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Памухина. АЯ для делового общения..doc
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WRITTEN PATTERNS

Vocabulary notes

SPEECH PATTERNS

Форма Future Continuous употребляется для выражения ожидаемого действия в будущем.

Vocabulary list

claim п

dissatisfied party

complaint n

formal claim

to refer to arbitration

costly a

undesirable a

penalty n

penalty clause

penalty rates

claim v

damaged a

low-quality (equipment, goods)

short-shipment n

short-delivery n

cause n

to make a claim

rated performance

retention amount (money)

permit n

misleading a

down time

minor a

cause v

resident representative

testify (to) v

short-delivered

inconvenience n

to sustain losses

urge v

missing a

We are writing to inform you in view of the bad need for ...

in the meantime

to be (feel) entitled

agreed (and) liquidated damages

to consider a claim

to admit a claim

amicably adv

to meet a claim

defective a

through one's oversight

acceptance report

In one's presence

responsibility n

overlook v

damage n

In transit

carrier n

manufacturing defect

slight a

retain v

eliminate v

to compensate smb for

compensation n

faulty a

to hold smb responsible

suspend v

force majeure circumstances

flood n

fire n

to come through

to work according to schedule

to decline a claim

to withdraw a claim

Сообщаем Вам ...

поскольку мы испытываем ост

рую нужду в ... одновременно, тем временем

The matter will be settled to mutual

satisfaction, we feel certain We wish to maintain good business

relations with you.

Kindly find enclosed ...

We have given careful attention to

as regards

it turns out

That would be reasonable.

Is everything else O.K.?

we'd rather ...

it'll speed things all around

That's not fair.

it came as a bit of a surprise

True ... but...

Let me explain things to you.

we saw no point in that

as soon as we get things straight

claim п

(un) justified

(un) substantiated claim

(un) reasonable

formal

The claim was supported by facts. dissatisfied party complaint n

The complaint will be considered

within this week.

a complaint about

Вопрос будет решен к взаимному удовлетворению (сторон).

мы уверены

Мы хотели бы поддерживать хо­рошие деловые отношения с Вами.

Прилагаем ...

Мы тщательно рассмотрели ...

что касается

оказывается, по-видимому

Это было бы разумно.

А все остальное в порядке?

мы лучше ...

это все ускорит

Это несправедливо.

это нас несколько удивило

Это верно, но ...

Разрешите мне всё объяснить

вам. мы не видели смысла в этом как только всё прояснится

претензия

(не) обоснованная претензия

официальная претензия

неудовлетворенная сторона жалоба

жалоба на

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His complaints about headaches

worry me greatly.

to make a complaint to refer to arbitration costly a undesirable a penalty n

to pay penalty

heavy penalty penalty clause (penalties)

penalty rates claim и

The customer claimed a big amount as compensation for his losses.

^ insurance

money to claim (agreed and liquidated) damages

penalties to claim s'mth from smb The customer claimed the amount of the insurance from the insur­ance company. Note. They claimed 500,000 from us.

Глагол to claim употребляется в значении «требовать уплаты денег», «требовать денежной компенсации».

damaged а

Three machines arrived damaged (in a damaged state).

low-quality (equipment, goods) Low-quality machines will not be passed by quality control.

short-shipment n

This letter concerns the short­shipment of two machine-tools.

short-shipped a

The short-shipped machine-tools will be dispatched with the next consignment.

жаловаться, подавать жалобу передать в арбитраж дррогой, дорогостоящий нежелательный штраф, санкция, неустойка

платить неустойку

большая неустойка статья о штрафных санкциях (штраф­ные санкции)

ставки начисления штрафа требовать уплаты

требовать уплаты чего-л. от кого-л.

Our industry requires a lot of raw materials.

Глагол to require употребляется в значении «требовать», «нуждать­ся».

поврежденный

(оборудование, товар) низкого качества

недогрузка

недогруженный

short-delivery п

Who is responsible for the short-delivery of spare parts?

short-delivered a

The short-delivered goods will be sent in a week.

cause n

a(n)

important

cause

main

unknown

common

The cause of the accident is still

unknown. cause v Syn. lead to, bring about

The accident was caused by

careless handling of the goods. to make a claim Syn. to claim on

The customer made a claim in

connection with the delay in

delivery.

to make a claim on (against) smb

for smth

The firm made a claim on the

supplier for $ 5,000.

The customer claimed on us

because of late deliveries. rated performance

The customer did not want to take

over the project until it reached

the rated performance. retention amount (money) permit ['p3:mit] n

You can get a permit at the consular office. misleading a

The information was misleading. down time

Who is responsible for down time? minor a

These are minor defects.

неполная поставка, недопРставка

недопоставленный

причина

причинять, вызывать

предъявлять претензию

предъявлять претензию комугл. на какую-л. сумму

проектная мощность

залоговая сумма (деньги)

зд. свидетельство, замен^Ю1Дее пас'

порт

дающий неправильную информацию, вводящий в заблуждение

простой (в работе)

незначительный, мелкий

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resident representative testily (to) v

The acceptance report testified to the fact that the equipment fully conformed to the technical specifications. inconvenience n

to cause inconvenience

to sustain losses Syn. to suffer losses

We sustained heavy losses owing

to a two months' delay in delivery. urge v

The customer urged the supplier

to speed up the deliveries. missing a

There is a page missing.

Two instruments were found

missing. to be (feel) entitled [in'taitld] Syn. to have the right

The customer is entitled to reject

the goods if they are found

defective.

Under the contract you are

entitled to penalties. agreed (and) liquidated damages Syn. penalties

to get

to pay agreed (and)

to claim liquidated

to charge damages

to calculate

The amount of agreed and liqui­dated damages was discussed during the talks. Agreed and liquidated damages were calculated at the rate of 0.5 % per week of delay.

to consider a claim

to admit a claim

We cannot admit the claim as justified.

постоянный представитель свидетельствовать (о)

неудобство; неприятность

причинять, вызывать неудобства,

неприятности понести потери, убытки

настойчиво просить, требовать

отсутствующий, недостающий Здесь недостает страницы.

иметь право

заранее оцененные и согласованные убытки, неустойка (употребляется в форме мн.ч.)

рассматривать претензию признавать претензию

to meet a claim

Syn. to satisfy a claim

We cannot meet your claim fully, to receive a claim to reject a claim The claim was rejected as fully unjustified.

to substantiate a claim You will have to meet the claim at least partly, it is fully substanti­ated.

amicably adv

amicable a

arrangement an amicable settlement

transaction, etc The matter was settled in an amicable way (amicably).

defective a

One machine was found defective.

through (owing to) one's oversight

acceptance report

in one's presence

Ant. in one's absence

The acceptance report was made out in the presence of the resident representative of the company.

responsibility [n,spDns9'bihti] n

I smth responsibility for | doing smth

The parties have considered

mutual responsibilities.

to bear responsibility

Under с i. f. contracts the supplier

bears responsibility for the

transportation of the goods to the

port of destination. overlook и Syn. miss

a mistake

to overlook a fact a figure

You have overlooked one of the most

important points in this story.

удовлетворить претензию

получить претензию отклонить претензию

обосновать претензию

дружеским образом дружеский

некачественный, имеющий дефекты

вследствие чьего-л. недосмотра

акт о приемке

в присутствии кого-л.

в отсутствии кого-л.

ответственность

нести ответственность

не заметить, проглядеть, упустить

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damage n

to do damage

A lot of damage was done during

the flood. in transit Syn. during transportation

The damage to the goods occurred

in transit. carrier n

manufacturing defects slight a Syn. minor

Slight defects are not regarded as

infringements. retain v

We shall retain the goods if we

agree about the allowance. eliminate v

to eliminate defects

The defects will be eliminated at

the customer's expense. compensate ['kompanseit] v

They compensated us fully, to compensate smb for smth

losses to compensate smb for injuries

damage, etc. The employers were expected to compensate the workers for injuries.

The suppliers were forced to compensate the customers for the losses they suffered. compensation [,krjmp3n'seijn] n

sufficient

(a)

complete partial

compensation

to pay to offer to give to claim

compensation

урон, ущерб, повреждение

нанести урон, причинить ущерб

в пути, во время перевозки, во время нахождения в пути

перевозчик; транспортное агентство,

фирма

дефекты завода-изготовителя

незначительный

удерживать (у себя), сохранять

устранять

устранять недостатки

вознаграждать, возмещать, компен­сировать

компенсировать кому-л. что-л.

компенсация, вознаграждение

The compensation you are offering

will hardly cover our losses.

compensation for

The amount of the compensation

for the damage didn't satisfy the

client. faulty [To:ltiJ a Syn. defective

The report about the faulty parts

was fully substantiated. to hold smb responsible for smth

Why do you hold us responsible for the delay? suspend v

payment relations to suspend I shipment work deliveries We have instructed the bank to suspend payments as there are discrepancies in your invoices.

force majeure t,fb:smei'd33:] circum­stances

The execution of the contract was suspended as a result of force-majeure circumstances.

flood [iUd] n

fire [Таю] n

Flood and fire are always consid­ered to be force-majeure circum­stances.

to come through

Your visa has come through.

to work according to schedule They couldn't work according to schedule because of force-majeure . circumstances.

to decline a claim

to withdraw (withdrew, withdrawn)

a claim

компенсация за

некачественный, дефектный

считать кого-л. ответственным за

что-л.

приостанавливать, прекращать (вре­менно)

форс-мажорные обстоятельства

наводнение пожар

поступить (о визе)

работать в соответствии с графиком

отклонять претензию отозвать претензию

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