Job performance Management and Teamwork
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Ex. 10. Choose 5 questions and conduct a mock interview with your
partner.
Ex. 11. Discuss the best way to answer some confusing interview questions:
1. What is your salary requirement?
2. What is the biggest mistake you have ever made at work?
3. Why weren’t you promoted in your last job?
4. How does this position compare to others you are applying for?
5. Why do you want to leave your current job?
6. What would you do if you won $5 million tomorrow?
7. How did you make time for this interview? Where does your boss think
you are right now?
8. Tell me about a time you disagreed with a company policy?
9. What am I doing wrong as an interviewer?
UNIT 4. DRESS CODE AT WORK
Vocabulary
clothing casual attire
physical appearance millennials
employer uniform
employee brand loyalty
adaptation association with the company
acceptance standard
guidance accommodate
appropriate religious requires
workplace dress code
Ex. 1. Using a dictionary write out the definitions of the terms:
uniform, workplace, dress code.
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Ex. 2. Think over the phrase “Don’t dress for the job you have; dress
for the job you want”. Do you agree with it? Discuss in group.
Ex. 3. Match up the words with the similar meaning:
Clothing, acceptance, requirement, physical appearance, leadership, devotion, millennials, compliance, uniform, dress, relevant, loyalty, workplace,
standard, guidance, exterior, dress code, appropriate, organization, millenarians.
Ex. 4. Match up the words with the opposite meaning:
Acceptance, extraordinary, uniform, standard, appropriate, casual, accommodate, unsuitable, rejection, relocate.
Ex. 5. Read Text 4:
Text 4. Dress Code at Workplace
A code is a set of rules or terms that are available in written as well as un-
written format. Similarly, dress code is a code regarding the clothing and physical appearance of a person according to the given situation.
Clothing may vary person to person depending on the social status, authority and significance of the person, and the circumstances. Within 24 hours,
a person changes his or her clothing, at least twice. Workplace and home both
the places call for different dress codes to provide uniformity and comfort respectively. This comfort and uniformity is a result of adaptation of people of
different culture, religion, and region. Dress code and acceptance of certain
style depends upon the society however, the western form of clothing is ‘mostly’ (mostly and not entirely) accepted in all sectors nowadays.
A dress code at work is a set of standards that companies develop to help
provide their employees with guidance about what is appropriate to wear to
work. Dress codes range from formal to business casual to casual, depending on
the needs of the individual workplace and the customers it serves.
What Determines Workplace Dress Codes?
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The formality of the workplace dress code is normally determined by the
number and type of interactions employees have with customers or clients in
the workplace. In workplaces that are frequented by clients who expect their
counselors to exhibit professionalism and integrity, the dress is often formal.
This includes law offices, financial consulting firms, banks, and some large
businesses.
However, even these organizations are relaxing their dress codes. For example, banking giant J. P. Morgan Chase & Co. now allows its employees to
wear business casual attire most of the time. In a visit to a law firm, it was noted that employees were dressed in business casual but most had jackets hanging
on their office doors. This allowed them to work comfortably yet stay prepared
for unexpected client interaction at any time.
Tech firms and start-ups generally favor casual dress, essentially what employees would wear to watch a sporting event or to grocery shop on the weekend. But, with 60 % of millennials and employees in general want more casual
dressing and competitive employers allow them to dress casually for work.
In workplaces where some employees interact with customers or clients
and others do not, an organization may choose to have two dress codes. A more
casual dress code is normally adopted for employees with no customer or client
contact. For example, manufacturing employees may dress casually, but front
office staff might wear business casual work attire.
Depending on the organization, the dress code may be written in great detail, or in the case of a casual dress code, very little detail is necessary. Over the
years, employees have seen a shift towards a more casual dress standard, even
in industries that were previously very formal. Startups, in particular, tend towards a more casual dress code for their employees.
Why Dress Codes Are Important
In some professions, dress codes are so strict that clothing is called a uniform. You want everyone to know who the police officer is, for instance. Fast
food restaurants require a strict uniform so that it doesn’t look like customers
have wandered behind the counter. If your company sends out plumbers or cable television installers, your employees are showing up in strangers’ homes to
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do work. A uniform identifies them as the person representing the company and
not some random guy off the street who wants to look at your toilet.
Employees that work at clothing stores are often required to wear clothes
the store sells. Target uniform, for example, khaki pants and red shirts would
make the store staff easier to identify. But if no one’s wearing a uniform, how
can a customer find a member of staff without having to go to the payment till?
If you walk into one of Apple’s stores, all staff are wearing a one-colour
top, with the white Apple logo. It’s so simple. McDonald’s staff wear a head-totoe-uniform. They are recognizable. Customers know who to talk to if they
have a problem. Besides, the uniform can form part of the marketing campaign
if its brand is important to people.
For office jobs, the person who sits at the front desk might have a stricter
dress code than the Chief Information Officer (CIO). This is because everyone
who walks in off the street sees the receptionist, but you’ll only see the CIO if
you have an appointment.
Many client-based industries, like law firms and corporate accounting,
have formal dress codes. No one wants to meet with a lawyer wearing a tank
top and thigh-high shorts. A suit is the chosen outfit, for both male and female
employees with pants suits for women becoming more common than in the
formal dress years.
Sometimes you need to be sensible when enforcing a dress code on your
staff. It’s important to think about hygiene, about health and safety. If your
business involves manufacturing, food services, hospitality, medical care, or lab
work, you want to make sure your staff follow your policy to the letter. Wear
lab coats, gloves, helmets, appropriate fit clothes or other safety equipment. Tie
hair up, perhaps even protect it in a hairnet. No one wants to catch their ponytail inside heavy machinery. Loose hair may fall into the food item and degrade
the quality and trust of your consumer. No one wants to somebody to handle
raw meat and cooked food with the same gloves. Moreover, loose clothing or
fancy accessories may be stuck into some machine and cause machine failure or
accidents
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Have you ever heard the advice, “don’t dress for the job you have; dress
for the job you want”? It’s perceived as good advice because appearance influences what people think of your work performance.
What About Casual Dress?
In a Robert Half Finance & Accounting survey, CFOs were asked their
opinions about workplace attire. They confirmed that dressing up for work is
going out of style: 61 % said their employees abide by a somewhat casual dress
code, khakis, and polo shirts or sweaters, for example. But, 13 % of them said
that jeans and T-shirts are the norm. Work place attire greatly depends upon the
type of culture the company has selected and developed.
As for the rest of the respondents, 4 % said that attire at their offices is still
very formal, as in suits and ties, and 21 % describe the outfits worn to work as
somewhat formal, either dress slacks or a skirt with a button-down shirt.
If you can trust television to be accurate, you can see the evolution of dress
codes. It’s a much more casual world, and some famous heads of big companies
dress very casually – Mark Zuckerberg, CEO of Facebook (Meta), for instance,
who seems to live in a hoodie. Even companies that used to require strict, formal dress have largely softened. You’re more likely to encounter someone in
cotton pants and a casual shirt when you visit a Fortune 100 company than
someone in a suit. This is generally known as business casual and can vary
greatly from organization to organization.
Some companies allow jeans in a business casual office, others require
pressed pants. Some business casual offices allow flip-flops while some require
closed-toe shoes. (Of course, some closed-toe shoe requirements are for safety
reasons instead of just dress codes.)
Nowadays many retail stores, cafes and bars have relaxed their dress codes
over time, often encouraging their staff to show off their tattoos, piercings, vibrant hairstyle and dress choices to make all customers feel welcome. This is
particularly true of brands that try to capture the young adult and student markets – people who are most likely to experiment with their appearance and fashion sense. Such relaxed dress codes can increase brand loyalty if a customer
feels an association with the company. Some people would argue that this is the
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perfect place for staff to express themselves. Why not free the tattoos, piercings, and ripped clothes? Others would disagree and say that a dress code – no
matter how formal or casual – brings a sense of belonging to a workplace. Even
if your company has no dress code, you still need an internal one as sloppy is
never appropriate. Don’t push limits. If your dress code allows sleeveless shirts,
don’t push it to spaghetti straps.
Legal Requirements for a Dress Code
Companies can generally decide how they want their employees to look,
with some very important exceptions. First, the dress code can’t discriminate.
Men and women need to have similar standards. Second, the dress code has to
allow for religious accommodations if they are reasonable. Employers need to
accommodate an employee whose religion requires them to keep their head
covered or to wear a religious necklace unless there are extreme circumstances.
If employer’s writing your company’s dress code, it’s ideal to double-check
with an employment attorney before implementing it as policy.
Ex. 6. Read Text 4 again. Divide it into parts and give titles to these
parts.
Ex. 7. Prepare good reading of any part.
Ex. 8. Read the following English idioms concerning elements of clothing and try to find Russian equivalents to the sayings. Give your own explanation of any chosen idiom:
• It’s not the clothes that count, but the things the clothes cover.
• Eat one’s hat.
• With hat in hand.
• A feather in one’s cap.
• To wash one’s dirty laundry in public.
• Down-at-the-heels.
• At the drop of a hat.
• Wolf in sheep’s clothing.
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Ex. 9. You know that it’s important to make a good first impression at
a job interview and that your choice of interview attire is a big part of that.
But dressing for job interviews is a lot more complicated than it used to be.
For example, let’s say you’re going to an interview at a company where no
one ever wears a suit – not even the CEO. Should you still dress formally for
the occasion, or will you look out of place? And if you do decide to go for
a more casual look, how can you make sure that you still appear professional
and respectful?
Discuss in groups what you should opt from the lists below:
1. If you’re going on a job interview at a company in a traditional industry,
such as finance, banking, or insurance, you should opt for more formal corporate attire.
2. When the workplace or the job is less formal, the dress code may be
more relaxed.
3. If you are a camp counselor or nature program host.
You can add some clothing elements and create your own dress code.
For women:
• a blouse, crop tops, an elegant sleeveless shirt, a vest, crazy colors,
a blazer, a turtle neck, a dressy top, ripped pants, a neutral or solid colored
sheath dress, worn jeans, a casual dress, a skirts that split at or below the knee,
a visible tattoo, a pencil-cut skirt, strappy sandals, a knee-length skirt, piercings,
off-the-shoulder shirts or dresses, dress pants (khaki, corduroy, twill, or cotton),
hooded sweatshirts, hair colors not found in nature, flats, pumps, pants with
bold prints, stilettos, denim, open-toed heels, closed kitten heels, pantsuit or
mid-length skirt suit, a vintage dress, black or neutral closed-toe pumps, a conservative blouse, leggings.
For men:
• a suit, a leather belt, tie non-optional, tennis shoes, slacks, a long-sleeved
shirt that is white or color coordinated with the suit, limited amount of aftershave, a pair of well-polished professional shoes with socks, jorts, T-shirt, a tie,
loafers, sneakers, sandals, a suit in a solid color such as navy, black, or dark
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gray, a neutral-colored sweater, dark socks and conservative leather shoes, little
or no jewelry, chinos, neat hairstyle, joggers, neatly trimmed nails, panama.
Ex. 10. A workplace has a diverse range of employees, whose opinion
and choices of clothing may vary. In two teams discuss the advantages and
disadvantages of dress codes. Agree or disagree with following pros and
cons.
Pros of Dress Codes in the Workplace:
+ Clarifies the expectation of employer
Clarifying the expectations of the employer is very important. This helps
the employees to stick to the standards of the organization. Moreover, it eliminates the possible confusion and dissimilarity between two employees of the
same group.
For example, if your company is a bit casual but you want it to look professional; your guidelines of the dress code will make it possible for you.
Moreover, it creates a sense of seriousness towards the work, which casual
clothes can never do.
+ Motivation and uniformity
Apart from maintaining the standards, dress codes play another inevitable
role in the office. They unite everyone regardless of the position (in the company as well as the background).
This feeling of unison motivates and encourages the employees to work
with more dedication. Moreover, it throws away the procrastinating feelings. As
a result, it maintains an active and professional environment in the workplace.
+ Ensures safety and prevents accidents (factories)
An industry that produces or makes items requires certain guidance regarding the dress code, keeping in mind the safety of the employees. This is one of
the objectives of the policy.
For example, in a food factory, gloves are mandatory as they protect the
quality of the production by reducing germs through hands. This ensures safety
of the employees as well as the consumer.
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