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Файл:Introduction into Business
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events.
department – отдел
to be responsible to – быть ответственным перед кем-то, быть подотчетным
to greet - приветствовать
to file – подшивать документы
to collect – собирать
to send – отправлять, посылать
to distribute – распределять
outgoing – исходящий
incoming – входящий
Tasks to the text
1. Find the following English expressions in the text:
1) отвечать за общее руководство компанией
2) работать непосредственно с руководителем
3) помогать планировать время
4) пользоваться компьютером
5) работать с документами
6) заниматься платежами с клиентами
7) зарплата для штата сотрудников
8) отвечать за найм и увольнение персонала
9) иметь дело с организацией рекламных акций
10) работа отделов
11) быть подотчетным генеральному директору
12) приветствовать посетителей
13) заниматься печатанием и подшивкой документов
14) отсылать исходящую почту
15) распределять входящую почту
2. Make your own sentences using the active vocabulary.
3. Correct the information:
1. Managing Director plans time of secretary.
2. Chief accountant is in charge of the overall running of the company.
3. HR-manager handles payments with customers and wages for the staff.
4. Secretary deals with organizing company’s presentation and promotional
5. PR-managers organize the work of their departments.
6. Courier answers the telephone and greets visitors.
7. Receptionist collects and sends outgoing and distributes the incoming post.
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4. Translate the sentences into English:
1. Мы участвуем в рекламной акции.
2. Генеральный директор всегда работает с документами.
3. Курьер подотчетен менеджеру отдела.
4. Секретарь на приеме подшивает документы и приветствует посетите-
лей.
5. Главный бухгалтер пользуется компьютером и имеет дело с зарплатой
для персонала.
6. Генеральный директор отвечает за общее руководство компанией.
7. Менеджер по кадрам отвечает за найм и увольнение персонала.
5. Match the column A with the column B.
1. General manager a. organizes promotional events.
2. Secretary b. greets visitors.
3. PR-manager c. is responsible for the overall running of the
company.
4. Receptionist d. collects and sends post.
5. HR-manager e. helps boss plan his time.
6. Courier f. makes hiring and firing.
7. Chief accountant g. handles payments with customers.
SOCIAL SKILLS
Meeting people
1. Anna (A) is meeting a visitor (B) at the airport. Match Anna's sentences
with the replies. Put the conversation in a logical order.
A
1. Welcome to Poland.
2. Excuse me. Are you Mr. Weiss?
3 Hello. I'm Anna. Nice to meet you.
4. Let me help you with your luggage.
5. Is this your first visit to Poland?
6. Did you have a good flight?
В
a. Yes, thank you.
b. No, I was here last year.
с. Thank you. It's nice to be here.
d. Yes, that's right.
e. Thank you.
f. Nice to meet you, too.
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2. Find and underline phrases that have a similar meaning to phrases 1-4
below.
1. How was your journey?
2. Pleased to meet you.
3. Have you been here before?
4. Can I give you a hand?
3. Look at these topics of conversation. Which ones are suitable when you
meet someone for the first time? Write • (yes), X (no) or ? (maybe).
the visitor's clothes politics
your families the weather
the place you are in hobbies
the visitor's journey religion
4. Read these extracts from the conversation between Anna (A) and Mr
Weiss (B). Which topics do they talk about?
1. A ... So, how was your journey?
В It was fine, thanks. The plane wasn't full.
A Well, not many people come to Poland at this time of year.
В No, I guess not. Is it always cold in October?
A Well, not usually cold. How was the weather in Washington?
В Actually, it was quite warm. About 20 degrees.
2. В ... Where in Poland are you from?
A From Krakow, in the south. Have you been there?
В Yes, I have. It's a beautiful city.
A What about you? Do you live in Washington?
В Yes, I do, but I was born in Chicago.
3. В ... That's an amazing building - what is it?
A It's the new football stadium. Are you interested in football?
В I don't know much about it, but my brother loves it.
A Your brother? Do you have a big family?
В No, just one brother. What about you? Do you have any brothers or sisters?
A Yes, I have three sisters.
5. Underline the questions the speakers use to introduce the topic.
6. Work in pairs. Imagine you come from different countries. Role play a
similar conversation. Take turns to be the host and the visitor. Try to keep conversation going using the questions you underlined.
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READING
Reading 1
Read the text about some of the people in a film crew.
This is a fairly typical film set. On this film set, the director, John, is the boss.
He's like the managing director of a company. He's responsible for making sure the
film is made on time and to budget. The producer is really in charge of the business.
In a normal company, he would be the chairperson. Our producer's name is Sam and
he is responsible to the studio. They're the shareholders - the people who invest
money in the film.
There are a lot of people involved in making a film. The camera operator is
called Steve. He does all the filming and he's responsible to John. The sound recordist is Emma - she works closely with Steve. Her job is to record everything the actors
say. Then there's Tony, the electrician. He looks after the equipment. Martin, the
grip, organizes all the practical things and deals with any problems.
Finally, there's me. My name's Pat and I'm the assistant director. I help John,
the director. I'm responsible for the rest of the crew, including Tony and Martin. My
job is to make sure that everyone is in the right place at the right time and that they
know what to do.
Complete the sentences (1-8) with verbs from the text.
1 The director tells the actors what to do and ………. any problems.
2. Martin ………. the practical things, like finding the right props.
3. _____________________ I'm the camera operator. ………. record every-
thing on film.
4. ____________ The director is ……… everything on the film set.
5. ____________ The electrician ……… the cameras, lights, and recording
equipment.
6. Emma is ………. recording what people say.
7. The producer ………. the studio.
8. Pat ………. the director, John.
Complete 1-5 with words from the first paragraph.
1. The ……… is in charge of a company.
2. The ……… is money you have available to spend on a particular project.
3. The ……… is responsible for running a company.
4. To ………... is to put money into a business.
5. …………... put their money into a company.
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Reading 2
THE SHAMROCK ORGANISATION
The Irish management thinker, Charles Handy, believes that the traditional
company is dying. In his book, The Age of Unreason, he says that today more and
more people are working in a “shamrock organization”.
The first leaf of the shamrock represents the organization’s core workers.
These employees are usually qualified professionals and managers. They work very
long hours and, in return, receive high salaries and generous benefits. They are in
charge of the business. In a normal company, they would be chairpersons. Sometimes they're the shareholders - the people who invest money in the firm.
Work that is not essential to the organization goes to people in the second leaf
of the shamrock. These people are normally self-employed and are specialists in certain kinds of work. They often sell their services to more than one organization. They
are responsible to core managers and work closely to them. They organize all the
practical things and deals with any problems.
The third leaf of the shamrock is the flexible labour force – temporary and parttime workers. The organization saves money because it only employs these people
when it needs them. Their job is to make sure that everyone is in the right place at
the right time and that they know what to do.
1. Which of these jobs should you keep in core in a shamrock oil compa-
ny?
Accountant Computer programmer Lawyer
Geologist Personnel manager Secretary
Company doctor Chief executive officer
2. Which of these functions should you keep in core in a shamrock oil
company?
Strategic planning Cleaning Training
Travel bookings Catering Sales
Administration
UNIT III
The company organization
“Rieker” has a complex internal structure. Each department is in charge of dif-
ferent functions. The Managing Director is responsible to the Board of Directors.
Four executives assist the Managing Director: General Administrator, Financial Director, Marketing Director and Production Director. There are four main departments
in the company: Administration, Finance, Marketing, and Production. There are also
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small departments as: Personnel, Training, Advertising, Sales and others. Production
department carries out the production of footwear. Finance department looks after
finance and accounting. The chief accountant reports to the Financial Director. Marketing department organizes market research. Sales department is responsible for
bringing goods to the potential customers. Advertising department deals with promotional events. Personnel department is in charge of hiring and firing and reports to the
General Administrator who provides office services. Training department organizes
training courses.
Active Vocabulary
internal – внутренний
executive – руководитель-исполнитель
Board of Directors – совет директоров
financial – финансовый
finance – финансы
to assist – помогать
main – главный
to train – обучать
to advertise – рекламировать
sale – продажа
to carry out – осуществлять
accounting – бухучет
to report - отчитываться
research – исследование
goods – товары
services – услуги, обслуживание
to provide – обеспечивать
Tasks to the text
1. Find the following English expressions in the text:
1) сложная внутренняя структура
2) отвечать за различные функции
3) отчитываться перед советом директоров
4) помогать генеральному директору
5) осуществлять производство
6) следить за финансами и бухгалтерией
7) отчитываться перед генеральным директором
8) осуществлять исследование рынка
9) доносить товары для потенциальных потребителей
10) иметь дело с рекламными акциями
11) отчитываться перед главным администратором
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12) обеспечивать офисное обслуживание
13) организовывать курсы обучения
2. Make your own sentences using the active vocabulary.
3. Сorrect the sentences:
1) “Rieker” has a simple internal structure.
2) Four executives assist the Marketing Director.
3) Finance department carries out the production of footwear.
4) Advertising department looks after finance and accounting.
5) The chief accountant reports to the Production Director.
6) Sales department organizes market research.
7) Training department is responsible for bringing goods to the potential cus-
tomers.
8) Marketing department deals with promotional events.
9) Production department is in charge of hiring and firing.
10) The secretary provides office services.
11) The General Administrator organizes training courses.
4. Translate into English:
1) Все крупные компании имеют сложную внутреннюю структуру.
2) Генеральный директор подотчетен совету директоров.
3) Все отделы осуществляют различные функции.
4) Руководители-исполнители помогают генеральному директору.
5) Самые крупные отделы в компании – это административный, произ-
водственный, финансовый и маркетинговый.
6) Более мелкие отделы – это отдел кадров, рекламный отдел, отдел про-
даж и учебный отдел.
7) Производственный отдел занимается производством товаров.
8) Рекламный отдел рекламирует товары и организует акции по их про-
движению.
9) Финансовый отдел отвечает за бухучет и заработную плату сотрудни-
ков.
10) Отдел продаж доводит товары до потребителя.
11) Отдел кадров обеспечивает найм персонала и его увольнение.
12) Маркетинговый отдел проводит исследование рынка и следит за про-
движением товаров на рынок.
13) Главный администратор обеспечивает офисное обслуживание.
14) Учебный отдел занимается обучением персонала.
15) Совет директоров осуществляет контроль над деятельностью компа-
нии и принимает главные решения.
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5. Match the department to the function it performs.
1. Advertising a. organizes promotional campaign
2. Personnel b. carries out market research
3. Marketing c. pays wages and salary
4. Finance d. brings the goods and services to customers
5. Sales e. makes hiring and firing
6. Training f. deals with producing the products
7. Production g. organizes training courses
6. Work in pairs to test each other. Take turn to ask questions about the
different departments.
Which department pays the salaries
SOCIAL SKILLS
Answering the phone
The film Glengarry Glen Ross starts with a businessman called Sheldon
Levene making a phone call. We don’t hear what the person in the other end of the
line says, but you can probably guess.
1. Put the sentences below into the correct place in the dialogue.
1. Just a moment, please.
2. Can he call you back?
3. No, it’s me again.
4. No, I’m afraid he’s in a meeting.
5. No, I’m sorry he’s not here.
6. Hello. Dr Lowenstein’s office.
7. Is it urgent?
8. Could you tell me your name, please?
9. Hello.
RECEPTIONIST a ____________________________
LEVENE Could I speak to Dr Lowenstein, please?
RECEPTIONIST b ____________________________
LEVENE Well, it’s rather important. Could you get him for me?
RECEPTIONIST c ____________________________
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PAUSE
RECEPTIONIST d ____________________________
LEVENE Ah, doctor …
RECEPTIONIST e ____________________________
LEVENE Well, could you get …?
RECEPTIONIST f ____________________________
LEVENE What do you mean? He’s not here? I have to speak to him.
RECEPTIONIST g ____________________________
LEVENE Yes, it’s fairly urgent.
RECEPTIONIST h ____________________________
LEVENE Mr. Levene.
RECEPTIONIST i ____________________________
LEVENE No, I can’t be reached. I’ll get back to him.
2. Underline the phrases that Sheldon uses …
1. … to ask to speak to Dr Lowenstein.
2. … to say he’ll phone again later.
Phone Phrases
3. Make a summary of some telephone phrases from the dialogue above.
Asking to speak to someone.
What you hear if the person is not available.
Asking someone to wait.
Asking for the other person’s name.
Saying that you’ll phone again later.
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4. Does a person answering the call or the person making the call?
1. RECEPTIONIST Answer phone
2. RECEPTIONIST Answer phone
CALLER Ask to speak to Carlos
CALLER Ask to speak to Carlos
RECEPTIONIST Say that he’s in a meeting
RECEPTIONIST Ask caller to wait.
Ask caller’s name
CALLER Say you’ll phone again later
CALLER Give name
1. … speaking. Can I help you?
2. Who’s calling, please?
3. This is … from …
4. Can I leave a message?
5. I’m sorry, the line is busy.
6. Can I have your number?
7. Can I speak to …, please?
8. Just a moment, please.
9. Do you want to hold on or call back later?
10. Can you ask him to call me back?
11. Can I take a message?
12. Can you ask him … ?
Phone Roles
5. Play the roles of caller and receptionist in these situations.
3. The caller urgently wants to speak to Carlos, but the receptionist knows that
Carlos is busy and doesn’t want to speak on the phone.
Getting through Telephone Language
6. Match the phrasal verbs in the column on the left to the phrases with
similar meaning in the column on the right.
1. to get through a. to connect
2. to put through b. to be connected
3. to cut off c. to disconnect
4. to hang up d. to wait
5. to hold on e. to put down the receiver
7. Fill in the blanks with equivalent expressions.
Hang up get through put you through cut off hold on
collect afraid back leave up busy
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