Учебное пособие по английскому языку с упражнениями по развитию креативного мышления. Часть 2

Meet Aniko Gabor. Which of these choices should she take up? Use your target vocabulary and these communication strategies:

request politely

talk about imaginary future situations

appeal to her rationale

say that sth is evident

emphasize the main points

Telephoning: what seems to be trouble?

Telephone vocabulary

MAKING AND RECEIVING COMPLAINTS Person calling

I'm afraid I have to make/register a serious complaint. I'm returning the machine to you by air freight.

I must make a complaint about the service at your hotel.

You may think I'm a nuisance, or that I'm too fussy, but I really can't accept this kind of thing again.

The taxi came so late that I missed my flight to Rome.

Person called

I'm afraid there's been a mix-up. What seems to be the trouble? When did you place the order?

MAKING AND RECEIVING COMPLAINTS Person calling

They're not like the samples we got. The quality just isn't good enough.

Of course I understand that there may be a delay, but can't you please let us know. Then we can plan accordingly.

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I wish you'd keep to the deadlines we fixed. The parts I ordered for last week still haven't arrived.

But you told us we could count on delivery by the 21st and it was only on that condition that we placed the order.

Listen, I haven't got time to wait for your 'full investigation'. When am I going to get full compensation? That's what I want to know.

Person called

Yes, I did report the accident on the day it happened, but you didn't tell me on the phone that I had to send in a written report too.

Ex. 12. Role play. Work with another student when you do this exercise. Student ȼ has information on this page.

Bl You are the Room Service Manager at the Bristol Hotel. Apologise to the customer for the mistakes and explain that you are short of staff and that the mistakes are because of this. Tell the customer you'll have things fixed as soon as possible.

B2 You are the Customer Liaison Manager for Brown Trading Ltd. Explain to the caller that the F13 is the de luxe version of the F12 and that it has all the features of the F12. Also explain that your publicity material in English is being reprinted. You thought it was better to send something in German than nothing at all. Say that you will send what is required as soon as you can.

B3 You work for Kowloon Travel Services in Hong Kong. Help the customer who rings you.

LESSON 7

Ex. 1. Answer the following questions.

1.At what temperature does ice freeze?

2.If the world should perish, do you think it would be by ice?

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3.What colors are found in an ice cube?

4.What do we have ice for?

5.When you look through ice, how do objects appear to you?

6.Is a pond ever solid ice?

7.How much water makes a pound of ice?

8.Where in the oceans is ice a danger?

9.Is ice or water larger in volume (for its weight)?

10.If ice was not naturally occurring, would men have discovered it?

11.How might furniture of ice affect our living patterns?

12.Knowing the physical properties of ice, what would the worldlook like to a person suspended in ice?

13.Can you imagine how a favorite spot would look through an ice cube?

14.What emotions does ice remind you of?

Ex. 2. Answer the following questions.

1.What would have happened if an Englishman, instead of Columbus, had landed on an island in the Lesser Antilles in 1492?

2.How different would the world be now if Columbus had landed on the coast of Brazil?

3.In what ways would the course of history have changed if Cortez and his men had been killed by Montezuma?

4.What would have happened if the Spanish expeditions had not contained men of the Church?

5.What would happen if all the flowers in the world were yellow? What would happen if all of the television stations went on strike and there were no television programs for a year?

6.What would happen if all of the shoes in the world were the same size?

7.What would happen if we had just a half-hour of classwork and the rest of the day were recess?

8.What would happen if peas tasted like candy?

Ex. 3. Find, as much as you can, definition for the following words. Explain your decision.

For example: book – beautiful book.

1.Economy

2.Intervention

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3.Government

4.Market

5.Protectionism

6.Liberalization

7.Business

8.Interference

Ex. 4. Give the answers interpreting the following words.

Example: fast, green, full – train.

Ex. 5. Make your own sentences based from four words, in which every word begins with the following letters:

Example: N…B…W…T... – Nice boy watched TV.

1). G…P…I…R…

2). W…N…T…A…E…C…

3). I…I…N…T…A…E…C…

4). G…I…I…E…

5). G…S…P…I…R…

6). G…C…P…I…R…

Ex. 6. Imagine, what would happen if all cars were broken? Explain your answer and give your proposals to solve the problem.

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Ex. 7. Explain what you see in the picture.

An Arunta Family on the Move. The Arunta are nomadic hunters and gatherers. They carry the tools which they use with them.

Ex. 8. Retell the text.

Role of the State

The extent to which the state intervenes in trade and business activities varies from country to country. In the US there is an antipathy to government intervention, emotively referred to frequently as 'interference'. On the other hand, India, for decades a protectionist, centralized economy, has of recent years opened up its market to allow a degree of liberalization to encourage inward investment. In Japan and France, governments play a central role in the management of the economy, although, recently, both have been observed to ease their grip on certain sectors. Strongly interventionist governments need to be assessed more closely when entering markets with substantial FDI support than when entering those that operate a more laissez-faire policy.

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Vocabulary antipathy n ɚɧɬɢɩɚɬɢɹ

extent n 1. ɨɛɴɟɦ 2. ɫɬɟɩɟɧɶ, ɦɟɪɚ 3. ɪɚɡɦɟɪ, ɜɟɥɢɱɢɧɚ frequently adv ɱɚɫɬɨ

interference n 1. ɜɦɟɲɚɬɟɥɶɫɬɜɨ 2. ɩɨɦɟɯɚ

intervene v 1. ɩɪɨɢɫɯɨɞɢɬɶ, ɩɪɨɢɡɨɣɬɢ 2. ɜɦɟɲɢɜɚɬɶɫɹ intervention n 1. ɜɦɟɲɚɬɟɥɶɫɬɜɨ 2. ɢɧɬɟɪɜɟɧɰɢɹ laissez-faire policy – ɩɨɥɢɬɢɤɚ ɧɟɜɦɟɲɚɬɟɥɶɫɬɜɚ protectionist n ɩɪɨɬɟɤɰɢɨɧɢɫɬ

refer (to) v ɫɫɵɥɚɬɶɫɹ ɧɚ ɱɬɨ-ɥ.

substantial adj ɫɭɳɟɫɬɜɟɧɧɵɣ, ɡɧɚɱɢɬɟɥɶɧɵɣ vary (from) v ɪɚɡɥɢɱɚɬɶɫɹ

Ex. 9. Make the questions on the text above.

Ex. 10. Role play. Many companies believe that creating good working conditions for their employees and building up employee-manager relationships is very important. They arrange The Open Door programmes which allow them to have close contacts with staff. Staff often bring their problem first to their branch managers, but if they feel that they are being unfairly treated, they can appeal to a higher level of management.

You have just been appointed a supervisor. Though you are young, 20 old women work under you. From the very beginning you had problems. Women made jokes about you to your face, saying that you were trying to impress the management by working so hard. One day you criticized one of the women for taking an unofficial fifteen-minute tea break. The woman said

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that she was stopping work for the day and wasn't putting up with this kind of treatment. After this incident relations between you and the women became worse. The women said they wouldn't work with you any longer. You are not satisfied with the business image you project. You arrange a meeting with your manager to discuss the problem.

Use your target vocabulary and these communication strategics:

-complain and express a wish

-express moral remorse

-swear that you are telling the truth

-think what to say next

-speak about the possibility beneficial to you

Ex.11. Role play. You are a middle manager. Your supervisor says that she isn't doing her job well. You understand that she is young and inexperienced, and she can't persuade her workers to increase their workrate. You fear that as a result of such an attitude the productivity may fall. Besides you heard that the supervisor was a 'liberated woman', wanting to get the most out of life and that was one of the reasons why the workers didn't take her seriously. You don't like her principle 'You only live once'.

Give her a sympathetic hearing and decide whether she is to blame for the problems that arose in the department.

Use your target vocabulary and these communication strategies:

-introduce a surprising idea

-say that sth is true, however surprising it may be

-say that you prefer she did it

-seek for a compromise or agreement

express certainty

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Meetings and discussions: Starting and controlling meetings

Vocabulary

Opening a meeting

A lot of this extract shows the Managing Director opening and directing the meeting. Some useful phrases to use here are given below.

a) Starting a meeting

Well, ladies and gentlemen, I think we should begin. Perhaps we'd better get started/get down to business. Right then, I think it's about time we got started/going. Right then, I think we should begin.

Let's begin/get going, shall we? Shall we start?

b) Stating objectives

The purpose of this meeting is, first, to. . .and secondly to. . .

We are here today to consider firstly. . .secondly. . . thirdly. . .

The main objective of our meeting is. . . I've called this meeting first to. .

.secondly to. . .

ɫ) Keeping the meeting moving

Would you like to begin/to open the discussion. .. ?

Perhaps you'd like to explain/tell us/give us. . .

What do you think. . .?

Shall we continue then?

Let's move on.

Would you like to comment here?

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What about you?

Ex. 12. Present the following subjects for discussion at a meeting, stating the objectives clearly. Make up your own versions for the other subjects.

EXAMPLE

Background

Directive from HQ demanding 5% reduction in costs over the next six months.

Objectives

a)Identify areas of waste.

b)Come up with some suggestions concerning possible economies.

Right, let's get started. As you may know, we have received a directive from HQ in New York demanding a 5% reduction in costs over the next six months. So I've called this meeting first to identify possible areas of waste, and secondly to get some suggestions about where we should cut back.

Summarizing and presenting the main facts of a case

Right at the beginning of the meeting the Managing Director, Graham Burns, summarized the background to the case. Some phrases to use here are:

As some of you probably know, As you know,

Some months/years ago/yesterday The situation now is

Ex.13. Reorganize the information presented below and present it as if you were opening a meeting. Pick out only the facts that you think would be relevant to the objectives of the meeting.

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Objective

As Personnel Manager you have called a meeting of management to discuss whether or not one of your junior executives, John Saunders, should be appointed to a more senior post in the company headquarters. The post has been advertised in the national press.

Key facts

Company policy in this multinational company is to send potential management candidates overseas for a minimum of two years to widen their experience.

a)Saunders applied for a senior post in headquarters which became vacant last month.

b)He is very competent, with excellent results after four years in the company.

ɫ) 18 months ago you offered him an overseas posting to North Africa.

d) Six months ago you offered him a post in France.

He refused the posting in North Africa due to personal reasons - the ill health of his wife. He asked for a postponement of any overseas placement.

The Personnel Manager agreed to postpone the posting abroad.

Three candidates and Saunders have been interviewed but he clearly has the greatest ability.

Refused the posting to France, his excuse again was the ill health of his wife.

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